I am dealing with my 13 yo's computer. I tried some of the self help, but I have some real issues here.
Spybot works and removes some stuff. Windows keeps shutting down Adaware and Ewido runs but locks up when trying to quarenteen anything. Here is the HJ Log.
Thanks
Bill
Logfile of HijackThis v1.99.1
Scan saved at 6:31:59 PM, on 9/6/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you. Post that log in your next reply, as well as a new HijackThis log.
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSCONFIG\Startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^.protected]
"path"="C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\.protected"
"backup"="C:\\WINDOWS\\pss\\.protectedCommon Startup"
"location"="Common Startup"
"command"="C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\.protected"
"item"=".protected"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSCONFIG\Startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
"path"="C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\HP Digital Imaging Monitor.lnk"
"backup"="C:\\WINDOWS\\pss\\HP Digital Imaging Monitor.lnkCommon Startup"
"location"="Common Startup"
"command"="C:\\PROGRA~1\\HP\\DIGITA~1\\bin\\hpqtra08.exe "
"item"="HP Digital Imaging Monitor"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSCONFIG\Startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Image Zone Fast Start.lnk]
"path"="C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\HP Image Zone Fast Start.lnk"
"backup"="C:\\WINDOWS\\pss\\HP Image Zone Fast Start.lnkCommon Startup"
"location"="Common Startup"
"command"="C:\\PROGRA~1\\HP\\DIGITA~1\\bin\\hpqthb08.exe -s"
"item"="HP Image Zone Fast Start"
Logfile of HijackThis v1.99.1
Scan saved at 8:48:44 PM, on 9/7/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
I recommend that you print out these diretions for use in Safe Mode.
Please boot into Safe Mode. To do this:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.
Close all windows except HijackThis, and click the "Fix Checked" button. Close HijackThis.
Next, please enable viewing of hidden files as follows:
1) Go to My Computer, and click on the "Tools" menu
2) Click "Folder options"
3) Select the "View" tab
4) Make sure "Show hidden files and folders" is selected
5) Make sure "Hide extensions for known file types" is unchecked
6) Make sure "Hide protected operating system files (recommended)" is unchecked
Next, delete the following folder:
C:\WINDOWS\system32\crunner
Then click "Start –> Search" and search and delete this file:
w0b270c9.dll
Is that computer running Bearshare LITE or just regular Bearshare.
Danny:
I followed your instructions and here is the new HJ log. According to my son, Bearshare has been uninstalled.
Thanks
Bill
Logfile of HijackThis v1.99.1
Scan saved at 4:27:25 PM, on 9/11/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Close all windows except HijackThis, and click the 'Fix Checked' button. Close HijackThis.
It looks like BearShare is still installed. To uninstall it:
Click "Start –> Control Panel –> Add Remove Programs". Uninstall BearShare. I recommend that your son look at the list of safe P2P programs here: http://p2p.malwareremoval.com
Logfile of HijackThis v1.99.1
Scan saved at 7:39:54 PM, on 9/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - F:\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Steam] "f:\program files\steam\steam.exe" -silent
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar V35\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
——————————————————————————-
KASPERSKY ONLINE SCANNER REPORT
Tuesday, September 12, 2006 7:39:19 PM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.83.0
Kaspersky Anti-Virus database last update: 13/09/2006
Kaspersky Anti-Virus database records: 222861
——————————————————————————-
Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true
Scan Target - My Computer:
A:\
C:\
D:\
E:\
F:\
Scan Statistics:
Total number of scanned objects: 56659
Number of viruses found: 34
Number of infected objects: 104 / 0
Number of suspicious objects: 4
Duration of the scan process: 00:54:02
please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.
Danny:
Here are the new scans. All the files you asked me to deleate were there and have been deleated.
Bill
Logfile of HijackThis v1.99.1
Scan saved at 5:30:15 PM, on 9/14/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - F:\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Steam] "f:\program files\steam\steam.exe" -silent
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar V35\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
KASPERSKY ONLINE SCANNER REPORTKASPERSKY ONLINE SCANNER REPORT
Thursday, September 14, 2006 5:30:02 PM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build
2600)
Kaspersky Online Scanner version: 5.0.83.0
Kaspersky Anti-Virus database last update: 14/09/2006
Kaspersky Anti-Virus database records: 223401
Scan Settings
Scan using the following antivirus databaseextended
Scan Archivestrue
Scan Mail Basestrue
Scan TargetMy Computer
A:\
C:\
D:\
E:\
F:\
Scan Statistics
Total number of scanned objects56699
Number of viruses found35
Number of infected objects105 / 0
Number of suspicious objects4
Duration of the scan process00:54:12
Infected Object NameVirus NameLast Action
C:\Documents and Settings\All Users\Application Data\Avg7\Log\emc.log
Object is locked skipped
C:\Documents and Settings\All Users\Application
Data\Grisoft\Avg7Data\avg7log.log Object is locked skipped
C:\Documents and Settings\All Users\Application
Data\Grisoft\Avg7Data\avg7log.log.lck Object is locked skipped
C:\Documents and Settings\All Users\Application
Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped
C:\Documents and Settings\All Users\Application
Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped
Hi,
Locate and delete the following files:
C:\WINDOWS\system32\BattyRun2.dll
C:\WINDOWS\system32\ra8pv.exe
C:\WINDOWS\unstall.exe
Reboot, and post a new HijackThis log.
Danny
Danny:
Here is the HJ log after removing the files in your last post.
Bill
Logfile of HijackThis v1.99.1
Scan saved at 10:42:25 AM, on 9/16/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
We have a couple of last steps to perform and then you're all set.
First, let's reset your hidden/system files and folders. System files are hidden for a reason and we don't want to have them openly available and susceptible to accidental deletion.
Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View tab.
Under the Hidden files and folders heading UNSELECT Show hidden files and folders.
CHECK the Hide protected operating system files (recommended) option.
Click Yes to confirm.
Click OK.
Next, let's clean your restore points and set a new one:
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points)
1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Restart your computer.
3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
System Restore will now be active again.
After System Restore is turned back on, create a Restore Point:
Go to: 'Start > All Programs > Accessories > System Tools', and select System Restore.
In the System Restore Wizard, select: 'Create a restore point'.
Click: Next
Give a description to the new Restore Point. (Something like: Clean PC)
Click: Create
A Firewall is an essential part of PC security and you do not appear to have one running on your system. There are a few available for free that have excellent reputations: Zone ALarm Free Firewall Kerio Free Firewall
This article includes important ways of how to keep safe, and has links to programs that you should download to keep spyware free!
Some programs that I recommend:
Google Toolbar - Free google toolbar that allows you to use the powerful Google search engine from the bar, but also blocks pop up windows
CleanUP! - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
Internet Explorer is not the most secure and best browser. There are safer and better alternatives available. I recommend Firefox, however Opera and SlimBrowsers are good as well.
If you wish to submit a complaint about malware, please click on the following image:
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.
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Make sure you use proper prevention to keep from having problems occur to your computer in the future.