31 replies to this topic

[TCY]

I went to a trip and had to use SBC Yahoo dial-up connection or wireless network conncection. After I came home, I cannot connect my laptop to Internet by DSL home network through a Netgear router. Not only that, My other 2 computers cannot connect to Internet through the router. I can connect one computer at a time without the router. But my network is working. All three computers can print to the shared 2 printers through the router without any problem. I did not change router settings. Anyone know how to solve this problem? Is Something there restricts the connection by using the Netgear router? Netgear and SBC customers services could not solve the problems.

Attached Files

•  hijackthis.pdf   21.89KB   1035 downloads

[Crow]

hmm.. well.. go to control panel, and internet options.. and under the connections tab, first make sure you dont have any unwanted connections listed, if so delete them. Second, and still under the connections tab, click the "LAN settings" button and make sure the box is checked to "Automatically detect". Then click apply..then ok..


Next, in control panel click to "add/remove programs" and go down through them and uninstall any internet connecting software from any unwanted ISP (such as SBC/Yahoo.. which I assume is not your regular provider?)

Now reboot and when you get back to desktop open Internet explorer and type this address into your URL search bar. http://192.168.0.1 and press go.. if you get window asking your for your name and password from your ISP then enter them and press "connect"... if not post back here

[TCY]

I went to a trip and had to use SBC Yahoo dial-up connection or wireless network conncection.  After I came home, I cannot connect my laptop to Internet by DSL home network through a Netgear router. Not only that, My other 2 computers cannot connect to Internet through the router. I can connect one computer at a time without the router. But my network is working. All three computers can print to the shared 2 printers through the router without any problem. I did not change router settings. Anyone know how to solve this problem? Is Something there restricts the connection by using the Netgear router? Netgear and SBC customers services could not solve the problems.

[TCY]

 TCY0823.pdf   4.69KB   646 downloads  TCY0823.pdf   4.69KB   646 downloadsThank you Crow. Your are very knowledgeble and very kind taking your time to help people. I did follow your detailed instructions. It is almost there. I would appreciate it if you would take a look the attachement and help me finish it.

Attached Files

•  TCY0823.pdf   4.69KB   548 downloads

[Crow]

Ok.. heres what you need to do. I have SBC DSl as well.

First.. uninstall/delete/get rid of everything and anything Yahoo/SBCglobal. I mean all of it. It does absolutly nothing but take up your resources and send information to yahoo/SBC on your surfing habbits. Once gone, reboot, double check and make sure there isnt anything left (say if you have 4 items to uninstall.. it may ask you to reboot after each one and if it does then just be patient and do so)...

ok now that all the carp** is gone, look on the bottom of your modem. It should say "for advanced modem configuration go to [url="http://192.168.0.1""]http://192.168.0.1"[/url] ... If your netgear router comes up when you enter that addy into the url search bar.. then thats a problem.. or a conflict I should say. You should get this page here when you go to 192.168.0.1... So.. check and see which configuration page your getting and post back here,

[TCY]

Hi, Crow I have done a lot of things. Nothing seems to work. Please see the attachment for information. I came to library and use my laptop connecting through library's wireless network to communicate with you. I don't know when you will reply to me. I will come to library to check my email often. TCY

Attached Files

•  TCY0824.pdf   8.7KB   645 downloads

[Crow]

ok.. dont worry, well get'r done (so to speak). I need you to download and run Hijack this here and scan but do not fix anything yet. Save the scan to a log and post it here.


I appologize for my timming, I've been a little busy but now that I am aware of your situation I will be watching for your post. As far as ISP software goes, you dont need it. However, you do need the raspppoe driver that comes packaged in that IF XP does not have it. Its looking to me like someone may possibly be stealing service through your connection (hence why I asked for the hijack this log). After you post that.. go back and try connecting straight up to your net connection and see if it will allow you to connect (in other words just plug the cat5 in from your modem to your comp.. bypassing router and network).. also.. did you click the links above in my post to see what page you should be getting at http://192.168.0.1 and/or flip your modem over and look at what addy it tells you go to for advanced config?

Edited by Crow, 24 August 2005 - 02:40 PM.

[TCY]

After I came home from library, I connected computer to Network and abled to open 192.168.0.1 page. But still could not connect to Internet even I clicked Connect in WAN Status. I saw WAN Status pulled every 5 seconds. Then I changed something in TCP/IP and router (sorry for not remembered what I did). and clicked Connect in WAN Status agian, it started timing. I was able to connect to Internet. Sorry for doing something without following your instruction. This will complicate more. I am far away from library. I did try Restart this computer and abled to connect to Internet and both LAN and wireless are connected. Then I turned off the computer, waited for a while, and booted it again. I could not connect to Internet. I opened 192.168.0.1, clicked WAN Status, it pulled every 5 seconds, but the time stayed at 0:0:0. I clicked Connect and the time starts, and I am able to connect to Internet. Enclosed are the HijackThis log and the available router's Advanced settings. I was able to open 192.168.0.1 withing your text this time because this computer is connected. While I was typing this content, the timer stoped and stoped connection. I had to clicked the Connect to start the timer.

Attached Files

•  TCY_HijackThis.pdf   21.14KB   650 downloads
•  TCY_RouterAdvanced.pdf   2.81KB   507 downloads

[Crow]

hijackthis.log
Logfile of HijackThis v1.99.1
Scan saved at 6:48:51 PM, on 8/24/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\TpKmpSVC.exe
C:\WINDOWS\system32\WFXSVC.EXE
C:\Program Files\WinFax\WFXMOD32.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\PROGRA~1\WinFax\WFXSWTCH.exe
C:\WINDOWS\system32\wfxsnt40.exe
C:\program files\support.com\bin\tgcmd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\WINDOWS\msagent\AgentSvr.exe
C:\DOCUME~1\Ellen\LOCALS~1\Temp\Temporary Directory 1 for
hijackthis[1].zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://rd.yahoo.com/...om/search/ie.ht
ml
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
http://rd.yahoo.com/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://finance.yahoo.com/?u
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://rd.yahoo.com/...hoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://rd.yahoo.com/...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
Page 1
hijackthis.log
http://rd.yahoo.com/...om/search/ie.ht
ml
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://rd.yahoo.com/...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://rd.yahoo.com/...hoo.sbc.com/dsl
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =
http://rd.yahoo.com/...//www.yahoo.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program
Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} -
C:\WINDOWS\system32\dla\tfswshx.dll
O4 - HKLM\..\Run: [S3TRAY2] S3Tray2.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe
irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32
C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [QCWLICON] C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe
-helper
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
Panel\atiptaxx.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [WFXSwtch] C:\PROGRA~1\WinFax\WFXSWTCH.exe
O4 - HKLM\..\Run: [WinFaxAppPortStarter] wfxsnt40.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update
Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [tgcmdprovidersbc] "c:\program files\support.com\bin\tgcmd.exe"
/server /startmonitor /deaf /nosystray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe
O4 - HKCU\..\Run: [Spyware Begone] C:\3Del\freescan.exe -FastScan
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Connection Manager.lnk = C:\Program Files\SBC\Connection
Manager\CManager.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat
7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program
Files\Quicken\bagent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program
Files\Yahoo!\Messenger\yhexbmes.dll (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger -
{4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program
Files\Yahoo!\Messenger\yhexbmes.dll (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
Page 2
hijackthis.log
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {16FD824B-8E7B-11D2-9855-00802962956C} (Specfile Control) -
http://mfr.mlxchange...ol/Specfile.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage
Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {284DAE3C-A691-11D3-AD58-00E0B8107A24} (SISCtrl Class) -
http://mfr.mlxchange...ontrol/SISC.cab
O16 - DPF: {4989312D-58CF-11D5-A7D7-00E02911103E} (Interealty MultiSelect) -
http://mfr.mlxchange...ectComboBox.cab
O16 - DPF: {544EB377-350A-4295-9BEB-EAB8392E09C6} (MSN Money Charting) -
http://fdl.msn.com/p...13/invinstl.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {6FD482A3-7B57-438B-B040-52CAA30147EE} (MLXchange Client Utils) -
http://mfr.mlxchange...ClientUtils.cab
O16 - DPF: {78523E50-56EB-11D3-B739-CAA1986A452F} (LiteGridCtl Class) -
http://mfr.mlxchange...ol/LiteGrid.cab
O16 - DPF: {83AB6E4D-CDD7-11D3-B5E7-00104B9AFF6E} (GeacRevw Control) -
http://mfr.mlxchange...ol/IRCSharc.cab
O16 - DPF: {B198A72B-B4C3-42B5-B8DA-B364E76429AA} (Cerebus Class) -
http://mfr.mlxchange...trol/WebDog.cab
O16 - DPF: {F060A272-A18A-11D3-B75B-00E0B81077E8} (DropList Class) -
http://mfr.mlxchange...CustomCtrls.cab
O18 - Protocol: x-atng - {7E8717B0-D862-11D5-8C9E-00010304F989} - C:\Program
Files\Fidelity Investments\Fidelity Active Trader\System\atngprot.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner -
C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: QCONSVC - Unknown owner - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner -
C:\WINDOWS\system32\TpKmpSVC.exe
O23 - Service: WinFax PRO (wfxsvc) - Symantec Corporation -
C:\WINDOWS\system32\WFXSVC.EXE



Sorry I am not at computer right now.. just wanted to post this in case someone else is following this post and can reply... will be back asap

Edited by Crow, 24 August 2005 - 07:13 PM.

[TCY]

--For someone who has not read the previous discussions-- I don't understand why I have to click Connect within router's WAN Status to connect the laptop even the LAN and Wireless Networks are connected. WAN disconnects itself quite often without my actions. I have to leave this laptop runs all the time, otherwise the other two computers cannot be online. The laptop's screen saver will disconnect the connection too. If the laptop disconnects, the other two cannot get on. Before the problems, each computer could connect to Internet by itself by enabling LAN. Not now.

[Crow]

Ok .. finally..


sorry I got busy. Open hijack this again and scan. Have it fix this entry
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
http://software-dl.r...ip/RdxIE601.cab

[TCY]

Hi, My computer knowledge is very little. I don't quite understand your instructions and could not connect to the site within your text. The WAN connection disconnects automatically any time it wants to. I have to click WAN status and then key in my password and click on Connect each it disconnects and hope it won't disconnect right away. Sometimes I have to restart Network, otherwise 192.168.0.1 will not open.

[Crow]

Ok sorry about that.. I should have been more detailed there. Open up HiJack This, the app I had you download previously to run the scan you posted, And with all browser type windows closed (any Internet Explorer type window) place a check by this 016 entry

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
http://software-dl.r...ip/RdxIE601.cab


and then click to "Fix" it.



Your WAN disconnecting sounds like a DHCP issue. DHCP masks your IP address (changes it every so often) and when it renews it, that would cause the disconnection.

[Crow]

Do you use MSN or IRC..? (or any other instant message app)

[TCY]

Below are the WAN statue. Do you know how can I fix it?
Router Status

System Name FM114P
Firmware Version Version 1.3 Release 05

WAN Port
IP Address xxxxxxxxxx
DHCP PPPoE

LAN Port
IP Address 192.168.0.1
DHCP ON




didnt figure you would want your ip addy shown

Edited by Crow, 27 August 2005 - 04:27 PM.