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Spyware / Malware / Virus Removal

I need help please

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Post #1
this happends while using ms outlook and word. below is a copy o my hjt log. thank you.


Logfile of HijackThis v1.99.1
Scan saved at 11:31:18 AM, on 8/17/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\McAfee\Managed VirusScan\Agent\swAgent.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\McAfee\MANAGE~1\VScan\McShield.exe
C:\Program Files\McAfee\Managed VirusScan\Agent\myagttry.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Jilliand\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [MVS Splash] C:\Program Files\McAfee\Managed VirusScan\Agent\Splash.exe
O4 - HKLM\..\Run: [McAfee Managed Services Tray] "C:\Program Files\McAfee\Managed VirusScan\Agent\myagttry.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {40C83AF8-FEA7-4A6A-A470-431EE84A0886} (SecureObjectFactory Class) - http://vs.mcafeeasap.com/SW/ENU/VS40/bin/m…60504183849.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/…825/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = hq.bica.cc
O17 - HKLM\Software\..\Telephony: DomainName = hq.bica.cc
O17 - HKLM\System\CCS\Services\Tcpip\..\{1C3D48A3-C86B-49D1-B9F9-1B2DB2054927}: NameServer = 10.0.0.10
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = hq.bica.cc
O17 - HKLM\System\CS1\Services\Tcpip\..\{1C3D48A3-C86B-49D1-B9F9-1B2DB2054927}: NameServer = 10.0.0.10
O18 - Protocol: myrm - {4D034FC3-013F-4B95-B544-44D49ABE3E76} - C:\Program Files\McAfee\Managed VirusScan\Agent\MyRmProt4.0.0.358.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: McShield - McAfee, Inc. - C:\PROGRA~1\McAfee\MANAGE~1\VScan\McShield.exe
O23 - Service: McAfee Total Protection Agent Service (myAgtSvc) - McAfee, Inc. - C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
O23 - Service: SonicWALL Agent Service (SWAGENT) - McAfee, Inc. - C:\Program Files\McAfee\Managed VirusScan\Agent\swAgent.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\VNC4\WinVNC4.exe" -service (file missing)
Post #2
Hello and welcome to the forum

I don't see anything bad in your HJT log.

How much free space do you have on your hard drive/
Lets try this and see if it helps.

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.


(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time.


Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.
Post #3
Hi LDTate,
Thanks for trying to help. I ran ATF Cleaner as you instructed, problem still remains.

Logfile of HijackThis v1.99.1
Scan saved at 9:51:06 AM, on 8/23/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\userinit.exe
C:\Documents and Settings\Jilliand\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/…825/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = hq.bica.cc
O17 - HKLM\Software\..\Telephony: DomainName = hq.bica.cc
O17 - HKLM\System\CCS\Services\Tcpip\..\{1C3D48A3-C86B-49D1-B9F9-1B2DB2054927}: NameServer = 10.0.0.10
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = hq.bica.cc
O17 - HKLM\System\CS1\Services\Tcpip\..\{1C3D48A3-C86B-49D1-B9F9-1B2DB2054927}: NameServer = 10.0.0.10
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\VNC4\WinVNC4.exe" -service (file missing)
Post #4
LDTate, I found the problem, it had to do with the print spooler. I changed it to print directly to the printer, changed it back to run through the spooler and now all is well. So sorry about taking up your valuable time, but I thought it was spyware. Please move to resolved. Thank you.

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