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Spyware / Malware / Virus Removal

Some kind of spyware on computer - popups and error messages

8 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Sorry I can't be more specific with my topic. I'm having a problem with pop-up ads. They show up over my desktop but "under" my web browser, if that makes sense. I also frequently get windows error messages about "are you sure you want to continue running scripts on this page?" Spybot and Adaware aren't able to solve the problem.

Anyway, here is the HijackThis Logfile:


Logfile of HijackThis v1.99.1
Scan saved at 1:53:14 AM, on 9/8/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Atievxx.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\NWTRAY.EXE
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\NETGEAR\WG511\Utility\WG511WLU.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ipwins\ipwins.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\TClock\TClock.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\COMMON~1\MICROS~1\Msinfo\OFFPROV.EXE
C:\Documents and Settings\CSampson\Desktop\Protection\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [WG511WLU] C:\Program Files\NETGEAR\WG511\Utility\WG511WLU.exe
O4 - HKLM\..\Run: [EPSON PictureMate] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE /P17 "EPSON PictureMate" /O6 "USB001" /M "PictureMate"
O4 - HKLM\..\Run: [AVG_CC] C:\Program Files\Grisoft\AVG6\avgcc32.exe /startup
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IpWins] C:\Program Files\ipwins\ipwins.exe
O4 - HKCU\..\Run: [TClock.exe] C:\Program Files\TClock\tclock_install.exe
O4 - HKCU\..\Run: [wuiw] C:\Program Files\Common Files\wuiw\wuiwm.exe
O4 - HKCU\..\Run: [Update Service] "C:\Program Files\Common Files\Teknum Systems\update.exe" /startup
O4 - Startup: NAL.EXE.lnk = ?
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co…b?1098735452069
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
Post #2
Hi and welcome! [external image: Posted Image]

I'm Jet Ian [image unavailable: Posted Image], and I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible.
Post #3
Thanks for waiting. :)

From your log, I can see AVG6, which is an older version of AVG. But, I also see AVG7.. Are they both installed? If so, please uninstall AVG6 (the older version.)

Uninstall Programs
  • Click Start » Run » type: appwiz.cpl » OK
  • Find and remove the following program(s) (if present):

    ipwins
    TClock

  • Close Add/Remove Programs window after uninstalling.
=====================================

Please open HijackThis, click Do a system scan only, and then place a checkmark beside each of these entries:

O4 - HKLM\..\Run: [IpWins] C:\Program Files\ipwins\ipwins.exe
O4 - HKCU\..\Run: [TClock.exe] C:\Program Files\TClock\tclock_install.exe
O4 - HKCU\..\Run: [wuiw] C:\Program Files\Common Files\wuiw\wuiwm.exe
O4 - Startup: PowerReg Scheduler V3.exe

After placing all the checkmarks, close all windows (except HJT), and then hit Fix Checked. When it finishes, exit HJT.

=====================================

Locate and delete the following folder(s), if present : C:\Program Files\Common Files\wuiw
C:\Program Files\ipwins
C:\Program Files\TClock
=====================================

I need you to rename Hijackthis because I suspect that you may have the Vundo infection that can hide some entries in your log.
  • Please go to the folder where you saved Hijackthis.exe
  • Right-click on it, then select Rename.
  • Name it something like: 321.exe (or whatever you want)
  • Then double-click 321.exe to scan and then post the new logfile.
Post #4
Thanks for all your help. Let's see where this gets us…

I can see AVG6, which is an older version of AVG. But, I also see AVG7.. Are they both installed? If so, please uninstall AVG6


I only saw one AVG installed. I deleted the AVG6 folder in program files.

Find and remove the following program(s) (if present):

ipwins
TClock



Removed ipwins, TClock wasn't there.

O4 - HKLM\..\Run: [IpWins] C:\Program Files\ipwins\ipwins.exe
O4 - HKCU\..\Run: [TClock.exe] C:\Program Files\TClock\tclock_install.exe
O4 - HKCU\..\Run: [wuiw] C:\Program Files\Common Files\wuiw\wuiwm.exe
O4 - Startup: PowerReg Scheduler V3.exe


Checked them all, though ipwins wasn't there.

Locate and delete the following folder(s), if present :
C:\Program Files\Common Files\wuiw
C:\Program Files\ipwins
C:\Program Files\TClock


ipwins wasn't there, says "Access Denied" when I try to delete TClock.

Alright, new logfile:


Logfile of HijackThis v1.99.1
Scan saved at 1:58:37 AM, on 9/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Atievxx.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\NWTRAY.EXE
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\NETGEAR\WG511\Utility\WG511WLU.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\TClock\TClock.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\CSampson\Desktop\Protection\321.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [WG511WLU] C:\Program Files\NETGEAR\WG511\Utility\WG511WLU.exe
O4 - HKLM\..\Run: [EPSON PictureMate] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE /P17 "EPSON PictureMate" /O6 "USB001" /M "PictureMate"
O4 - HKLM\..\Run: [AVG_CC] C:\Program Files\Grisoft\AVG6\avgcc32.exe /startup
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [Update Service] "C:\Program Files\Common Files\Teknum Systems\update.exe" /startup
O4 - Startup: NAL.EXE.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co…b?1098735452069
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
Post #5

says "Access Denied" when I try to delete TClock.

Ok, we'll try to delete that in Safe mode later.

Reboot into Safe Mode
  • Restart your computer.
  • Before the Windows logo appear, tap F8 repeatedly.
  • A menu should appear, select Safe Mode from the menu using your arrow keys and then hit Enter on your keyboard.
  • This will take a while than usual, so just wait.
=====================================

Locate and delete the following folder(s), if present : C:\Program Files\TClock
=====================================

Restart your computer

=====================================

Download ATF Cleaner
  • Double-click ATF-Cleaner.exe to run the program.
  • Click Select All found at the bottom of the list.
  • Click the Empty Selected button.
If you use Firefox browser, do this also:
  • Click Firefox at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE : If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser, do this also:
  • Click Opera at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE : If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

Run an online scan at Panda's ActiveScan
  • Please go here using Internet Explorer.
  • Once you are on the Panda site click the Scan your PC button.
  • A new window will open, click the big Check Now button.
    • Enter your Country.
    • Enter your State/Province.
    • Enter your e-mail address and click send.
    • Select either Home User or Company.
    • Click the big Scan Now button.
  • If it wants to install an ActiveX component allow it.
  • It will start downloading the files it requires for the scan.
  • When the download is complete, click on My Computer to start the scan.
  • When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.
  • Post the Panda report along with a new Hijackthis log.
Post #6
Here's the Panda Scan:

Incident Status Location

Adware:adware/cydoor Not disinfected C:\WINDOWS\system32\cd_clint.dll
Adware:adware program Not disinfected c:\windows\system32\data.~
Adware:adware/ezula Not disinfected c:\windows\system32\ezPopStub.exe
Spyware:spyware/safesurf Not disinfected c:\windows\system32\InstallerV3.exe
Adware:adware/shoppingcommunity Not disinfected c:\windows\system32\moconfig.exe
Adware:adware/mirar Not disinfected c:\windows\system32\WinNB58.dll
Adware:adware/portalscan Not disinfected c:\windows\system32\winupdt.008
Adware:adware/afaenhance Not disinfected c:\windows\system\QBUninstaller.exe
Adware:adware/clickalchemy Not disinfected c:\windows\inf\alchem.inf
Adware:adware/bookedspace Not disinfected c:\windows\cfgmgr52.ini
Adware:adware/ieplugin Not disinfected c:\windows\kwv2.dat
Spyware:spyware/betterinet Not disinfected c:\windows\susp.ini
Spyware:spyware/media-motor Not disinfected c:\windows\unstall.exe
Adware:adware/flashtrack Not disinfected c:\program files\Flt
Adware:adware/fizzle Not disinfected c:\program files\FwBarTemp
Potentially unwanted tool:application/mywebsearch Not disinfected c:\program files\Search Toolbar
Adware:adware/limeshop Not disinfected Windows Registry
Spyware:spyware/searchcentrix Not disinfected Windows Registry
Adware:adware/downloadware Not disinfected Windows Registry
Spyware:spyware/clipgenie Not disinfected Windows Registry
Adware:adware/webhancer Not disinfected Windows Registry
Adware:adware/sidesearch Not disinfected Windows Registry
Adware:adware/elitebar Not disinfected Windows Registry
Adware:adware/cws Not disinfected Windows Registry
Adware:adware/ncase Not disinfected Windows Registry
Adware:adware/topmoxie Not disinfected Windows Registry
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\CSampson\Desktop\Protection\nailfix\Process.exe

And the hijackthis:

Logfile of HijackThis v1.99.1
Scan saved at 11:44:35 PM, on 9/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Atievxx.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\NWTRAY.EXE
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\NETGEAR\WG511\Utility\WG511WLU.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\CSampson\Desktop\Protection\321.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [WG511WLU] C:\Program Files\NETGEAR\WG511\Utility\WG511WLU.exe
O4 - HKLM\..\Run: [EPSON PictureMate] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE /P17 "EPSON PictureMate" /O6 "USB001" /M "PictureMate"
O4 - HKLM\..\Run: [AVG_CC] C:\Program Files\Grisoft\AVG6\avgcc32.exe /startup
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [Update Service] "C:\Program Files\Common Files\Teknum Systems\update.exe" /startup
O4 - Startup: NAL.EXE.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co…b?1098735452069
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
Post #7
Ok next:

Uninstall Programs
  • Click Start » Run » type: appwiz.cpl » OK
  • Find and remove the following program(s) (if present):

    flashtrack
    Search Toolbar

  • Close Add/Remove Programs window after uninstalling.
=====================================

Download Killbox
  • Save it to your Desktop.
  • In the event you already have Killbox, this is a new version that I need you to download.
  • Double-click Killbox.exe to run it.
  • Select Delete on Reboot.
  • Click on the All Files button.
  • Copy the words below (inside the box) by left clicking and covering all the text then right click inside the highlighted area and choose Copy:

    C:\WINDOWS\system32\cd_clint.dll
c:\windows\system32\data.~
c:\windows\system32\ezPopStub.exe
c:\windows\system32\InstallerV3.exe
c:\windows\system32\moconfig.exe
c:\windows\system32\WinNB58.dll
c:\windows\system32\winupdt.008
c:\windows\system\QBUninstaller.exe
c:\windows\inf\alchem.inf
c:\windows\cfgmgr52.ini
c:\windows\kwv2.dat
c:\windows\susp.ini
c:\windows\unstall.exe
c:\program files\Flt
c:\program files\FwBarTemp
c:\program files\Search Toolbar
  • Return to Killbox, go to the File menu, and choose Paste from Clipboard.
  • Click the red-and-white Delete File button. Click Yes when prompted to restart your computer. Click OK at any PendingFileRenameOperations prompt.
NOTES :
  • If your computer does not restart automatically, please restart it manually.
  • If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run Killbox, click here to download and run missingfilesetup.exe. Then try Killbox again.
=====================================

Please open HijackThis, click Do a system scan only, and then place a checkmark beside each of these entries:

O4 - HKLM\..\Run: [AVG_CC] C:\Program Files\Grisoft\AVG6\avgcc32.exe /startup

After placing all the checkmarks, close all windows (except HJT), and then hit Fix Checked. When it finishes, exit HJT.

=====================================

Please uninstall Ewido.
The one you have is an older version, and I want you to get and install the new version:

Download Ewido Anti-Spyware
  • Install Ewido by double clicking the installer.
  • Follow the prompts. Make sure that Launch Ewido is checked.
  • On the main screen under Your Computer's security.
    • Click on Change state next to Resident shield. It should now change to inactive.
    • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
    • Wait until you see the Update succesfull message.
  • Click on the Settings tab.
    • Under How to act? click on Recommended Action and choose Quarantine from the popup menu.
    • Under How to scan? all boxes should be selected.
    • Under Possibly unwanted software: all boxes should be checked.
    • Under Reports: click on Automatically generate report after every scan.
    • Under What to scan? select Scan every file.
  • Click on Scanner
  • Click on the Scan tab.
  • Click on Complete System Scan to start the scan process.
  • Let the program scan the machine.
  • When scan has finished, at bottom of the screen click Apply all Actions.
  • Click the Save Scan Report button.
    • Click the Save Report as button.
    • Save the report to your Desktop.
  • Right-click the Ewido Tray Icon and select Exit. Confirm by clicking Yes.
  • Post back with the Ewido report and a new Hijackthis log.
Post #8
Okie dokie…


———————————————————
ewido anti-spyware - Scan Report
———————————————————

+ Created at: 10:21:46 PM 9/11/2006

+ Scan result:



HKU\S-1-5-21-682003330-789336058-842925246-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9ADE0443-2AB2-4B23-A3F8-AC520773DE12} -> Adware.Begin2Search : Cleaned with backup (quarantined).
C:\WINDOWS\wixvlkm.exe -> Adware.BetterInternet : Cleaned with backup (quarantined).
HKU\S-1-5-21-682003330-789336058-842925246-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4AA870AC-8427-42A4-B92E-ECD956197489} -> Adware.BetterInternet : Cleaned with backup (quarantined).
C:\WINDOWS\system32\nodeipproc.dll -> Adware.BHO : Cleaned with backup (quarantined).
C:\WINDOWS\system32\bsva-egihsg52.exe -> Adware.BookedSpace : Cleaned with backup (quarantined).
C:\WINDOWS\system32\nsb35.dll -> Adware.EZula : Cleaned with backup (quarantined).
C:\WINDOWS\system32\ventura-hot_246765.exe -> Adware.HotSearchBar : Cleaned with backup (quarantined).
C:\!KillBox\unstall.exe -> Adware.MediaMotor : Cleaned with backup (quarantined).
C:\!KillBox\WinNB58.dll -> Adware.Mirar : Cleaned with backup (quarantined).
C:\Program Files\iMesh\Client\imesh_336.exe -> Adware.NewDotNet : Cleaned with backup (quarantined).
C:\WINDOWS\system32\redtrsha.dll -> Adware.SafeSurfing : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\csampson@2o7[2].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\csampson@advertising[2].txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\csampson@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\csampson@casalemedia[2].txt -> TrackingCookie.Casalemedia : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\csampson@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\[removed][1].txt -> TrackingCookie.Falkag : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\csampson@fastclick[2].txt -> TrackingCookie.Fastclick : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\[removed][1].txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\csampson@hitbox[2].txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\[removed][2].txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\csampson@mediaplex[1].txt -> TrackingCookie.Mediaplex : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\[removed][1].txt -> TrackingCookie.Overture : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\[removed][1].txt -> TrackingCookie.Overture : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\csampson@serving-sys[1].txt -> TrackingCookie.Serving-sys : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\[removed][1].txt -> TrackingCookie.Specificclick : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\csampson@statcounter[1].txt -> TrackingCookie.Statcounter : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\csampson@trafficmp[2].txt -> TrackingCookie.Trafficmp : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\csampson@tribalfusion[1].txt -> TrackingCookie.Tribalfusion : Cleaned with backup (quarantined).
C:\Documents and Settings\CSampson\Cookies\csampson@zedo[1].txt -> TrackingCookie.Zedo : Cleaned with backup (quarantined).
C:\WINDOWS\system32\GSM3-0511.exe -> Trojan.Registrator.b : Cleaned with backup (quarantined).


::Report end




Logfile of HijackThis v1.99.1
Scan saved at 10:24:57 PM, on 9/11/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Atievxx.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\NWTRAY.EXE
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\NETGEAR\WG511\Utility\WG511WLU.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Documents and Settings\CSampson\Desktop\Protection\321.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [WG511WLU] C:\Program Files\NETGEAR\WG511\Utility\WG511WLU.exe
O4 - HKLM\..\Run: [EPSON PictureMate] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE /P17 "EPSON PictureMate" /O6 "USB001" /M "PictureMate"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [Update Service] "C:\Program Files\Common Files\Teknum Systems\update.exe" /startup
O4 - Startup: NAL.EXE.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co…b?1098735452069
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
Post #9
I'm very sorry for the delay Fry.. I didn't get any email notifications.

Your log looks clean now! :)

Now that you're clean, please follow these simple steps in order to keep your computer clean and secure:

1.) Re-Hide System Files and Folders:
  • Click Start
  • Open My Computer
  • Select the Tools menu and click Folder Options
  • Select the View tab
  • Deselect the Show hidden files and folders option
  • Select the Hide protected operating system files option
  • Click Yes to confirm
  • Click OK
2.) Reset and Re-enable your System Restore

We need to do this to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)
  • Click Start » Run » ( type: SYSDM.CPL ) » OK
  • Click the System Restore tab.
  • Check - Turn off System Restore.
  • Click Apply.
  • Uncheck - Turn off System Restore.
  • Click OK.
You have now flushed your previous System Restore points, so we will make a new one again since your computer is already clean.
  • Go to Start » All Programs » Accessories » System Tools, and select System Restore
  • In the System Restore prompt, select: Create a restore point
  • Click Next
  • Give a description to the new Restore Point. (Something like: Clean PC)
  • Click Create
  • Then close the window
3.) How to Prevent Re-Infection

Please take your time reading on this list, it is full of great tools and utilities to help you understand how you got infected and how to keep from getting infected again.
  • Windows Updates (a must!) - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this, open Internet Explorer, then and select Tools » Windows Update, and follow the online instructions from there.
  • Spybot Search & Destroy - Uber powerful tool which can search and annhilate nasties that make it onto your system. Now with an Immunize section that will help prevent future infections.
  • AdAware - Another very powerful tool which searches and kills nasties that infect your system. AdAware and Spybot Search & Destroy compliment each other very well.
  • SpywareBlaster - Great prevention tool to keep nasties from installing on your system.
  • SpywareGuard - Works as a Spyware "Shield" to protect your computer from getting malware in the first place.
  • IE-SpyAd - puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
  • Firewall (a must!) - It is definitely a must have. Two good free versions are Kerio and ZoneAlarm.
  • Anti-Virus (a must!) - It is also a must have. Two good programs are Avast and AVG, they're both free.
    Note: You must only use 1 (one) AV because if you have 2 AVs, it will conflict with each other and will only make your system slow.
To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein.
Post #12
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

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