O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - file://C:\TempEI4\EI40_\msxml4.cab
Close ALL windows and browsers except HijackThis and click "Fix checked"
Restart in Safe Mode:
Restart your computer.
Press F8 after the Power-On Self Test (POST) is done. If the Windows Advanced Options Menu does not appear, try restarting and then pressing F8 several times after the POST screen.
Choose the Safe Mode option from the Windows Advanced Options Menu then press Enter.
Open C:\Windows\Prefetch\ Delete ALL files in this folder.
Do this also if these Temp Folders are part of your OS.
Also in safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.
Next navigate to the C:\Documents and Settings\(EVERY LISTED PROFILE USER)\Local Settings\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.
Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.
Empty the Recycle Bin
Reboot and "copy/paste" a new HijackThis log file into this thread.
Also please describe how your computer behaves at the moment.
LDTate:
A couple of things:
I could not find the folder "Prefetch" in Windows; and when I went to "start, run, C:\Windows\Prefetch\" I got a message that the folder was either missing or moved.
I did all the rest of the items you told me to do and I am posting the new hijack this logfile below. Interestingly, after I rebooted following the safe mode stuff, I ran CCleaner first thing. It found a bunch of stuff, including some that said "temp"…. I cleaned it all out. Maybe that's nothing, but I just thought I would tell you.
The computer seems to be running fine, except that I keep getting these pop-in messages that say "urgent message, some files are corrupted, please download [regfix]. Each time it pops up, there is a different thing that it says I should download. It only happens when I am on-line; and appears to me to be a scam, because it isn't the warning that you get from your "system" when Windows 2000 finds something wrong. If you can determine the program that is causing this I would appreciate it.
Before I post the hijack this log for you, I copied and pasted a few lines from the log so that I could ask you about them. Could you tell me if they are really needed? I always hate to have things running/installed that I don't use or need. Here they are:
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx I don't know what this is - do I need it?
O4 - Global Startup: InterVideo Scheduler server.lnk = C:\Program Files\InterVideo\WinDVD4PR\SchSvr.exe I'm not sure about this either; "intervideo" is something that came either with the new monitor or the new processor, so I don't know anything about it yet.
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe Again, I don't know if I need this running
O4 - Global Startup: Wireless PCI Card Configuration Utility.lnk = C:\Program Files\Linksys\WMP11 Config Utility\WMP11Cfg.exe I know what this is, but I no longer have another computer networked to me. The card was left in for the future, do I need this at start-up?
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll Do I need this plug-in for anything? Don't know if it got downloaded when I wasn't looking!
O20 - Winlogon Notify: igfxcui - C:\WINNT\SYSTEM32\igfxsrvc.dll What's this?
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperLite\DKService.exe "Diskeeper Lite came when I got the new processor installed. It appears as if it is a program that I will have to pay for if I want to keep it. Is is a necessary thing - is it the same program as the "system" disk cleaner and defrag?
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe Again, do I need this on?
Okay, now here is the whole hijack this log:
Logfile of HijackThis v1.99.1
Scan saved at 9:26:45 AM, on 9/29/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v5.00 SP4 (5.00.2920.0000)
Sorry LD, I didn't mean to put that whole section in blue. I only wanted to put my comments in blue so it would be easier for you to tell my comments from the hijackthis file. I just did it wrong.
To remove the ability for anyone in the world to pop up messages on your computer, you can disable the Messenger service. Its easy to reverse at a later time if you wish to do so.
Windows 2000
1.Click Start-> Settings-> Control Panel-> Administrative Tools->Services
2.Scroll down and highlight "Messenger"
3.Right-click the highlighted line and choose Properties.
4.Click the STOP button.
5.Select Disable or Manual in the Startup Type scroll bar
6.Click OK
The files you listed are all OK and not hurting anything. I'd leave them.
Okay then. LDTate - Thank you for all of your help. I guess we're done here; I'm gonna miss talking to you! Definitely will keep Coyote Forums on my favorites list though, you guys are the best.
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.
Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.
You're more then welcome.
Glad we were able to help
Peace be with you