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HELP Please! Norton 2006 vs Windows Security Center

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Post #1
G'day,
I installed Norton Anti-Virus 2006 and it seems to have disabled my Windows XP Windows Security Center. Instead of noting that I am running Norton AV, as it did when I was running Norton 2005, I get this message at the top of the Windows Security Center status pane: "Windows Security Center currently unavailable because Security Center service has not started or was stopped."
During the installation process, I never authorized Norton AV to disable SP2 or Windows Security Center. The Windows Security Center status pane indicates that the Windows firewall is on, but it has that note about Security Service Center service being stopped.
Should I do anything? Norton website says the two programs are compatible.
Norton online chat help line was useless. One idiot told me to just reinstall Windows XP. He didn't want to deal with the problem.
Thanks for any help you may give.
HijackThis log follows.

Logfile of HijackThis v1.99.1
Scan saved at 9:48:14 AM, on 9/21/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\SnoopFreeSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Telstra\BigPond Assist\assist.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Telstra\Toolbar\bpumTray.exe
C:\WINDOWS\SnoopFreeUI.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\DS Clock\dsclock.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Yahoo!\Yahoo! Desktop Search\YDSsystray.exe
C:\Program Files\Telstra\Cable Login\bpcable.exe
C:\Program Files\Yahoo!\Yahoo! Desktop Search\YahooDesktopSearch.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
c:\program files\yahoo!\yahoo! desktop search\textExtractor.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Ipswitch.WsftpBrowserHelper - {601ED020-FB6C-11D3-87D8-0050DA59922B} - C:\Program Files\WS_FTP Pro\wsbho2K0.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ecc] C:\Program Files\Telstra\BigPond Assist\assist.exe
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [WinPatrol System Monitor] C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
O4 - HKLM\..\Run: [BigPond Toolbar] "C:\Program Files\Telstra\Toolbar\bpumTray.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SnoopFreeUI] SnoopFreeUI.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [DS Clock] "C:\Program Files\DS Clock\dsclock.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Startup: Yahoo! Desktop Search System Tray.lnk = C:\Program Files\Yahoo!\Yahoo! Desktop Search\YDSsystray.exe
O4 - Startup: Yahoo! Desktop Search.lnk = C:\Program Files\Yahoo!\Yahoo! Desktop Search\YahooDesktopSearch.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra button: Xstream Radio - {7A0815F1-6B65-4e3a-B198-709807B4042A} - C:\Program Files\XstreamRadio 3.01\RadioHelper.dll
O9 - Extra 'Tools' menuitem: Xstream Radio - {7A0815F1-6B65-4e3a-B198-709807B4042A} - C:\Program Files\XstreamRadio 3.01\RadioHelper.dll
O15 - Trusted Zone: http://safety.live.com
O15 - Trusted Zone: http://www.windowsupdate.com
O15 - Trusted Zone: http://*.windowsupdate.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.safety.live.com/resource/d…wlscbase969.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1152658274286
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: BigPond Broadband Cable Login (bpcService) - Unknown owner - C:\Program Files\Telstra\Cable Login\bpcService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Snoop Free Service (SnoopFreeSvc) - Unknown owner - C:\WINDOWS\System32\SnoopFreeSvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Security Center (wscsvc) - Unknown owner - C:\WINDOWS\C:\WINDOWS\System32\svchost.exe (file missing)
Post #3
Thanks very much. That post was helpful in a general way, but since I don't have OneCare I couldn't resolve the compatability problem. But thanks anyway. Ozyank
Post #4
Which version of Spybot do you have?….is it the latest 1.4, and is it Spybot that gives the alert?
also these entries in your log suggest that you also have Nortons Firewall.
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
(Norton AntiVirus Firewall Monitor Service)

O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
(nscsrvce.exe is a process belonging to Norton Internet Security Suite which protects your computer against Internet-bound threats such as spyware and trojans)

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
(Part of Norton Personal Firewall and Norton Internet Security.)


O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
(spbbcsvc.exe is a part of the Symantec Internet security suite)

O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
(symlcsvc.exe is an application which belongs to Norton's Internet Security Suite, and provides additional security features. This program is important for the stable and secure running of your computer and should not be terminated.)

Also you could try this:

Try resetting the start of Windows Security Center to automatic as follows:
Click Start then Run.
Type "Services.msc" (no quotes) in the Open block.
Click OK.
When the Services dialog opens, scroll down in the right pane and locate the "Security Center" entry in the list.
Double click on the entry.
In the Security Center Properties (Local Computer) dialog set the "Startup type" to "Automatic".
Click Apply.
If the "Service status" is Stopped, click Start. If Security Center was stopped and you have to start it, note any messages that you get besides the following pop-up with a progress bar:
Windows is attempting to start the following service on Local Computer
Security Center
After Windows Security Center starts, click OK.
Exit from the Services dialog.
Post #5
Juliet, thanks so much for your helpful postings. I really appreciate it. Replying to your questions, I'm running Spybot 1.3. It originally alerting me of the change Norton Anti-Virus 2006 made to Windows Security Center when I installed Norton, but now the only clert is the message in the Windows Secutity Center status window saying it (the security center) has been stopped. I tried resetting the start of Windows Security Center via Services. msc as you suggested and got the following error message: Error 123: The filename, directory name, or volume label syntax is incorrect." There is no question in my mind that Norton turned off my Windows Security Center. I just don't know how to turn it on again, or even if it is necessary to do so. Thanks again, Ozyank
Post #6
Do you have Norton Internet Security?
If you do it already has an established Firewall within the program,
I found a Microsoft link that suggests registry edits…..If you chose to do this please do exactly as directed.
Error Message: Error 123: The Filename, Directory Name, or Volume Label Syntax Is Incorrect

You should also uninstall Spybot version 1.3 and upgrade to version 1.4


Install and Update SpyBot Search&Destroy Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with this program on a regular basis just as you would an antivirus software.
Tutorial
Post #7
Thanks yet again. No, I didn't buy Norton Internet Security, just 2006 Norton Anti-Virus. I'll check out the Microsoft link but probably won't change registry because it's scary doing that at my level of skills. I just downloaded and installed Spybot 1.4. Thanks
Post #8
You should not rely on just the Windows XP firewall when there are firewalls that are free for personal use that are better, the Windows XP firewall only checks incoming data.
Simply using a Firewall in its default configuration can lower your risk greatly.

Good known free firewalls are ZoneAlarm, Kerio, or Outpost

A tutorial on understanding and using firewalls may be found

http://www.bleepingcomputer.com/tutorials/tutorial60.html

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