Hi All,

Running XP, SP2.
Everything was okay until yesterday.

Norton AntiVirus Corporate Edition and System Restore not working.
System Restore doesn't open.

Norton AntiVirus Corporate Edition 7.61 - although the service is set for Automatic startup it does not start.
Going into services and manually starting the Norton Anti-virus client service produces an error message:
"Could not start the Norton Anti-virus client service on local computer. Error Code10: Environment is incorrect."

Ran Symantec's web based virus scan - it didn't detect anything.
Installed, updated, and ran a scan with A-Squared 3 - Trojan Remover - it didn't detect anything either.

Any help would be much appreciated!

Thanks!

*****************************************************************************

Logfile of HijackThis v1.99.1
Scan saved at 8:45:20 AM, on 9/11/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\a-squared Free\a2service.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\Program Files\Network ICE\BlackICE-3-1\blackd.exe
C:\WINDOWS\system32\srvany.exe
C:\WINDOWS\system32\wscript.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\PC Guardian\EP Hard Disk\User\DISrv.exe
C:\Program Files\NetCatch\netcatchsvc.exe
C:\Program Files\PC Guardian\EP Hard Disk\User\PCGProt.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\Program Files\1E\SMSNomad\SMSNomadP2P.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Offline Course Player\OlpSynch.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\PROGRA~1\WINZIP\wzqkpick.exe
C:\Hijack This 1.99\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://autoconfig.bankone.net
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O4 - HKLM\..\Run: [OLPSYNCH] C:\Program Files\Offline Course Player\OlpSynch.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1170598371648
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = brown.jpmchase.net
O17 - HKLM\Software\..\Telephony: DomainName = brown.jpmchase.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = brown.jpmchase.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = jpmorganchase.com,chase.com,brown.com,brownco.com,ny.jpmorgan.com,jpmorgan.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = brown.jpmchase.net
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = jpmorganchase.com,chase.com,brown.com,brownco.com,ny.jpmorgan.com,jpmorgan.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = jpmorganchase.com,chase.com,brown.com,brownco.com,ny.jpmorgan.com,jpmorgan.com
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O20 - Winlogon Notify: Sebring - C:\WINDOWS\System32\LgNotify.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE-3-1\blackd.exe
O23 - Service: CCM Monitor Service (CcmMonitor) - Unknown owner - C:\WINDOWS\system32\srvany.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: EphdXlatService - Unknown owner - C:\Program Files\PC Guardian\EP Hard Disk\User\DISrv.exe
O23 - Service: Netcatch Helper Service - Unknown owner - C:\Program Files\NetCatch\netcatchsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: PCG Protect - PC Guardian - C:\Program Files\PC Guardian\EP Hard Disk\User\PCGProt.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: SMSNomadP2P - 1E Ltd. - C:\Program Files\1E\SMSNomad\SMSNomadP2P.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\VNC4\WinVNC4.exe" -service (file missing)
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe