This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

persistent spyware

10 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

I'm running IE 6 on Windows XP. My problem is my browser redirects to unexpected websites (often winfixer). Also, my computer won't stay in standby mode. I have had Symantec anti-virus running all the time. Tonight I installed Microsoft anti-spyware and Spybot S&D and scanned with both of these. Each removed spyware, but my problem persists. My HJT log follows. Thank you for your assistance. I look forward to working with you.

Logfile of HijackThis v1.99.1
Scan saved at 10:16:03 PM, on 10/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\PROGRA~1\MUSICM~1\MUSICM~2\MMDiag.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mim.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Charles Landreth\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://us.mcafee.com/apps/mpfplus/en-us/mp…ystempopup=true
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=proxy.rhodes.edu:80
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: MSEvents Object - {6DD0BC06-4719-4BA3-BEBC-FBAE6A448152} - C:\WINDOWS\system32\mllmm.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~2\mimboot.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.napster.com
O16 - DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} (MeadCo ScriptX Advanced) - http://www.stonyfield.com/coupons/scriptX/smsx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m…81/mcinsctl.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX25.cab
O16 - DPF: {9F6D8A59-DD92-499D-944A-38FDB2CE46FF} (Napster download control v2.0) - http://sms.napster.com/client/plugin/npdownload.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac…ta/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: mllmm - C:\WINDOWS\system32\mllmm.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Run Hijack This!

Click the "Open the Misc Tools section" button.

Click the "Open process manager" button.

Check the "Show DLLs" box (upper right).

Click on each item in the upper window, then look in the lower window.

Check to see which processes are using C:\WINDOWS\system32\mllmm.dll

Post back letting me know all processes using that DLL.

Download L2mfix from one of these two locations:

http://www.atribune.org/downloads/l2mfix.exe

http://www.downloads.subratam.org/l2mfix.exe

Save the file to your desktop and l2mfix.exe. Click the Install button to extract the files and follow the prompts, then open the newly added l2mfix folder on your desktop.

l2mfix.bat and select option #1 for Run Find Log by typing 1 and then pressing .

This will scan your computer and it may appear nothing is happening, then, after a minute or 2, Notepad will open with a log. Copy/paste the contents of that log into this thread.


IMPORTANT: Do NOT run option #2 OR any other files in the l2mfix folder until you are asked to do so!
These processes are using c:\windows\system32\mllmm.dll c:\windows\system32\winlogon.exe c:\windows\explorer.exe L2MFIX find log 1.04a These are the registry keys present ********************************************************************************** Winlogon/notify: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify] [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\crypt32chain] "Asynchronous"=dword:00000000 "Impersonate"=dword:00000000 "DllName"=hex(2):63,00,72,00,79,00,70,00,74,00,33,00,32,00,2e,00,64,00,6c,00,\ 6c,00,00,00 "Logoff"="ChainWlxLogoffEvent" [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cryptnet] "Asynchronous"=dword:00000000 "Impersonate"=dword:00000000 "DllName"=hex(2):63,00,72,00,79,00,70,00,74,00,6e,00,65,00,74,00,2e,00,64,00,\ 6c,00,6c,00,00,00 "Logoff"="CryptnetWlxLogoffEvent" [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cscdll] "DLLName"="cscdll.dll" "Logon"="WinlogonLogonEvent" "Logoff"="WinlogonLogoffEvent" "ScreenSaver"="WinlogonScreenSaverEvent" "Startup"="WinlogonStartupEvent" "Shutdown"="WinlogonShutdownEvent" "StartShell"="WinlogonStartShellEvent" "Impersonate"=dword:00000000 "Asynchronous"=dword:00000001 [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui] @="" "DLLName"="igfxsrvc.dll" "Asynchronous"=dword:00000001 "Impersonate"=dword:00000001 "Unlock"="WinlogonUnlockEvent" [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\mllmm] "Asynchronous"=dword:00000001 "DllName"="C:\\WINDOWS\\system32\\mllmm.dll" "Impersonate"=dword:00000000 "Startup"="SysLogon" "Logoff"="SysLogoff" [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\ScCertProp] "DLLName"="wlnotify.dll" "Logon"="SCardStartCertProp" "Logoff"="SCardStopCertProp" "Lock"="SCardSuspendCertProp" "Unlock"="SCardResumeCertProp" "Enabled"=dword:00000001 "Impersonate"=dword:00000001 "Asynchronous"=dword:00000001 [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\Schedule] "Asynchronous"=dword:00000000 "DllName"=hex(2):77,00,6c,00,6e,00,6f,00,74,00,69,00,66,00,79,00,2e,00,64,00,\ 6c,00,6c,00,00,00 "Impersonate"=dword:00000000 "StartShell"="SchedStartShell" "Logoff"="SchedEventLogOff" [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\sclgntfy] "Logoff"="WLEventLogoff" "Impersonate"=dword:00000000 "Asynchronous"=dword:00000001 "DllName"=hex(2):73,00,63,00,6c,00,67,00,6e,00,74,00,66,00,79,00,2e,00,64,00,\ 6c,00,6c,00,00,00 [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\SensLogn] "DLLName"="WlNotify.dll" "Lock"="SensLockEvent" "Logon"="SensLogonEvent" "Logoff"="SensLogoffEvent" "Safe"=dword:00000001 "MaxWait"=dword:00000258 "StartScreenSaver"="SensStartScreenSaverEvent" "StopScreenSaver"="SensStopScreenSaverEvent" "Startup"="SensStartupEvent" "Shutdown"="SensShutdownEvent" "StartShell"="SensStartShellEvent" "PostShell"="SensPostShellEvent" "Disconnect"="SensDisconnectEvent" "Reconnect"="SensReconnectEvent" "Unlock"="SensUnlockEvent" "Impersonate"=dword:00000001 "Asynchronous"=dword:00000001 [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\termsrv] "Asynchronous"=dword:00000000 "DllName"=hex(2):77,00,6c,00,6e,00,6f,00,74,00,69,00,66,00,79,00,2e,00,64,00,\ 6c,00,6c,00,00,00 "Impersonate"=dword:00000000 "Logoff"="TSEventLogoff" "Logon"="TSEventLogon" "PostShell"="TSEventPostShell" "Shutdown"="TSEventShutdown" "StartShell"="TSEventStartShell" "Startup"="TSEventStartup" "MaxWait"=dword:00000258 "Reconnect"="TSEventReconnect" "Disconnect"="TSEventDisconnect" [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\wlballoon] "DLLName"="wlnotify.dll" "Logon"="RegisterTicketExpiredNotificationEvent" "Logoff"="UnregisterTicketExpiredNotificationEvent" "Impersonate"=dword:00000001 "Asynchronous"=dword:00000001 RegDACL 5.1 - Permissions Manager for Registry keys for Windows NT 4 and above Copyright © 1999-2001 Frank Heyne Software (http://www.heysoft.de) This program is Freeware, use it on your own risk! Access Control List for Registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify: (ID-NI) ALLOW Read BUILTIN\Users (ID-IO) ALLOW Read BUILTIN\Users (ID-NI) ALLOW Full access BUILTIN\Administrators (ID-IO) ALLOW Full access BUILTIN\Administrators (ID-NI) ALLOW Full access NT AUTHORITY\SYSTEM (ID-IO) ALLOW Full access NT AUTHORITY\SYSTEM (ID-IO) ALLOW Full access CREATOR OWNER ********************************************************************************** useragent: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform] "SV1"="" ********************************************************************************** Shell Extension key: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved] "{00022613-0000-0000-C000-000000000046}"="Multimedia File Property Sheet" "{176d6597-26d3-11d1-b350-080036a75b03}"="ICM Scanner Management" "{1F2E5C40-9550-11CE-99D2-00AA006E086C}"="NTFS Security Page" "{3EA48300-8CF6-101B-84FB-666CCB9BCD32}"="OLE Docfile Property Page" "{40dd6e20-7c17-11ce-a804-00aa003ca9f6}"="Shell extensions for sharing" "{41E300E0-78B6-11ce-849B-444553540000}"="PlusPack CPL Extension" "{42071712-76d4-11d1-8b24-00a0c9068ff3}"="Display Adapter CPL Extension" "{42071713-76d4-11d1-8b24-00a0c9068ff3}"="Display Monitor CPL Extension" "{42071714-76d4-11d1-8b24-00a0c9068ff3}"="Display Panning CPL Extension" "{4E40F770-369C-11d0-8922-00A024AB2DBB}"="DS Security Page" "{513D916F-2A8E-4F51-AEAB-0CBC76FB1AF8}"="Compatibility Page" "{56117100-C0CD-101B-81E2-00AA004AE837}"="Shell Scrap DataHandler" "{59099400-57FF-11CE-BD94-0020AF85B590}"="Disk Copy Extension" "{59be4990-f85c-11ce-aff7-00aa003ca9f6}"="Shell extensions for Microsoft Windows Network objects" "{5DB2625A-54DF-11D0-B6C4-0800091AA605}"="ICM Monitor Management" "{675F097E-4C4D-11D0-B6C1-0800091AA605}"="ICM Printer Management" "{764BF0E1-F219-11ce-972D-00AA00A14F56}"="Shell extensions for file compression" "{77597368-7b15-11d0-a0c2-080036af3f03}"="Web Printer Shell Extension" "{7988B573-EC89-11cf-9C00-00AA00A14F56}"="Disk Quota UI" "{853FE2B1-B769-11d0-9C4E-00C04FB6C6FA}"="Encryption Context Menu" "{85BBD920-42A0-1069-A2E4-08002B30309D}"="Briefcase" "{88895560-9AA2-1069-930E-00AA0030EBC8}"="HyperTerminal Icon Ext" "{BD84B380-8CA2-1069-AB1D-08000948F534}"="Fonts" "{DBCE2480-C732-101B-BE72-BA78E9AD5B27}"="ICC Profile" "{F37C5810-4D3F-11d0-B4BF-00AA00BBB723}"="Printers Security Page" "{f81e9010-6ea4-11ce-a7ff-00aa003ca9f6}"="Shell extensions for sharing" "{f92e8c40-3d33-11d2-b1aa-080036a75b03}"="Display TroubleShoot CPL Extension" "{7444C717-39BF-11D1-8CD9-00C04FC29D45}"="Crypto PKO Extension" "{7444C719-39BF-11D1-8CD9-00C04FC29D45}"="Crypto Sign Extension" "{7007ACC7-3202-11D1-AAD2-00805FC1270E}"="Network Connections" "{992CFFA0-F557-101A-88EC-00DD010CCC48}"="Network Connections" "{E211B736-43FD-11D1-9EFB-0000F8757FCD}"="Scanners & Cameras" "{FB0C9C8A-6C50-11D1-9F1D-0000F8757FCD}"="Scanners & Cameras" "{905667aa-acd6-11d2-8080-00805f6596d2}"="Scanners & Cameras" "{3F953603-1008-4f6e-A73A-04AAC7A992F1}"="Scanners & Cameras" "{83bbcbf3-b28a-4919-a5aa-73027445d672}"="Scanners & Cameras" "{F0152790-D56E-4445-850E-4F3117DB740C}"="Remote Sessions CPL Extension" "{60254CA5-953B-11CF-8C96-00AA00B8708C}"="Shell extensions for Windows Script Host" "{2206CDB2-19C1-11D1-89E0-00C04FD7A829}"="Microsoft Data Link" "{DD2110F0-9EEF-11cf-8D8E-00AA0060F5BF}"="Tasks Folder Icon Handler" "{797F1E90-9EDD-11cf-8D8E-00AA0060F5BF}"="Tasks Folder Shell Extension" "{D6277990-4C6A-11CF-8D87-00AA0060F5BF}"="Scheduled Tasks" "{0DF44EAA-FF21-4412-828E-260A8728E7F1}"="Taskbar and Start Menu" "{2559a1f0-21d7-11d4-bdaf-00c04f60b9f0}"="Search" "{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}"="Help and Support" "{2559a1f2-21d7-11d4-bdaf-00c04f60b9f0}"="Help and Support" "{2559a1f3-21d7-11d4-bdaf-00c04f60b9f0}"="Run…" "{2559a1f4-21d7-11d4-bdaf-00c04f60b9f0}"="Internet" "{2559a1f5-21d7-11d4-bdaf-00c04f60b9f0}"="E-mail" "{D20EA4E1-3957-11d2-A40B-0C5020524152}"="Fonts" "{D20EA4E1-3957-11d2-A40B-0C5020524153}"="Administrative Tools" "{875CB1A1-0F29-45de-A1AE-CFB4950D0B78}"="Audio Media Properties Handler" "{40C3D757-D6E4-4b49-BB41-0E5BBEA28817}"="Video Media Properties Handler" "{E4B29F9D-D390-480b-92FD-7DDB47101D71}"="Wav Properties Handler" "{87D62D94-71B3-4b9a-9489-5FE6850DC73E}"="Avi Properties Handler" "{A6FD9E45-6E44-43f9-8644-08598F5A74D9}"="Midi Properties Handler" "{c5a40261-cd64-4ccf-84cb-c394da41d590}"="Video Thumbnail Extractor" "{5E6AB780-7743-11CF-A12B-00AA004AE837}"="Microsoft Internet Toolbar" "{22BF0C20-6DA7-11D0-B373-00A0C9034938}"="Download Status" "{91EA3F8B-C99B-11d0-9815-00C04FD91972}"="Augmented Shell Folder" "{6413BA2C-B461-11d1-A18A-080036B11A03}"="Augmented Shell Folder 2" "{F61FFEC1-754F-11d0-80CA-00AA005B4383}"="BandProxy" "{7BA4C742-9E81-11CF-99D3-00AA004AE837}"="Microsoft BrowserBand" "{30D02401-6A81-11d0-8274-00C04FD5AE38}"="Search Band" "{32683183-48a0-441b-a342-7c2a440a9478}"="Media Band" "{169A0691-8DF9-11d1-A1C4-00C04FD75D13}"="In-pane search" "{07798131-AF23-11d1-9111-00A0C98BA67D}"="Web Search" "{AF4F6510-F982-11d0-8595-00AA004CD6D8}"="Registry Tree Options Utility" "{01E04581-4EEE-11d0-BFE9-00AA005B4383}"="&Address" "{A08C11D2-A228-11d0-825B-00AA005B4383}"="Address EditBox" "{00BB2763-6A77-11D0-A535-00C04FD7D062}"="Microsoft AutoComplete" "{7376D660-C583-11d0-A3A5-00C04FD706EC}"="TridentImageExtractor" "{6756A641-DE71-11d0-831B-00AA005B4383}"="MRU AutoComplete List" "{6935DB93-21E8-4ccc-BEB9-9FE3C77A297A}"="Custom MRU AutoCompleted List" "{7e653215-fa25-46bd-a339-34a2790f3cb7}"="Accessible" "{acf35015-526e-4230-9596-becbe19f0ac9}"="Track Popup Bar" "{E0E11A09-5CB8-4B6C-8332-E00720A168F2}"="Address Bar Parser" "{00BB2764-6A77-11D0-A535-00C04FD7D062}"="Microsoft History AutoComplete List" "{03C036F1-A186-11D0-824A-00AA005B4383}"="Microsoft Shell Folder AutoComplete List" "{00BB2765-6A77-11D0-A535-00C04FD7D062}"="Microsoft Multiple AutoComplete List Container" "{ECD4FC4E-521C-11D0-B792-00A0C90312E1}"="Shell Band Site Menu" "{3CCF8A41-5C85-11d0-9796-00AA00B90ADF}"="Shell DeskBarApp" "{ECD4FC4C-521C-11D0-B792-00A0C90312E1}"="Shell DeskBar" "{ECD4FC4D-521C-11D0-B792-00A0C90312E1}"="Shell Rebar BandSite" "{DD313E04-FEFF-11d1-8ECD-0000F87A470C}"="User Assist" "{EF8AD2D1-AE36-11D1-B2D2-006097DF8C11}"="Global Folder Settings" "{EFA24E61-B078-11d0-89E4-00C04FC9E26E}"="Favorites Band" "{0A89A860-D7B1-11CE-8350-444553540000}"="Shell Automation Inproc Service" "{E7E4BC40-E76A-11CE-A9BB-00AA004AE837}"="Shell DocObject Viewer" "{A5E46E3A-8849-11D1-9D8C-00C04FC99D61}"="Microsoft Browser Architecture" "{FBF23B40-E3F0-101B-8488-00AA003E56F8}"="InternetShortcut" "{3C374A40-BAE4-11CF-BF7D-00AA006946EE}"="Microsoft Url History Service" "{FF393560-C2A7-11CF-BFF4-444553540000}"="History" "{7BD29E00-76C1-11CF-9DD0-00A0C9034933}"="Temporary Internet Files" "{7BD29E01-76C1-11CF-9DD0-00A0C9034933}"="Temporary Internet Files" "{CFBFAE00-17A6-11D0-99CB-00C04FD64497}"="Microsoft Url Search Hook" "{A2B0DD40-CC59-11d0-A3A5-00C04FD706EC}"="IE4 Suite Splash Screen" "{67EA19A0-CCEF-11d0-8024-00C04FD75D13}"="CDF Extension Copy Hook" "{131A6951-7F78-11D0-A979-00C04FD705A2}"="ISFBand OC" "{9461b922-3c5a-11d2-bf8b-00c04fb93661}"="Search Assistant OC" "{3DC7A020-0ACD-11CF-A9BB-00AA004AE837}"="The Internet" "{871C5380-42A0-1069-A2EA-08002B30309D}"="Internet Name Space" "{EFA24E64-B078-11d0-89E4-00C04FC9E26E}"="Explorer Band" "{9E56BE60-C50F-11CF-9A2C-00A0C90A90CE}"="Sendmail service" "{9E56BE61-C50F-11CF-9A2C-00A0C90A90CE}"="Sendmail service" "{88C6C381-2E85-11D0-94DE-444553540000}"="ActiveX Cache Folder" "{E6FB5E20-DE35-11CF-9C87-00AA005127ED}"="WebCheck" "{ABBE31D0-6DAE-11D0-BECA-00C04FD940BE}"="Subscription Mgr" "{F5175861-2688-11d0-9C5E-00AA00A45957}"="Subscription Folder" "{08165EA0-E946-11CF-9C87-00AA005127ED}"="WebCheckWebCrawler" "{E3A8BDE6-ABCE-11d0-BC4B-00C04FD929DB}"="WebCheckChannelAgent" "{E8BB6DC0-6B4E-11d0-92DB-00A0C90C2BD7}"="TrayAgent" "{7D559C10-9FE9-11d0-93F7-00AA0059CE02}"="Code Download Agent" "{E6CC6978-6B6E-11D0-BECA-00C04FD940BE}"="ConnectionAgent" "{D8BD2030-6FC9-11D0-864F-00AA006809D9}"="PostAgent" "{7FC0B86E-5FA7-11d1-BC7C-00C04FD929DB}"="WebCheck SyncMgr Handler" "{352EC2B7-8B9A-11D1-B8AE-006008059382}"="Shell Application Manager" "{0B124F8F-91F0-11D1-B8B5-006008059382}"="Installed Apps Enumerator" "{CFCCC7A0-A282-11D1-9082-006008059382}"="Darwin App Publisher" "{e84fda7c-1d6a-45f6-b725-cb260c236066}"="Shell Image Verbs" "{66e4e4fb-f385-4dd0-8d74-a2efd1bc6178}"="Shell Image Data Factory" "{3F30C968-480A-4C6C-862D-EFC0897BB84B}"="GDI+ file thumbnail extractor" "{9DBD2C50-62AD-11d0-B806-00C04FD706EC}"="Summary Info Thumbnail handler (DOCFILES)" "{EAB841A0-9550-11cf-8C16-00805F1408F3}"="HTML Thumbnail Extractor" "{eb9b1153-3b57-4e68-959a-a3266bc3d7fe}"="Shell Image Property Handler" "{CC6EEFFB-43F6-46c5-9619-51D571967F7D}"="Web Publishing Wizard" "{add36aa8-751a-4579-a266-d66f5202ccbb}"="Print Ordering via the Web" "{6b33163c-76a5-4b6c-bf21-45de9cd503a1}"="Shell Publishing Wizard Object" "{58f1f272-9240-4f51-b6d4-fd63d1618591}"="Get a Passport Wizard" "{7A9D77BD-5403-11d2-8785-2E0420524153}"="User Accounts" "{BD472F60-27FA-11cf-B8B4-444553540000}"="Compressed (zipped) Folder Right Drag Handler" "{888DCA60-FC0A-11CF-8F0F-00C04FD7D062}"="Compressed (zipped) Folder SendTo Target" "{f39a0dc0-9cc8-11d0-a599-00c04fd64433}"="Channel File" "{f3aa0dc0-9cc8-11d0-a599-00c04fd64434}"="Channel Shortcut" "{f3ba0dc0-9cc8-11d0-a599-00c04fd64435}"="Channel Handler Object" "{f3da0dc0-9cc8-11d0-a599-00c04fd64437}"="Channel Menu" "{f3ea0dc0-9cc8-11d0-a599-00c04fd64438}"="Channel Properties" "{63da6ec0-2e98-11cf-8d82-444553540000}"="FTP Folders Webview" "{883373C3-BF89-11D1-BE35-080036B11A03}"="Microsoft DocProp Shell Ext" "{A9CF0EAE-901A-4739-A481-E35B73E47F6D}"="Microsoft DocProp Inplace Edit Box Control" "{8EE97210-FD1F-4B19-91DA-67914005F020}"="Microsoft DocProp Inplace ML Edit Box Control" "{0EEA25CC-4362-4A12-850B-86EE61B0D3EB}"="Microsoft DocProp Inplace Droplist Combo Control" "{6A205B57-2567-4A2C-B881-F787FAB579A3}"="Microsoft DocProp Inplace Calendar Control" "{28F8A4AC-BBB3-4D9B-B177-82BFC914FA33}"="Microsoft DocProp Inplace Time Control" "{8A23E65E-31C2-11d0-891C-00A024AB2DBB}"="Directory Query UI" "{9E51E0D0-6E0F-11d2-9601-00C04FA31A86}"="Shell properties for a DS object" "{163FDC20-2ABC-11d0-88F0-00A024AB2DBB}"="Directory Object Find" "{F020E586-5264-11d1-A532-0000F8757D7E}"="Directory Start/Search Find" "{0D45D530-764B-11d0-A1CA-00AA00C16E65}"="Directory Property UI" "{62AE1F9A-126A-11D0-A14B-0800361B1103}"="Directory Context Menu Verbs" "{ECF03A33-103D-11d2-854D-006008059367}"="MyDocs Copy Hook" "{ECF03A32-103D-11d2-854D-006008059367}"="MyDocs Drop Target" "{4a7ded0a-ad25-11d0-98a8-0800361b1103}"="MyDocs Properties" "{750fdf0e-2a26-11d1-a3ea-080036587f03}"="Offline Files Menu" "{10CFC467-4392-11d2-8DB4-00C04FA31A66}"="Offline Files Folder Options" "{AFDB1F70-2A4C-11d2-9039-00C04F8EEB3E}"="Offline Files Folder" "{143A62C8-C33B-11D1-84FE-00C04FA34A14}"="Microsoft Agent Character Property Sheet Handler" "{ECCDF543-45CC-11CE-B9BF-0080C87CDBA6}"="DfsShell" "{60fd46de-f830-4894-a628-6fa81bc0190d}"="%DESC_PublishDropTarget%" "{7A80E4A8-8005-11D2-BCF8-00C04F72C717}"="MMC Icon Handler" "{0CD7A5C0-9F37-11CE-AE65-08002B2E1262}"=".CAB file viewer" "{32714800-2E5F-11d0-8B85-00AA0044F941}"="For &People…" "{8DD448E6-C188-4aed-AF92-44956194EB1F}"="Windows Media Player Play as Playlist Context Menu Handler" "{CE3FB1D1-02AE-4a5f-A6E9-D9F1B4073E6C}"="Windows Media Player Burn Audio CD Context Menu Handler" "{F1B9284F-E9DC-4e68-9D7E-42362A59F0FD}"="Windows Media Player Add to Playlist Context Menu Handler" "{1D2680C9-0E2A-469d-B787-065558BC7D43}"="Fusion Cache" "{DEE12703-6333-4D4E-8F34-738C4DCC2E04}"="RecordNow! SendToExt" "{5CA3D70E-1895-11CF-8E15-001234567890}"="DriveLetterAccess" "{F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}"="Shell Extensions for RealOne Player" "{BDEADF00-C265-11D0-BCED-00A0C90AB50F}"="Web Folders" "{00020D75-0000-0000-C000-000000000046}"="Microsoft Office Outlook Desktop Icon Handler" "{0006F045-0000-0000-C000-000000000046}"="Microsoft Office Outlook Custom Icon Handler" "{42042206-2D85-11D3-8CFF-005004838597}"="Microsoft Office HTML Icon Handler" "{5F327514-6C5E-4d60-8F16-D07FA08A78ED}"="Auto Update Property Sheet Extension" "{2559a1f7-21d7-11d4-bdaf-00c04f60b9f0}"="Set Program Access and Defaults" "{596AB062-B4D2-4215-9F74-E9109B0A8153}"="Previous Versions Property Page" "{9DB7A13C-F208-4981-8353-73CC61AE2783}"="Previous Versions" "{692F0339-CBAA-47e6-B5B5-3B84DB604E87}"="Extensions Manager Folder" ********************************************************************************** HKEY ROOT CLASSIDS: ********************************************************************************** Files Found are not all bad files: C:\WINDOWS\SYSTEM32\ gccoll~1.dll Tue Jul 12 2005 3:35:14p A…. 126,680 123.71 K gcunco~1.dll Tue Jul 12 2005 3:35:10p A…. 95,448 93.21 K geeda.dll Tue Oct 4 2005 9:10:46p ..SH. 27,149 26.51 K hashlib.dll Tue Jul 12 2005 3:35:14p A…. 117,976 115.21 K legitc~1.dll Mon Aug 29 2005 1:27:12p A…. 520,968 508.76 K mllmm.dll Wed Oct 5 2005 2:22:28p ..SH. 528,404 516.02 K mshtml.dll Tue Jul 19 2005 9:00:30p A…. 3,014,144 2.87 M s32evnt1.dll Thu Jul 28 2005 2:52:18p A…. 91,856 89.70 K 8 items found: 8 files (2 H/S), 0 directories. Total of file sizes: 4,522,625 bytes 4.31 M Locate .tmp files: C:\WINDOWS\SYSTEM32\ mcrh.tmp Thu Oct 6 2005 10:31:48p A…. 143 0.14 K 1 item found: 1 file, 0 directories. Total of file sizes: 143 bytes 0.14 K ********************************************************************************** Directory Listing of system files: Volume in drive C has no label. Volume Serial Number is FCF6-8185 Directory of C:\WINDOWS\System32 10/07/2005 11:48 PM 340,169 mmllm.ini 10/07/2005 10:37 PM 339,220 mmllm.bak2 10/06/2005 08:24 PM 335,361 mmllm.ini2 10/05/2005 02:22 PM 333,440 mmllm.bak1 10/05/2005 02:22 PM 528,404 mllmm.dll 10/04/2005 09:10 PM 27,149 geeda.dll 06/24/2005 06:08 AM DLLCACHE 04/22/2004 12:42 PM Microsoft 6 File(s) 1,903,743 bytes 2 Dir(s) 26,015,354,880 bytes free
Please print these instructions out for use in Safe Mode.

Please download VundoFix.exe to your desktop.
  • Double-click VundoFix.exe to extract the files
  • This will create a VundoFix folder on your desktop.
  • After the files are extracted, please reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
  • Once in safe mode open the VundoFix folder and doubleclick on KillVundo.bat
  • You will first be presented with a warning and a list of forums to seek help at.
    it should look like this

    VundoFix V2.1 by Atri
    By pressing enter you agree that you are using this at your own risk
    Please seek assistance at one of the following forums:
    http://www.atribune.org/forums
    http://www.247fixes.com/forums
    http://www.geekstogo.com/forum
    http://forums.net-integration.net

  • At this point press enter one time.
  • Next you will see:

    Type in the filepath as instructed by the forum staff
    Then Press Enter, Then F6, Then Enter Again to continue with the fix.

  • At this point please type the following file path (make sure to enter it exactly as below!):
    • C:\WINDOWS\system32\mllmm.dll
  • Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
  • Next you will see:

    Please type in the second filepath as instructed by the forum staff
    Then Press Enter, Then F6, Then Enter Again to continue with the fix.

  • At this point please type the following file path (make sure to enter it exactly as below!):C:\WINDOWS\system32\mmllm.*
  • Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
  • The fix will run then HijackThis will open.
  • In HijackThis, please place a check next to the following items and click FIX CHECKED:
    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

    O2 - BHO: MSEvents Object - {6DD0BC06-4719-4BA3-BEBC-FBAE6A448152} - C:\WINDOWS\system32\mllmm.dll

    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

    O20 - Winlogon Notify: mllmm - C:\WINDOWS\system32\mllmm.dll
  • After you have fixed these items, close Hijackthis and Press any key to Force a reboot of your computer.
  • Pressing any key will cause a "Blue Screen of Death" this is normal, do not worry!
  • Once your machine reboots please continue with the instructions below.
Copy a new HijackThis log and the vundofix.txt file from the vundofix folder into this topic.

After the reboot, find and delete:

C:\WINDOWS\System32\geeda.dll

It will be "hidden".
Be sure to show hidden files when looking for this file.
Something unexepcted happened: At the instructions "The fix will run then HijackThis will open" the fix ran, but the HijackThis did not open. The VundoFix window remained open. I closed VundoFix and did not get the desktop back so I restarted and again restarted to return to normal mode, where I am now. Here is the VundoFix text file. What should I do next? Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03 Copyright© 2002-2003 [removed] Suspending PID 140 'smss.exe' Threads [144][148][152] Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03 Copyright© 2002-2003 [removed] Killing PID 744 'explorer.exe' Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03 Copyright© 2002-2003 [removed] Error, Cannot find a process with an image name of rundll32.exe Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03 Copyright© 2002-2003 [removed] Killing PID 212 'winlogon.exe' File Deleted sucessfully. Files Deleted sucessfully.
Logfile of HijackThis v1.99.1
Scan saved at 8:53:51 AM, on 10/8/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\PROGRA~1\MUSICM~1\MUSICM~2\MMDiag.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mim.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Charles Landreth\Desktop\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://us.mcafee.com/apps/mpfplus/en-us/mp…ystempopup=true
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=proxy.rhodes.edu:80
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: MSEvents Object - {6DD0BC06-4719-4BA3-BEBC-FBAE6A448152} - C:\WINDOWS\system32\mllmm.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~2\mimboot.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} (MeadCo ScriptX Advanced) - http://www.stonyfield.com/coupons/scriptX/smsx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m…81/mcinsctl.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX25.cab
O16 - DPF: {9F6D8A59-DD92-499D-944A-38FDB2CE46FF} (Napster download control v2.0) - http://sms.napster.com/client/plugin/npdownload.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac…ta/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: mllmm - C:\WINDOWS\system32\mllmm.dll (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Just a little "housecleaning" is left. :thumbup:

We need to disable your Microsoft AntiSpyware Real-time Protection as it may interfere with the fixes that we need to make.
  • Open Microsoft AntiSpyware.
  • Click on Options, Settings.
  • In the left pane, click on Real-time Protection.
  • Under Startup Options uncheck Enable the Microsoft AntiSpyware Security Agents on startup (recommended).
  • Under Real-time spyware threat protection uncheck Enable real-time spyware threat protection (recommended).
  • After you uncheck these, click on the Save button and close Microsoft AntiSpyware.
  • Right click on the Microsoft AntiSpyware icon on the taskbar and select Shutdown Microsoft AntiSpyware.
After all of the fixes are complete it is very important that you enable Real-time Protection again.

CLOSE ALL WINDOWS (even this one) AND PROGRAMS!!!!

Run Hijack This!
Click "Do a systen scan only".
Then "check" the box to the left of these item(s):

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

O2 - BHO: MSEvents Object - {6DD0BC06-4719-4BA3-BEBC-FBAE6A448152} - C:\WINDOWS\system32\mllmm.dll (file missing)

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

O20 - Winlogon Notify: mllmm - C:\WINDOWS\system32\mllmm.dll (file missing)

Then click "Fix checked" and close Hijack This!.

Reboot and "copy/paste" a new log file into this thread.

If I see anything, I'll post again, otherwise you're "good to go"

GOD bless you!!!

M68 :)

Items you may wish to consider to harden your defenses against future infections:

Read "How did I get infected in the first place?"

Download/install IE-Spyad

IE-Spyad puts over 4000 known malicious web sites into IE's "restricted zone" to help prevent you from getting infected.

Check your browser settings at Qualsys.com

A series of "tests" (and suggested fixes) to help tweak IE's settings to help prevent infections when surfing the web.

Follow safe Internet practices:

1. Keep your virus definitions up to date, and scan your system regularly.

2. Don't open email, or download attachments from unrecognized email addresses.

3. Be careful when downloading email attachments, EVEN FROM PEOPLE YOU KNOW! Many virii, worms, and trojans infect a persons system then immeadiately spread themselves to the people in the infected persons addressbook via email attachments.

4. Be careful downloading files from the Internet. Scan all downloaded files with a reliable UP-TO-DATE antivirus program. Scan "zip" files BEFORE unzipping, and scan all unzipped files BEFORE USING THEM.

5. Keep your Windows and IE current with all the latest patches and updates.

Thank you for your help with this problem. A new HJT logfile is below. I have another question. Please redirect me to a new forum if you think this is a new topic and not related to this issue. At home I log on to my employer's microsoft exchange server via Internet Explorer to check my office email. Beginning today, when I type my username and password and click the login button, the username field and the password field reset to blank instead of taking me to my mail directories. I will check with my employer's IT office on Monday to see if this is an exchange problem. But since you and I have been working on my home computer I wanted to let you know about this and ask if you think it is a "side effect" of our work or the virus I had. Thanks again.

Logfile of HijackThis v1.99.1
Scan saved at 10:18:44 PM, on 10/8/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MUSICM~1\MUSICM~2\MMDiag.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mim.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Charles Landreth\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msnbc.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://us.mcafee.com/apps/mpfplus/en-us/mp…ystempopup=true
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=proxy.rhodes.edu:80
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~2\mimboot.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} (MeadCo ScriptX Advanced) - http://www.stonyfield.com/coupons/scriptX/smsx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m…81/mcinsctl.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX25.cab
O16 - DPF: {9F6D8A59-DD92-499D-944A-38FDB2CE46FF} (Napster download control v2.0) - http://sms.napster.com/client/plugin/npdownload.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac…ta/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
The log looks good. :thumbup: As far as I have heard, this isn't a known side effect of this infection nor "the fix" we applied. If you find that things at work "are normal", and you still cannot login, post again Monday and we'll explore ways to remedy the situation. :)
This topic is now closed.

If you need this topic reopened, please request this by sending an email to us at the following link

(Click for address)
Include your post user name and detail why you need it reopened with a valid link to your post.
Any bad links or emails that are not from the original poster will be deleted without response.
Any emails without the subject "Reopen" will be deleted without being looked at.

If this is not your thread please start a New Topic.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI