2 replies to this topic

[computerwannabe]

I have been having problems with IE for several months now. At least six months ago I downloaded the necessary software to use this website: http://byu.tv

It allows me to watch BYU tv in a MoveMedia format. I used it several times, then one day it just quit on me. Now, everytime I even click on any link related to MoveMedia every browser window that I have opened closes on me. What would make this happen?

Also, whenever I close an IE browser window that uses Java I get an error window telling me it has generated errors and will be closed and asking me if I want to send a report to Microsoft. When I click on the button that is supposed to take me to the Microsoft website to explain what happened, it tells me that it was an unknown error. I went to the java website and followed all of their solutions, but nothing helped. I also use Microsoft automatic updates, so I know that I have the latest updates installed.

Here is one of the logs from this happening:
The description for Event ID ( 1000 ) in Source ( Microsoft Internet Explorer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: iexplore.exe, 6.0.2800.1106, urlmon.dll, 6.0.2800.1550, 0001c102

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 38 e 6.0.28
0028: 30 30 2e 31 31 30 36 20 00.1106
0030: 69 6e 20 75 72 6c 6d 6f in urlmo
0038: 6e 2e 64 6c 6c 20 36 2e n.dll 6.
0040: 30 2e 32 38 30 30 2e 31 0.2800.1
0048: 35 35 30 20 61 74 20 6f 550 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 31 63 31 30 32 0d 0a 01c102..



Any help would be wonderful!

[Doug]

Consider clearing your JAVA Cache.
Java Applets and ActiveX can get corrupted and can contain malware in some circumstances.

When you clear your JAVA Cache, all the ActiveX that you have previously accepted when visiting websites that require them, will be removed.

Not a bad thing. Next time you visit a site that requires such an ActiveX, you will simply be asked to download a fresh copy of the ActiveX. After that, it will be business as usual, except that you will have flushed out whatever old applets you may have been dragging around.

To clear your JAVA Cache:
Start - Control Panel - Java (or Java plug-ins) - double-click to open your JAVA Console
Select - Delete Files (down toward the bottom of the screen)

If you've Updated your JAVA version, you may still have an older version still running on your machine.
Delete the older version since it may have vulnerabilities that have since been updated, but remain as vulnerabilities on your machine even after update, if your older version is still running on your machine.

I typically Uninstall all JAVA prior to downloading and installing a current version update.

If the above doesn't help, you should consider running a few online malware scans.
http://housecall.trendmicro.com
Panda Scan, Here:
http://www.pandasoft...CACHEHINT=Guest
Ewido Scan, here:
http://www.ewido.net/en/onlinescan/

Still no help? Consider running HighJackThis! and getting some help over in the TomCoyote Malware Removal Forum, Here:
http://forums.tomcoy...hp?showforum=27

Best Regards

[computerwannabe]

Thank you Dough! I cleared the cache and while I was in there I chose to check for updates to Java and it came back with one. I did not uninstall before I did this, though so now my computer says I have Java Runtime Environment 5 and JRE 5 update 6. Is it safe to delete 5, or are they linked? I tried to go to websites I thought would cause the error, but so far so good! Just clearing the cache and updating might have done the trick. I still am having problems with the movemedia closing down all open browser windows whenever I click on them, though. Thanks for the help!