tmazzullo
Topic Starter
I have been trying to fix a PC for a friend and am having problems removing all of the trojans and spyware from it. I am using Antivir along with Microsoft Antispyware, Spybot S&D and Ad-aware SE. No matter how many times I scan some of the infected files come back, and Spybot cannot ever remove all of the CollWWW stuff that it finds, even though it says it can after a restart. I have tried everything and cannot get this computer cleaned. Besides all of this I am getting alot of popups even though I am using IE's built in blocker set to high. Please review my Hijackthis log and advise.
Also there are some apps I cannot uninstall from the CP. They are: Home Search Assistant, Search Assistant and Shopping Wizard.
Log:
Logfile of HijackThis v1.99.1
Scan saved at 9:43:54 PM, on 10/25/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ww3.weatherbug.com/survey/uninstall…D=1800&Version=
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {19925772-DE39-9691-D57F-EDB5A0FE9C94} - C:\WINDOWS\syszu32.dll (file missing)
O2 - BHO: Class - {369847CF-6C33-1F19-CDB0-702AB6C96489} - C:\WINDOWS\system32\mseg32.dll
O2 - BHO: Class - {3B81C91B-4D4F-FD3F-FEDF-7A66D0FF7970} - C:\WINDOWS\system32\mseg32.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: wb - {55BE9F0D-6CAF-4c3e-B125-5A13A8C9D0EC} - C:\WINDOWS\system32\nsmD.dll
O2 - BHO: Class - {7AE7CAC6-2EE1-E959-4E3A-02B4D1889480} - C:\WINDOWS\iexu.dll (file missing)
O2 - BHO: IRiras Class - {95C60327-8E17-44D6-98EB-7EB70CC606DD} - C:\WINDOWS\system32\irastybo.dll
O2 - BHO: Class - {B2499FC4-394E-BB59-F460-5927910CA03B} - C:\WINDOWS\ipwr.dll (file missing)
O2 - BHO: Class - {D843F6EE-4E69-643C-4943-BEFB0BC15E7E} - C:\WINDOWS\msdw.dll (file missing)
O2 - BHO: Class - {E147AAF3-2C0B-3A3F-4FC5-5E61B062F9D9} - C:\WINDOWS\ipby32.dll (file missing)
O2 - BHO: Class - {EF0124CB-C96F-7679-6100-05A3C16A52D7} - C:\WINDOWS\sdkox.dll (file missing)
O4 - HKLM\..\Run: [dzyuuey] C:\WINDOWS\dzyuuey.exe
O4 - HKLM\..\Run: [appit32.exe] C:\WINDOWS\system32\appit32.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [apipg32.exe] C:\WINDOWS\apipg32.exe
O4 - HKLM\..\Run: [AVGCtrl] C:\Program Files\AVPersonal\AVGNT.EXE /min
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\RunOnce: [crlr32.exe] C:\WINDOWS\system32\crlr32.exe
O4 - HKLM\..\RunOnce: [MicrosoftAntiSpywareCleaner] C:\Program Files\Microsoft AntiSpyware\gcASCleaner.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O15 - Trusted Zone: *.awmdabest.com (HKLM)
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - C:\Program Files\AVPersonal\AVGUARD.EXE
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - C:\Program Files\AVPersonal\AVWUPSRV.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Windows Overlay Components - Unknown owner - C:\WINDOWS\apepbdf.exe
Also there are some apps I cannot uninstall from the CP. They are: Home Search Assistant, Search Assistant and Shopping Wizard.
Log:
Logfile of HijackThis v1.99.1
Scan saved at 9:43:54 PM, on 10/25/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ww3.weatherbug.com/survey/uninstall…D=1800&Version=
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {19925772-DE39-9691-D57F-EDB5A0FE9C94} - C:\WINDOWS\syszu32.dll (file missing)
O2 - BHO: Class - {369847CF-6C33-1F19-CDB0-702AB6C96489} - C:\WINDOWS\system32\mseg32.dll
O2 - BHO: Class - {3B81C91B-4D4F-FD3F-FEDF-7A66D0FF7970} - C:\WINDOWS\system32\mseg32.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: wb - {55BE9F0D-6CAF-4c3e-B125-5A13A8C9D0EC} - C:\WINDOWS\system32\nsmD.dll
O2 - BHO: Class - {7AE7CAC6-2EE1-E959-4E3A-02B4D1889480} - C:\WINDOWS\iexu.dll (file missing)
O2 - BHO: IRiras Class - {95C60327-8E17-44D6-98EB-7EB70CC606DD} - C:\WINDOWS\system32\irastybo.dll
O2 - BHO: Class - {B2499FC4-394E-BB59-F460-5927910CA03B} - C:\WINDOWS\ipwr.dll (file missing)
O2 - BHO: Class - {D843F6EE-4E69-643C-4943-BEFB0BC15E7E} - C:\WINDOWS\msdw.dll (file missing)
O2 - BHO: Class - {E147AAF3-2C0B-3A3F-4FC5-5E61B062F9D9} - C:\WINDOWS\ipby32.dll (file missing)
O2 - BHO: Class - {EF0124CB-C96F-7679-6100-05A3C16A52D7} - C:\WINDOWS\sdkox.dll (file missing)
O4 - HKLM\..\Run: [dzyuuey] C:\WINDOWS\dzyuuey.exe
O4 - HKLM\..\Run: [appit32.exe] C:\WINDOWS\system32\appit32.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [apipg32.exe] C:\WINDOWS\apipg32.exe
O4 - HKLM\..\Run: [AVGCtrl] C:\Program Files\AVPersonal\AVGNT.EXE /min
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\RunOnce: [crlr32.exe] C:\WINDOWS\system32\crlr32.exe
O4 - HKLM\..\RunOnce: [MicrosoftAntiSpywareCleaner] C:\Program Files\Microsoft AntiSpyware\gcASCleaner.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O15 - Trusted Zone: *.awmdabest.com (HKLM)
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - C:\Program Files\AVPersonal\AVGUARD.EXE
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - C:\Program Files\AVPersonal\AVWUPSRV.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Windows Overlay Components - Unknown owner - C:\WINDOWS\apepbdf.exe