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Anomalous program behavior

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Post #1
Several problems I can't explain:
MS Access database switchboards that worked, stop working, get error message.
Click on one program's icon, a different program pops up (affected program's
properties okay)
Windows Installer starts running unexpectedly
Local network not working for one computer (large range of attempted solutions
haven't worked)
Several attempts to re-install SP2 have failed mid-install; SP 2 previously installed
with no problems)
Hope this logfile may show some reasons. - Thanks, Justine
———————————————————————–
Logfile of HijackThis v1.99.1
Scan saved at 2:09:27 PM, on 8/10/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Google\deskbar-0.5.95.0\ggviewer.exe
C:\PROGRA~1\WINDOW~4\WScheduler.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\ClipMate6\ClipMate.exe
C:\Program Files\Logitech\iTouch\kbdtray.exe
C:\Program Files\Capture Express\CAPEXP.EXE
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\ZMover\ZMover.exe
C:\Program Files\CapsUnlock\CapsUnlock.exe
C:\Program Files\Karen's Stuff\Karen's Countdown Timer II\PTCount2.exe
C:\Program Files\Karen's Stuff\Karen's Replicator\PTReplicator.exe
C:\Program Files\shortkey\SHORTKEY.EXE
C:\Program Files\shortkey\thehint.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\EPSON\ESM2\eEBSVC.exe
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\wanmpsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\dllhost.exe
C:\EUDORA\Eudora.exe
C:\Program Files\PowerDesk\PDExplo.exe
C:\Program Files\Mozilla Firefox1.06\firefox.exe
C:\Program Files\Hijack This\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4 D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\ AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll
O2 - BHO: Powermarks - {6172E460-FAE3-11D2-B494-004005A47AAA} - C:\PROGRA~1\POWERM~1.5\iec.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O3 - Toolbar: Powermarks - {E166B4A2-83E7-11D3-B4FD-004005A47AAA} - C:\PROGRA~1\POWERM~1.5\iec.dll
O3 - Toolbar: (no name) - {4D46ED77-1429-4CF6-8F63-C84B5D710BAF} - (no file)
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: &Netcraft Toolbar - {D554D8FC-B36D-4BB4-93DB-4A3394D505E3} - C:\Program Files\Netcraft Toolbar\nctb.dll
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [SBAutoUpdate] "C:\Program Files\SpywareBlaster\sbautoupdate.exe"
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [Acronis True Image Monitor] "C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
O4 - HKLM\..\Run: [WScheduler] C:\PROGRA~1\WINDOW~4\WScheduler.exe /LOGON
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKCU\..\Run: [ClipMate6] C:\Program Files\ClipMate6\ClipMate.exe
O4 - HKCU\..\Run: [TClockEx] C:\Program Files\TClockEx\TCLOCKEX.EXE
O4 - Startup: CapsUnlock.lnk = ?
O4 - Startup: iTouch.lnk = ?
O4 - Startup: Karen's Countdown Timer II.lnk = ?
O4 - Startup: Shortcut to PTReplicator.lnk = ?
O4 - Startup: ShortKeys Lite.lnk = ?
O4 - Global Startup: Capture Express 2000.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\MS Access\Office\OSA9.EXE
O4 - Global Startup: ZMover.lnk = C:\Program Files\ZMover\ZMover.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Copy Location - C:\WINDOWS\WEB\graburl.htm
O8 - Extra context menu item: &Highlight - C:\WINDOWS\WEB\highlight.htm
O8 - Extra context menu item: &Links List - C:\WINDOWS\WEB\urllist.htm
O8 - Extra context menu item: &WordWeb… - res://C:\WINDOWS\wweb32.dll/lookup.html
O8 - Extra context menu item: Add to Ad Hunter - C:\Program Files\MYIE2\config/blacklist.htm
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: I&mages List - C:\WINDOWS\Web\imglist.htm
O8 - Extra context menu item: Open Frame in &New Window - C:\WINDOWS\WEB\frm2new.htm
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Zoom &In - C:\WINDOWS\WEB\zoomin.htm
O8 - Extra context menu item: Zoom O&ut - C:\WINDOWS\WEB\zoomout.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: ComcastHSI - {22598ABE-4213-404F-B4F9-4A8644849DFF} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Support - {94ABCA89-645C-4BA2-A052-266F25C40127} - http://www.comcastsupport.com (file missing) (HKCU)
O9 - Extra button: Help - {EB928C69-BE03-4E34-B1DE-CF6759EF7DD1} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O15 - Trusted Zone: *.windowsupdate.com
O16 - DPF: ppctlcab - http://ppupdates.ca.com/downloads/scanner/ppctlcab.cab
O16 - DPF: WebControlDeploy - https://grouper.com/v1/Resolver.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage) - http://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca.com/downloads/scanner/axscanner.cab
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/OAS/ActiveX/winrep.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1121807933140
O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotion…ctor/WebSWK.cab
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/promotion…ctor/WebAAS.cab
O16 - DPF: {CAFEEFAC-0014-0000-0003-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0_03) -
O16 - DPF: {FBBF1F0A-0D2E-4711-AB98-AB2F76520899} -
O18 - Protocol: aim - {3050F406-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\System32\mshtml.dll
O18 - Protocol: shell - {3050F406-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\System32\mshtml.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG6 Service (AvgServ) - Unknown owner - C:\PROGRA~1\AVG6\avgserv.exe (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\EPSON\ESM2\eEBSVC.exe
O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks NA, Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
O23 - Service: Fix-It Task Manager - Ontrack Data International - C:\PROGRA~1\Ontrack\Fix-It\mxtask.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PsShutdown (PsShutdownSvc) - Unknown owner - C:\WINDOWS\System32\PSSDNSVC.EXE
O23 - Service: Sandra Data Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware Sandra Lite 2005\RpcDataSrv.exe
O23 - Service: Sandra Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware Sandra Lite 2005\RpcSandraSrv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
Post #2
Hello and welcome to the forums. Sorry for the delay in responding, but we have been pretty busy here lately. Since your log might have changed since your last posting, I would like to see a new log. If you could please post a new log, I will be glad to review it.
Post #4
Sorry - reply got away from me before finished. Current status: Relevant info about Access turned up in the MS KB, and, after some struggle following directions, problem went away. It involved the Installer, and this resolution managed also to stop the Installer from popping up. A parallel reinstall of Windows solved the network problem (more or less), and, after several emails to and from Microsoft, the reinstall of SP2 was finally accomplished (for no obvious reason I could see) . - The remaining problem - the wrong program loading when an icon was clicked - also went away, for absolutely no obvious reason (perhaps resolved by the parallel install). - So the only remaining problem is that the network is flightier than I'd like - sometimes the machines see each other, sometimes they don't , even when the wireless network is labeled "operational". - But this seems unlikely to be a malware problem, given that the system is otherwise quite settled down. - Many thanks, in any case, for your kind response. - Justine
Post #5
Glad you got it figured out. Since this issue appears resolved … this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
an email with the address of the thread. This applies only to the original topic starter. Any emails without the subject "Reopen" will be deleted without being looked at.

Everyone else please begin a New Topic.
Post #6
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

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