Hi, I'm new to TomCoyote and hope that you can help me. I run Windows 98 (I know it's old) and Comcast cable is my service provider. We have NetGear for the firewall and run Norton 2005.
My pc was running so slow when trying to open most any Internet page that I took it to a guy, Steve, that had repaired it before. He indicated that it would be best to just wipe it clean and pretty much start over.
When I got it back (2 weeks and $150. later ) I still couldn't even get my home page to open. I contacted Steve and he made an appointment to come to my house the next week. Steve came and lord knows what he did but he indicated that everything was fixed and for only $85! He was right in that the Internet came up but it was still as slow as it was when I packed it up and took it to him. Of course Steve was already gone when I realized how slow it was.
We ran the Gateway System Restoration CD and started loading the M/S software applications back on, Word, Office Tools, etc. When I checked to see if the restoration cd helped it was still slow. Then we loaded the Verto graphics card. When I checked the Internet then it was much faster. Maybe not restored to the speed that it was a month ago but still faster than it had been.
After a couple of days I ran the Disk Clean-UP, Scan Disk and the Defrag. After those ran, I am now right back to a crawl.
Please, before I pull out all my hair and go buy a new computer, please can someone help?? I thank you in advance.
Dobegirl
Hi, here is my log. Please let me know what to do next! Again, Thanks in advance.
My Internet speed has not improved.
Dobegirl
Logfile of HijackThis v1.99.1
Scan saved at 3:11:31 PM, on 7/15/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Thank you so much for responding. I did everything you said except the first line you said to select (04 HKLM RunServices KB891711….) wasn't there. I selected the rest and did the fix checked.
I checked the speed and it hasn't improved. Before we took the computer to Steve to fix it I remember that Windows said there was a patch for Internet Explorer and I downloaded that patch. I think it was after downloading that patch that it started getting slower and slower. Then it finally got so slow it timed out and said it couldn't find the server.
Anyway, here's my new log. Again, thank you in advance.
Dobegirl
Logfile of HijackThis v1.99.1
Scan saved at 3:19:34 PM, on 7/17/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Well you'd think I'd be able to follow simple instructions! I downloaded the ccleaner. It took forever (about 15 min.) to download. I made all the selections in your post however, I neglected to de-select cookies under Internet Explorer. I hope that's not bad.
I checked a few pages and even had a friend check some pages. I thought it seemed faster then it would get to a page and would time out again.
Also, if you do a search and click on a site, the address bar shows the site and it shows Done right above the Start button but the whole middle screen is all white?? If you select Refresh it may do the same or time out.
I just don't know why this is so screwed up. Running thru Comcast cable this used to be so fast. You could be on a page and click Next and there it was. Now you click and the little blue bar goes 1/8 of an inch at a time.
I appreciate all your help and will await your instructions. I ran a log just in case. Really, thank you so much.
Dobegirl
Logfile of HijackThis v1.99.1
Scan saved at 7:29:09 PM, on 7/17/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
I'm downloading it now and will check in the morning to see if Firefox helps speed things up any. I'll leave a post to let you know.
Do you think that NetGear could have anything to do with the problems I've been having?
Thank you so much.
Dobegirl
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.
Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.
