Spyware / Malware / Virus Removal

[Resolved] Small nonprofit's only computer has slowed to a c

38 min read

Looking for the outcome? Ask AI

Maryanna_C Topic Starter

Post #1March 15, 2009, 8:34 PM UTC

I posted this on Friday, but have had no replies, so I'm trying again, with some additional information. I run a small nonprofit, and this is the company's only computer. Because of how slow it now responds, work has become impossible to do in a timely fashion. HELP!!

In the last couple of days, my computer has slowed to an absolute crawl. I was out of town last weekend and used a hotel wireless connection. I was running at normal/slightly sluggish speed on Monday , but on Wednesday I noticed a marked decline in speed. I have run each of my virus/spyware programs: first AdAware, then Spybot, Norton. and finally a program that I downloaded at the Microsoft website. After running the Microsoft program, I had a report that the worm Bagel had been found and removed/repaired. Still, Internet pages continue to load horribly slowly, they seem to be loaded, and then the cursor goes back into hourglass mode and I have to wait again – this will happen 2 or 3 times for each page that is loading, even when I hit the "back" button to view a page I've already opened. All other programs also run exceedingly slowly, even when I have only one program open. I have run hijack this and generated the below logfile. Thanks! (I have turned off my computer and turned it back on a number of times. )

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:13:29 PM, on 3/15/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Maxtor\Utils\SyncServices.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: goodsearch - {4E7BD74F-2B8D-469E-95BA-ED6DB186BE32} - C:\PROGRA~1\GOODSE~1\GOODSE~1.DLL
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.8.0\ViewBarBHO.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: goodsearch - {4E7BD74F-2B8D-469E-95BA-ED6DB186BE32} - C:\PROGRA~1\GOODSE~1\GOODSE~1.DLL
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.8.0\IEViewBar.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {55455FEF-2F2E-46FD-B919-A305DD756A19} (mrsupport.SupportTool) - http://help.missionresearch.com/supporttool/mrsupport.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1219954302843
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: MaxBackServiceInt - Unknown owner - C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: MaxSyncService (NTService1) - - C:\Program Files\Maxtor\Utils\SyncServices.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

–
End of file - 10262 bytes

oldman960

Post #2March 15, 2009, 10:33 PM UTC

Hi Maryanna_C, welcome to the forum.

To make cleaning this machine easier

Please do not uninstall/install any programs unless asked to
It is more difficult when files/programs are appearing in/disappearing from the logs.
Please do not run any scans other than those requested
Please follow all instructions in the order posted
All logs/reports, etc.. must be posted in Notepad. Please ensure that word wrap is unchecked. In notepad click format, uncheck word wrap if it is checked.
Do not attach any logs/reports, etc.. unless specifically requested to do so.
If you have problems with or do not understand the instructions, Please ask before continuing.
Please stay with this thread until given the All Clear. A absence of symptoms does not mean a clean machine.

Please download ATF Cleaner by Atribune.

Double-click ATF-Cleaner.exe to run the program.

Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

Click Opera at the top and choose: Select All
Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

Note your computer may boot a little slower the first couple of times.

Next

Download and save to your desktop Malwarebytes Anti-Malware

Double Click mbam-setup.exe to install the application.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Please post back with

the MBAM log
a new HJT log

Thanks

Maryanna_C

Post #3March 16, 2009, 6:41 AM UTC last edited March 16, 2009, 6:44 AM UTC

oldman960 – thanks! I have done as you requested.

Here is the MBAM log:

Malwarebytes' Anti-Malware 1.34
Database version: 1853
Windows 5.1.2600 Service Pack 3

3/16/2009 1:11:15 AM
mbam-log-2009-03-16 (01-11-15).txt

Scan type: Quick Scan
Objects scanned: 75645
Time elapsed: 31 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 9
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18eab-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9ff05104-b030-46fc-94b8-81276e4e27df} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Here is the new HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:14:36 AM, on 3/16/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Maxtor\Utils\SyncServices.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: goodsearch - {4E7BD74F-2B8D-469E-95BA-ED6DB186BE32} - C:\PROGRA~1\GOODSE~1\GOODSE~1.DLL
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.8.0\ViewBarBHO.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: goodsearch - {4E7BD74F-2B8D-469E-95BA-ED6DB186BE32} - C:\PROGRA~1\GOODSE~1\GOODSE~1.DLL
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.8.0\IEViewBar.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {55455FEF-2F2E-46FD-B919-A305DD756A19} (mrsupport.SupportTool) - http://help.missionresearch.com/supporttool/mrsupport.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1219954302843
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: MaxBackServiceInt - Unknown owner - C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: MaxSyncService (NTService1) - - C:\Program Files\Maxtor\Utils\SyncServices.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

–
End of file - 10478 bytes

Thanks!!

oldman960

Post #4March 16, 2009, 7:16 AM UTC

Hi Maryanna_C,

Not a lot removed there. Any improvement?

I see that Viewpoint is installed. Viewpoint, Viewpoint Manager, Viewpoint Media Player are Viewpoint components which are installed as a side effect of installing other software, most notably AOL and AOL Instant Messenger (AIM). Viewpoint Manager is responsible for managing and updating Viewpoint Media Player’s components. You can disable this using the Viewpoint Manager Control Panel found in the Windows Control Panel menu. By selecting Disable auto-updating for the Viewpoint Manager – the player will no longer attempt to check for updates. Anything that is installed without your consent is suspect. Read what Viewpoint says and make your own decision.

To provide a satisfying consumer experience and to operate effectively, the Viewpoint Media Player periodically sends information to servers at Viewpoint. Each installation of the Viewpoint Media Player is identifiable to Viewpoint via a Customer Unique Identifier (CUID), an alphanumeric identifier embedded in the Viewpoint Media Player. The Viewpoint Media Player randomly generates the CUID during installation and uses it to indicate a unique installation of the product. A CUID is never connected to a user's name, email address, or other personal contact information. CUIDs are used for the sole purpose of filtering redundant information. Each of these information exchanges occurs anonymously.

Viewpoint Manager is considered as foistware instead of malware since it is often installed without user's approval but doesn't spy or do anything "bad". This may change, read Viewpoint to Plunge Into Adware
It is STRONGLY recommended that you remove the Viewpoint products; however, decide for yourself. To uninstall the Viewpoint components (Viewpoint, Viewpoint Manager, Viewpoint Media Player):

Click Start, then Settings, then click Control Panel.
In Control Panel, double-click Add or Remove Programs.
In Add or Remove Programs, Remove the Viewpoint component
Do the same for each Viewpoint component.

And

Please download DDS and save it to your desktop.

Disable any script blocking protection
Double click dds.scr to run the tool.
When done, DDS.txt will open.
Click Yes at the next prompt for Optional Scan.
Save both reports to your desktop.

—————————————————

Please include the contents of the following in your next reply:

DDS.txt

Please attach the second file; Attach.txt. To attach a file, do the following:

Under the reply panel is the Attachments Panel
Browse for the attachment file you want to upload, then click the green Upload button
Once it has uploaded, click the Manage Current Attachments drop down box
Click on [external image: Posted Image] to insert the attachment into your post

Please post both DDS logs in your next reply. No need for a HJT log this time.

Thanks

Maryanna_C

Post #5March 16, 2009, 3:18 PM UTC

Oldman960 – Thanks for the reply. Don't know if it is my imagination or not, but everything seems even slower this morning – and I didn't think that was possible. For example, it took nearly 6 minutes from the time I clicked the START button, until the Add/Remove Programs list had been "populated," and 15 minutes to uninstall Viewpoint and the Viewpoint toolbar.

I downloaded and ran DDS. Both you and the program instructed me to "disable any script blocking protection." I don't know that I have any script blocking protection – at least I'm not aware of any. I'm including the DDS.txt, below, but is there something I should have looked for in the way of script blocking protection before I ran DSS?

Here is the DDS.txt:

DDS (Ver_09-03-16.01) - NTFSx86
Run by [removed] at 9:44:32.96 on Mon 03/16/2009
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.503.155 [GMT -5:00]

AV: *On-access scanning disabled* (Updated)
AV: Norton 360 *On-access scanning enabled* (Updated)
FW: *disabled*
FW: Norton 360 *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Documents and Settings\Maryanna\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-inc&channel=us
mDefault_Search_URL = hxxp://www.google.com/ie
mStart Page = hxxp://www.dell.com
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: goodsearch: {4e7bd74f-2b8d-469e-95ba-ed6db186be32} - c:\progra~1\goodse~1\GOODSE~1.DLL
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: goodsearch: {4e7bd74f-2b8d-469e-95ba-ed6db186be32} - c:\progra~1\goodse~1\GOODSE~1.DLL
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hotsyn~1.lnk - c:\palm\HOTSYNC.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodaks~1.lnk - c:\program files\kodak\kodak software updater\7288971\program\Kodak Software Updater.exe
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: musicmatch.com\online
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://go.microsoft.com/fwlink/?linkid=58813
DPF: {55455FEF-2F2E-46FD-B919-A305DD756A19} - hxxp://help.missionresearch.com/supporttool/mrsupport.CAB
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1219954302843
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
LSA: Notification Packages = scecli scecli

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\maryanna\applic~1\mozilla\firefox\profiles\xsz00991.default\
FF - prefs.js: browser.search.selectedEngine - GoodSearch
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - component: c:\program files\mozilla firefox\components\coFFPlgn.dll
FF - plugin: c:\documents and settings\maryanna\application data\mozilla\plugins\npPxPlay.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-3-11 64160]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-2-26 101936]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090316.002\NAVENG.SYS [2009-3-16 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090316.002\NAVEX15.SYS [2009-3-16 876144]
R3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2008-7-2 1245064]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-1-18 951632]

=============== Created Last 30 ================

2009-03-16 00:33

–d—– c:\docume~1\maryanna\applic~1\Malwarebytes
2009-03-16 00:33 15,504 a——- c:\windows\system32\drivers\mbam.sys
2009-03-16 00:33 38,496 a——- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-16 00:33 –d—– c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-16 00:33 –d—– c:\program files\Malwarebytes' Anti-Malware
2009-03-12 15:38 –d—– c:\program files\Trend Micro
2009-03-12 09:15 15,688 a——- c:\windows\system32\lsdelete.exe
2009-03-11 23:27 64,160 a——- c:\windows\system32\drivers\Lbd.sys
2009-03-11 23:21 -cd-h— c:\docume~1\alluse~1\applic~1\{83C91755-2546-441D-AC40-9A6B4B860800}
2009-02-28 04:30 54,156 a—h— c:\windows\QTFont.qfn
2009-02-28 04:30 1,409 a——- c:\windows\QTFont.for
2009-02-26 04:34 410,984 a——- c:\windows\system32\deploytk.dll
2009-02-19 13:03 579,464 a——- c:\windows\system32\SymNeti.dll
2009-02-19 13:03 207,240 a——- c:\windows\system32\SymRedir.dll
2009-02-19 12:31 31,280 a——- c:\windows\system32\drivers\SymIM.sys
2009-02-19 12:31 9,844 a——- c:\windows\system32\drivers\SymRedir.cat
2009-02-19 12:31 1,611 a——- c:\windows\system32\drivers\SymRedir.inf
2009-02-19 12:31 41,008 a——- c:\windows\system32\drivers\symndisv.sys
2009-02-19 12:31 184,496 a——- c:\windows\system32\drivers\symtdi.sys
2009-02-19 12:31 96,560 a——- c:\windows\system32\drivers\symfw.sys
2009-02-19 12:31 38,576 a——- c:\windows\system32\drivers\symids.sys
2009-02-19 12:31 37,424 a——- c:\windows\system32\drivers\symndis.sys
2009-02-19 12:31 22,320 a——- c:\windows\system32\drivers\symredrv.sys
2009-02-19 12:31 13,616 a——- c:\windows\system32\drivers\symdns.sys

==================== Find3M ====================

2009-02-09 06:13 1,846,784 a——- c:\windows\system32\win32k.sys
2009-02-09 06:13 1,846,784 ——– c:\windows\system32\dllcache\win32k.sys
2009-01-09 11:33 60,808 a——- c:\windows\system32\S32EVNT1.DLL
2007-10-14 23:23 88 —shr– c:\windows\system32\848F71F2A5.sys
2007-10-14 23:23 3,766 ac-sh— c:\windows\system32\KGyGaAvL.sys

============= FINISH: 9:45:40.17 ===============

I've attached the other file, however, I don't know how to zip it, as the DDS program instructed. My husband pointed me to a free download of a zip program, but I didn't think it was a good idea to download anything besides what you were asking me to download right now. Let me know if this is not the correct format for the attachment, and if it is not, how to correct it.

Thanks!

Attachments:

📎Attach.txt

oldman960

Post #6March 16, 2009, 3:59 PM UTC

Hi Maryanna_C,

You're doing fine. If you would have had any script blockers you would have known as you probably would have had a warning sometime in the past.

I will close your other thread after you reply to this one. Don't be alarmed if you get a notication that your thread has been closed. It will just be for the ither one.

You will need to disable Spybot's Tea Timer function, if it is running, as it may interfere. - this is a two step process.
First step:

Right-click the Spybot Icon in the System Tray (looks like a blue/white calendar with a padlock symbol)
If you have the new version 1.5, Click once on Resident Protection, then Right click the Spybot icon again and make sure Resident Protection is now Unchecked. The Spybot icon in the System tray should now be now colorless.
If you have Version 1.4, Click on Exit Spybot S&D Resident

Second step, For Either Version :

Open Spybot S&D
Click Mode, choose Advanced Mode
Go To the bottom of the Vertical Panel on the Left, Click Tools
then, also in left panel, click Resident shows a red/white shield.
If your firewall raises a question, say OK
In the Resident protection status frame, Uncheck the box labelled Resident "Tea-Timer"(Protection of over-all system settings) active
OK any prompts.
Use File, Exit to terminate Spybot
Reboot your machine fully for the changes to take effect.

Download ERUNT from Here and save it to your desktop.

Double click erunt-setup.exe to install the program
Follow the prompts, and then uncheck Create NTREGOPT desktop icon at the Additional Tasks screen.
Click No when you are prompted about creating an ERUNT entry in the startup folder.
At the next screen, uncheck Show documentation and check Launch ERUNT
If ERUNT doesn't start by itself, launch it from the desktop shortcut.
At the configuration screen, make sure all 3 checkboxes are checked
Click Ok to run the backup process
When prompted, click YES to create a new folder.
Progress bars will show backup status.
A confirmation window will popup when complete. Click OK to close

It is vitally important that combofix is renamed before it is even started to download

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

If you are using Firefox, make sure that your download settings are as follows:
-Tools->Options->Main tab
-Set to "Always ask me where to Save the files".
During the download, rename Combofix to Combo-Fix as follows:

[external image: Posted Image]

[external image: Posted Image]

It is important you rename Combofix during the download, but not after.
Please do not rename Combofix to other names, but only to the one indicated.
Close any open browsers.
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix

———————————————————–

Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

———————————————————–

Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]

Please post bck with

the combofix log
a new HJT log

Thanks

Maryanna_C

Post #7March 16, 2009, 8:00 PM UTC

Thanks oldman960.

Here is the combofix log:

ComboFix 09-03-15.01 - Maryanna 2009-03-16 14:01:27.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.503.200 [GMT -5:00]
Running from: c:\documents and settings\[removed]\Desktop\Combo-Fix.exe
AV: *On-access scanning disabled* (Updated)
AV: Norton 360 *On-access scanning disabled* (Updated)
FW: *disabled*
FW: Norton 360 *disabled*
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\_000009_.tmp.dll
c:\windows\system32\bszip.dll

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

——-\Legacy_FAD

((((((((((((((((((((((((( Files Created from 2009-02-16 to 2009-03-16 )))))))))))))))))))))))))))))))
.

2009-03-16 13:46 . 2009-03-16 13:46

d——– c:\program files\ERUNT
2009-03-16 00:33 . 2009-03-16 00:33 d——– c:\program files\Malwarebytes' Anti-Malware
2009-03-16 00:33 . 2009-03-16 00:33 d——– c:\documents and settings\Maryanna\Application Data\Malwarebytes
2009-03-16 00:33 . 2009-03-16 00:33 d——– c:\documents and settings\All Users\Application Data\Malwarebytes
2009-03-16 00:33 . 2009-02-11 10:19 38,496 –a—— c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-16 00:33 . 2009-02-11 10:19 15,504 –a—— c:\windows\system32\drivers\mbam.sys
2009-03-12 15:38 . 2009-03-12 15:38 d——– c:\program files\Trend Micro
2009-03-12 09:15 . 2009-03-11 23:27 15,688 –a—— c:\windows\system32\lsdelete.exe
2009-03-11 23:27 . 2009-03-11 23:26 64,160 –a—— c:\windows\system32\drivers\Lbd.sys
2009-03-11 23:21 . 2009-03-11 23:22 d–h-c— c:\documents and settings\All Users\Application Data\{83C91755-2546-441D-AC40-9A6B4B860800}
2009-02-28 04:30 . 2009-03-07 01:17 54,156 –ah—– c:\windows\QTFont.qfn
2009-02-28 04:30 . 2009-02-28 04:30 1,409 –a—— c:\windows\QTFont.for
2009-02-26 04:34 . 2009-02-26 04:33 410,984 –a—— c:\windows\system32\deploytk.dll
2009-02-19 13:03 . 2009-02-19 13:03 579,464 –a—— c:\windows\system32\SymNeti.dll
2009-02-19 13:03 . 2009-02-19 13:03 207,240 –a—— c:\windows\system32\SymRedir.dll
2009-02-19 12:31 . 2009-02-19 12:31 184,496 –a—— c:\windows\system32\drivers\symtdi.sys
2009-02-19 12:31 . 2009-02-19 12:31 96,560 –a—— c:\windows\system32\drivers\symfw.sys
2009-02-19 12:31 . 2009-02-19 12:31 41,008 –a—— c:\windows\system32\drivers\symndisv.sys
2009-02-19 12:31 . 2009-02-19 12:31 38,576 –a—— c:\windows\system32\drivers\symids.sys
2009-02-19 12:31 . 2009-02-19 12:31 37,424 –a—— c:\windows\system32\drivers\symndis.sys
2009-02-19 12:31 . 2009-02-19 12:31 31,280 –a—— c:\windows\system32\drivers\SymIM.sys
2009-02-19 12:31 . 2009-02-19 12:31 22,320 –a—— c:\windows\system32\drivers\symredrv.sys
2009-02-19 12:31 . 2009-02-19 12:31 13,616 –a—— c:\windows\system32\drivers\symdns.sys
2009-02-19 12:31 . 2009-02-19 12:31 9,844 –a—— c:\windows\system32\drivers\SymRedir.cat
2009-02-19 12:31 . 2009-02-19 12:31 1,611 –a—— c:\windows\system32\drivers\SymRedir.inf

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-03-16 19:08 ——— d—–w c:\program files\Common Files\Symantec Shared
2009-03-16 14:39 ——— d—–w c:\program files\Viewpoint
2009-03-16 14:39 ——— d—–w c:\documents and settings\All Users\Application Data\Viewpoint
2009-03-12 20:25 ——— d—–w c:\program files\Google
2009-03-12 15:35 ——— d—–w c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-03-12 15:34 ——— d—–w c:\program files\Spybot - Search & Destroy
2009-03-12 04:21 ——— d—–w c:\program files\Lavasoft
2009-02-26 22:44 ——— d—–w c:\program files\KONICA MINOLTA
2009-02-26 09:33 ——— d—–w c:\program files\Java
2008-06-30 18:44 324,976 —-a-w c:\program files\mozilla firefox\components\coFFPlgn.dll
2007-10-15 04:23 88 –sh–r c:\windows\system32\848F71F2A5.sys
2007-10-15 04:23 3,766 -csha-w c:\windows\system32\KGyGaAvL.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-13 1695232]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-02-26 136600]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2008-10-17 51048]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft Office\\OFFICE11\\POWERPNT.EXE"=
"c:\\WINDOWS\\system32\\fxsclnt.exe"=
"c:\\Program Files\\Kodak\\Kodak EasyShare software\\bin\\EasyShare.exe"=
"c:\\Program Files\\Mission Research\\GiftWorks\\System\\giftwks.exe"=
"c:\\Program Files\\AIM\\aim.exe"=
"c:\\WINDOWS\\system32\\MPSMC__U.EXE"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Kodak\\KODAK Software Updater\\7288971\\Program\\Kodak Software Updater.exe"=

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-03-11 64160]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\Lavasoft\Ad-Aware\AAWService.exe [2009-01-18 951632]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\Common Files\Symantec Shared\CCSVCHST.EXE [2008-02-18 149352]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2009-02-26 101936]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-01-12 23888]

— Other Services/Drivers In Memory —

*NewlyCreated* - COMHOST
*Deregistered* - RpcSs
*Deregistered* - SamSs
*Deregistered* - Schedule
*Deregistered* - seclogon
*Deregistered* - SENS
*Deregistered* - SharedAccess
*Deregistered* - ShellHWDetection
*Deregistered* - Spooler
*Deregistered* - srservice
*Deregistered* - SSDPSRV
*Deregistered* - stisvc
*Deregistered* - TapiSrv
*Deregistered* - TermService
*Deregistered* - Themes
*Deregistered* - TrkWks
*Deregistered* - UMWdf
*Deregistered* - WebClient
*Deregistered* - winmgmt
*Deregistered* - wltrysvc
*Deregistered* - wscsvc
*Deregistered* - wuauserv
*Deregistered* - WZCSVC
.
Contents of the 'Scheduled Tasks' folder

2009-03-12 c:\windows\Tasks\Ad-Aware Update (Weekly).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-03-11 23:26]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.yahoo.com/
mStart Page = hxxp://www.dell.com
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: Convert link target to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
Trusted Zone: musicmatch.com\online
DPF: {55455FEF-2F2E-46FD-B919-A305DD756A19} - hxxp://help.missionresearch.com/supporttool/mrsupport.CAB
FF - ProfilePath - c:\documents and settings\Maryanna\Application Data\Mozilla\Firefox\Profiles\xsz00991.default\
FF - prefs.js: browser.search.selectedEngine - GoodSearch
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - component: c:\program files\Mozilla Firefox\components\coFFPlgn.dll
FF - plugin: c:\documents and settings\Maryanna\Application Data\Mozilla\plugins\npPxPlay.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\NPTURNMED.dll
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-03-16 14:08:25
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(1176)
c:\windows\System32\BCMLogon.dll

- - - - - - - > 'explorer.exe'(2208)
c:\docume~1\Maryanna\LOCALS~1\Temp\IadHide5.dll
.
———————— Other Running Processes ————————
.
c:\windows\system32\WLTRYSVC.EXE
c:\windows\system32\BCMWLTRY.EXE
c:\program files\Symantec\LiveUpdate\AluSchedulerSvc.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
c:\program files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
c:\program files\Dell\QuickSet\NicConfigSvc.exe
c:\program files\Maxtor\Utils\SyncServices.exe
c:\windows\system32\wdfmgr.exe
c:\windows\system32\wbem\unsecapp.exe
c:\program files\Digital Line Detect\DLG.exe
c:\palm\HOTSYNC.EXE
c:\program files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
c:\program files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
c:\program files\Lavasoft\Ad-Aware\AAWTray.exe
.
**************************************************************************
.
Completion time: 2009-03-16 14:19:02 - machine was rebooted
ComboFix-quarantined-files.txt 2009-03-16 19:18:07

Pre-Run: 33,500,581,888 bytes free
Post-Run: 33,462,308,864 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

198 — E O F — 2009-03-11 19:11:03

And here is the new HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:54:44 PM, on 3/16/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Maxtor\Utils\SyncServices.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: goodsearch - {4E7BD74F-2B8D-469E-95BA-ED6DB186BE32} - C:\PROGRA~1\GOODSE~1\GOODSE~1.DLL
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: goodsearch - {4E7BD74F-2B8D-469E-95BA-ED6DB186BE32} - C:\PROGRA~1\GOODSE~1\GOODSE~1.DLL
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {55455FEF-2F2E-46FD-B919-A305DD756A19} (mrsupport.SupportTool) - http://help.missionresearch.com/supporttool/mrsupport.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1219954302843
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: MaxBackServiceInt - Unknown owner - C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: MaxSyncService (NTService1) - - C:\Program Files\Maxtor\Utils\SyncServices.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

–
End of file - 10330 bytes

Thanks.

oldman960

Post #8March 16, 2009, 8:23 PM UTC

Hi Maryanna_C,

While I'm going over the log, can you answer a question. Do you have 2 versions of Norton (symantec) installed. The log shows

AV: *On-access scanning disabled* (Updated)
AV: Norton 360 *On-access scanning disabled* (Updated)
FW: *disabled*
FW: Norton 360 *disabled*

Thanks

Maryanna_C

Post #9March 16, 2009, 8:54 PM UTC

Not that I'm aware. How could I determine that? I went to the add/remove programs tab and found Norton 360 listed only once. I went to the PROGRAMS folder and there was only one Norton 360 folder and no duplicate folders or files in that folder.

oldman960

Post #10March 16, 2009, 9:01 PM UTC

Hi Maryanna_C Go to Start Button > Control Panel > Security Center. What does it say in the Antivirus and FireWall sections? I'll check the uninstall list again, but when you where in add/remove, did you see any other Symantec Antivirus program listed? Thanks

Maryanna_C

Post #11March 16, 2009, 9:26 PM UTC

In add/remove there are Norton 360, LiveUpdate and LiveUpdate Notice, all by Symantec.

In the Security Center, under Firewall, it indicates it is ON, and it says,

At least one of the firewalls installed on this computer is currently ON. A firewall helps protect your computer against viruses and other security threats.

Note: Two or more firewalls running at the same time can conflict with each other. For more information see Why you should use only one firewall.

Under Virus Protection, it likewise indicates it is ON, and says,

Norton 360 reports that it is up to date and virus scanning is on. Antivirus software helps protect your computer against viruses and other security threats.

Thanks.

oldman960

Post #12March 16, 2009, 9:56 PM UTC last edited March 16, 2009, 10:00 PM UTC

Hi Maryanna_C,

Not sure why combofix is reporting it like that. Has there been an improvement in your system?

We need some file informantion

Make sure to use Internet Explorer for this
Please go to VirSCAN.org FREE on-line scan service
Copy and paste the following file path, into the "Suspicious files to scan" box on the top of the page:

c:\windows\system32\848F71F2A5.sys
Click on the Upload button
If a pop-up appears saying the file has been scanned already, please select the ReScan button.
Once the Scan is completed, click on the "Copy to Clipboard" button. This will copy the link of the report into the Clipboard.
Paste the contents of the Clipboard in your next reply.

Please download the OTMoveIt3 by OldTimer.

Save it to your desktop.
Please double-click OTMoveIt3.exe to run it.
Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

Do Not copy the word CODE note the fix starts with the :
```
:Processes
explorer.exe

:Services

:Reg

:Files
c:\program files\Viewpoint
c:\docume~1\Maryanna\LOCALS~1\Temp\IadHide5.dll

:Commands
[Purity]
[emptytemp]
[start explorer]
[Reboot]
```
Return to OTMoveIt3, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
Click the red Moveit! button.
Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
Close OTMoveIt3

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

And we'll have a look with another tool.

Download avz4.zip from here

Unzip it to your desktop to a folder named avz4
Double click on AVZ.exe to run it.
Run an update by clicking the Auto Update button on the Right of the Log window: [external image: Posted Image]
Click Start to begin the update

Note: If you recieve an error message, chose a different source, then click Start again

After the update, from the "File" menu, choose "Standard Scripts"
Put a check next to item 2: Advanced System Investigation
Click Execute selected scripts
At the next prompt, click the OK button
Let the scan run and click "OK" when the completion prompt pops up
Now Close out of the Standard Scripts window, and exit AVZ
Navigate to the avz4 folder and locate the folder LOG
Inside the LOG folder you will find virusinfo_syscheck.htm and virusinfo_syscheck.zip
Attach virusinfo_syscheck.zip to your next reply, along with a fresh HijackThis log

Please post back with

Virus Scam results
OTMoveIt2 log
virusinfo_syscheck.zip
new HJT log taken after all other steps

Thanks

Maryanna_C

Post #13March 17, 2009, 3:59 AM UTC

No, there's been no improvement to the speed of the system.

Here is the Virscan log:

VirSCAN.org Scanned Report :
Scanned time : 2009/03/16 17:20:40 (CDT)
Scanner results: All Scanners reported not find malware!
File Name : 848F71F2A5.sys
File Size : 88 byte
File Type : X11 SNF font data, LSB first
MD5 : a460c2bad1fb62b662a551f85c662dce
SHA1 : d648ee03ccee4c4dccd016e9ad2cf5a76891d40f
Online report : http://virscan.org/report/7b4953ea4c341c90…c4f7695f97.html

Scanner Engine Ver Sig Ver Sig Date Time Scan result
a-squared 4.0.0.32 20090317043125 2009-03-17 2.43 -
AhnLab V3 2009.03.17.00 2009.03.17 2009-03-17 1.07 -
AntiVir 7.9.0.116 7.1.2.177 2009-03-16 1.93 -
Antiy 2.0.18 20090316.2217572 2009-03-16 0.12 -
Authentium 5.1.1 200903161922 2009-03-16 1.09 -
AVAST! 3.0.1 090316-0 2009-03-16 0.87 -
AVG 7.5.52.442 270.11.15/2004 2009-03-16 1.97 -
BitDefender 7.81008.2795673 7.24230 2009-03-17 2.55 -
CA (VET) 9.0.0.143 31.6.6399 2009-03-16 5.54 -
ClamAV 0.94.2 9116 2009-03-17 0.00 -
Comodo 3.8 1060 2009-03-16 0.52 -
CP Secure 1.1.0.715 2009.03.17 2009-03-17 7.42 -
Dr.Web 4.44.0.9170 2009.03.16 2009-03-16 4.18 -
F-Prot 4.4.4.56 20090316 2009-03-16 1.07 -
F-Secure 5.51.6100 2009.03.16.04 2009-03-16 4.84 -
Fortinet 2.81-3.117 10.165 2009-03-16 0.15 -
GData 19.4001/19.265 20090316 2009-03-16 3.40 -
ViRobot 20090316 2009.03.16 2009-03-16 0.40 -
Ikarus T3.1.01.45 2009.03.16.72434 2009-03-16 4.35 -
JiangMin 11.0.706 2009.03.16 2009-03-16 1.56 -
Kaspersky 5.5.10 2009.03.16 2009-03-16 0.02 -
KingSoft 2009.2.5.15 2009.3.16.21 2009-03-16 0.61 -
McAfee 5.3.00 5555 2009-03-16 2.68 -
Microsoft 1.4405 2009.03.16 2009-03-16 4.51 -
mks_vir 2.01 2009.03.16 2009-03-16 2.70 -
Norman 6.00.06 6.00.00 2009-03-16 8.01 -
Panda 9.05.01 2009.03.16 2009-03-16 1.58 -
Trend Micro 8.700-1004 5.898.13 2009-03-16 0.02 -
Quick Heal 10.00 2009.03.16 2009-03-16 0.93 -
Rising 20.0 21.21.02.00 2009-03-16 0.26 -
Sophos 2.84.1 4.39 2009-03-17 2.10 -
Sunbelt 5042 5042 2009-03-14 0.54 -
Symantec 1.3.0.24 20090316.002 2009-03-16 0.25 -
nProtect 20090316.02 3338988 2009-03-16 4.13 -
The Hacker [removed] v00283 2009-03-16 0.49 -
VBA32 3.12.10.1 20090315.2044 2009-03-15 1.61 -
VirusBuster 4.5.11.10 10.102.12/980368 2009-03-16 1.20 -

Here's the OTMoveIt3 log:

========== PROCESSES ==========
Process explorer.exe killed successfully.
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
========== FILES ==========
File/Folder c:\program files\Viewpoint not found.
File/Folder c:\docume~1\Maryanna\LOCALS~1\Temp\IadHide5.dll not found.
========== COMMANDS ==========
File delete failed. C:\DOCUME~1\Maryanna\LOCALS~1\Temp\etilqs_qPDT0o77owsudnf3JQfA scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\Maryanna\LOCALS~1\Temp\me_BThgRK7Hm01pjV2 scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\Maryanna\LOCALS~1\Temp\me_iflP2QHcpRCfOa2 scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\Maryanna\LOCALS~1\Temp\me_o7mV4zILTUdkT6a scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\Maryanna\LOCALS~1\Temp\me_SGQ1CcE6hEA5GY5 scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\Maryanna\LOCALS~1\Temp\me_uDcn7YLa5DUTGTu scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\Maryanna\LOCALS~1\Temp\tmp50.tmp scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\Maryanna\LOCALS~1\Temp\tmp53.tmp scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\Maryanna\LOCALS~1\Temp\tmp5B.tmp scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\Maryanna\LOCALS~1\Temp\~DF780C.tmp scheduled to be deleted on reboot.
User's Temp folder emptied.
User's Temporary Internet Files folder emptied.
User's Internet Explorer cache folder emptied.
Local Service Temp folder emptied.
File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot.
Local Service Temporary Internet Files folder emptied.
File delete failed. C:\WINDOWS\temp\cc17.tmp scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\cc18.tmp scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\cc19.tmp scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\cc1A.tmp scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\cc1B.tmp scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\JET99FD.tmp scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_108.dat scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_2e4.dat scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_3c8.dat scheduled to be deleted on reboot.
Windows Temp folder emptied.
Java cache emptied.
File delete failed. C:\Documents and Settings\Maryanna\Local Settings\Application Data\Mozilla\Firefox\Profiles\xsz00991.default\Cache\_CACHE_001_ scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Maryanna\Local Settings\Application Data\Mozilla\Firefox\Profiles\xsz00991.default\Cache\_CACHE_002_ scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Maryanna\Local Settings\Application Data\Mozilla\Firefox\Profiles\xsz00991.default\Cache\_CACHE_003_ scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Maryanna\Local Settings\Application Data\Mozilla\Firefox\Profiles\xsz00991.default\Cache\_CACHE_MAP_ scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Maryanna\Local Settings\Application Data\Mozilla\Firefox\Profiles\xsz00991.default\urlclassifier3.sqlite scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Maryanna\Local Settings\Application Data\Mozilla\Firefox\Profiles\xsz00991.default\XUL.mfl scheduled to be deleted on reboot.
FireFox cache emptied.
Temp folders emptied.
Explorer started successfully

OTMoveIt3 by OldTimer - Version 1.0.8.0 log created on 03162009_173239

Files moved on Reboot…
File C:\DOCUME~1\Maryanna\LOCALS~1\Temp\etilqs_qPDT0o77owsudnf3JQfA not found!
File C:\DOCUME~1\Maryanna\LOCALS~1\Temp\me_BThgRK7Hm01pjV2 not found!
File C:\DOCUME~1\Maryanna\LOCALS~1\Temp\me_iflP2QHcpRCfOa2 not found!
File C:\DOCUME~1\Maryanna\LOCALS~1\Temp\me_o7mV4zILTUdkT6a not found!
File C:\DOCUME~1\Maryanna\LOCALS~1\Temp\me_SGQ1CcE6hEA5GY5 not found!
File C:\DOCUME~1\Maryanna\LOCALS~1\Temp\me_uDcn7YLa5DUTGTu not found!
File C:\DOCUME~1\Maryanna\LOCALS~1\Temp\tmp50.tmp not found!
File C:\DOCUME~1\Maryanna\LOCALS~1\Temp\tmp53.tmp not found!
File C:\DOCUME~1\Maryanna\LOCALS~1\Temp\tmp5B.tmp not found!
C:\DOCUME~1\Maryanna\LOCALS~1\Temp\~DF780C.tmp moved successfully.
File move failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be moved on reboot.
File C:\WINDOWS\temp\cc17.tmp not found!
File C:\WINDOWS\temp\cc18.tmp not found!
File C:\WINDOWS\temp\cc19.tmp not found!
File C:\WINDOWS\temp\cc1A.tmp not found!
File C:\WINDOWS\temp\cc1B.tmp not found!
C:\WINDOWS\temp\JET99FD.tmp moved successfully.
C:\WINDOWS\temp\Perflib_Perfdata_108.dat moved successfully.
File C:\WINDOWS\temp\Perflib_Perfdata_2e4.dat not found!
File C:\WINDOWS\temp\Perflib_Perfdata_3c8.dat not found!
C:\Documents and Settings\Maryanna\Local Settings\Application Data\Mozilla\Firefox\Profiles\xsz00991.default\Cache\_CACHE_001_ moved successfully.
C:\Documents and Settings\Maryanna\Local Settings\Application Data\Mozilla\Firefox\Profiles\xsz00991.default\Cache\_CACHE_002_ moved successfully.
C:\Documents and Settings\Maryanna\Local Settings\Application Data\Mozilla\Firefox\Profiles\xsz00991.default\Cache\_CACHE_003_ moved successfully.
C:\Documents and Settings\Maryanna\Local Settings\Application Data\Mozilla\Firefox\Profiles\xsz00991.default\Cache\_CACHE_MAP_ moved successfully.
C:\Documents and Settings\Maryanna\Local Settings\Application Data\Mozilla\Firefox\Profiles\xsz00991.default\urlclassifier3.sqlite moved successfully.
C:\Documents and Settings\Maryanna\Local Settings\Application Data\Mozilla\Firefox\Profiles\xsz00991.default\XUL.mfl moved successfully.

Here is the new HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:46:21 PM, on 3/16/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Maxtor\Utils\SyncServices.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\notepad.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: goodsearch - {4E7BD74F-2B8D-469E-95BA-ED6DB186BE32} - C:\PROGRA~1\GOODSE~1\GOODSE~1.DLL
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: goodsearch - {4E7BD74F-2B8D-469E-95BA-ED6DB186BE32} - C:\PROGRA~1\GOODSE~1\GOODSE~1.DLL
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {55455FEF-2F2E-46FD-B919-A305DD756A19} (mrsupport.SupportTool) - http://help.missionresearch.com/supporttool/mrsupport.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1219954302843
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: MaxBackServiceInt - Unknown owner - C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: MaxSyncService (NTService1) - - C:\Program Files\Maxtor\Utils\SyncServices.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

–
End of file - 10404 bytes

I'm attaching the virusinfo_syscheck.zip file. Is that everything?

oldman960

Post #14March 17, 2009, 4:23 AM UTC

Hi Maryanna_C I don't see the virusinfo_syscheck.zip attached.

Maryanna_C

Post #15March 17, 2009, 5:12 AM UTC

OK – let's try this again. Sorry! I could have sworn I'd attached it last time.

Attachments:

📎virusinfo_syscheck.zip

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI

[Resolved] Small nonprofit's only computer has slowed to a c

✨ Ask AI

Ask AI