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Spyware / Malware / Virus Removal

Help with Bloodhound.w32.ep

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Alpaco,

Your log looks clean, but before we pat each other on the back, I would like it double checked by someone else at TC.

As far as the blue screen, that is normal without any wallpaper picked out. Right click on your desktop and go to properties > desktop and choose a wallpaper.

You said in a previous reply that your hard drive is getting full, if you don't use or need Earthlink, go to the ADD-REMOVE PROGRAMS in the CONTROL PANEL and remove it from your system to free up disk space.

Rather that remove those 2 lines for your VCD maker, open up that program and look under options or preferences for Launch at Startup or something worded like that. If you can't find it, go to MY COMPUTER> C:\ > DOCUMENTS AND SETTINGS > YOUR NAME OR THE NAME OF THE ADMINISTRATOR >STARTUP> PROGRAMS > START MENU and remove the icon for that program.

Lets run a program called CCleaner. It will clean out all the garbage and temp files from your system. It is a very safe program to run so don't be afraid to run it.
http://www.ccleaner.com/

Be back to you a little later ,

Ken :D
Alpaco,

Your log is clean :D Great job following all the instructions.

Go to the ADD-REMOVE PROGRAMS in the CONTROL PANEL and remove Ewido and you can also remove HJT to free up disk space. You can always download HJT in the future if you need it.

I strongly urge you to update windows, I can't stress enough how important this is for future security. Open up Internet Explorer and go to Tools/ Windows Updates and start downloading them. You will have quite a few, it could take awhile. There where 2 service packs, you should have up to and beyond SERVICE PACK 2. This is extremly important….just download and install CRITICAL UPDATES…Do not install any video, sound or any other kind of drivers.

Her are some tips and free programs to install that will help keep all the riff raff out. The instructions for windows updates are included.

Now that your clean, we need to erase all possible older infected files that may still be lurking on your system.
clean out your TEMP FILES

* This procedure should be run from SAFEMODE for better results.

To Enter SAFEMODE

* Go to START/ SHUT OF YOUR COMPUTER/ RESTART
* As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly, this will bring up a menu.
* Use the UP AND DOWN ARROW KEYS to scroll up to SAFEMODE
* Then press the ENTER KEY ON YOUR KEYBOARD


Now, while in SAFEMODE,

* click on START/ RUN , and type %temp% and press the ok button.

This will open up the temp directory that your machine uses. GO TO EDIT/ SELECT ALL and delete all the contents of that folder.
* Do this for each user of your computer.
* Do this same process for %windir%\temp.

NOW RE-BOOT NORMALLY

DELETE TEMPORARY INTERNET FILES

* Open INTERNET EXPLORER
* Click on the TOOLS MENU
* Then INTERNET OPTIONS
* At the GENERAL TAB, (which should be the first tab you are currently on),
* click on the DELETE FILES BUTTON and put a checkmark in DELETE ALL OFFLINE CONTENT.
* Then press the OK BUTTON . This may take quite a while, so do not be alarmed with how long it takes.
* When it is done, your Temporary Internet Files will now be deleted.


Now we need to TURN OFF and then TURN BACK ON SYSTEM RESTORE.

This will remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent
any programs changing those files. This is the only way to clean these files: (You will lose all previous restore points
which are likely to be infected)



Turn off System Restore.

* On the Desktop, right-click My Computer.
* Click Properties.
* Click the System Restore tab.
* Check Turn off System Restore.
* Click Apply, and then click OK.



Reboot your System


Turn ON System Restore.

* On the Desktop, right-click My Computer.
* Click Properties.
* Click the System Restore tab.
* UN-Check Turn off System Restore.
* Click Apply, and then click OK.

* Now while in System Restore, create a new Restore Point.

* Make sure that your ANTI-VIRUS SOFTWARE is up to date and run a full scan at least once aweek.
* If you want to use a free program, try this one –> http://free.grisoft.com/doc/1

* Run SPYBOT SEARCH AND DESTROY/ CHECK FOR UPDATES/ IMMUNIZE and run a full system scan on a regular basis.

* Run AD-AWARE SE PERSONAL/ CHECK FOR UPDATES and run a FULL SYSTEM SCAN on a regular basis.

* Download and run SPYWARE BLASTER,
http://www.javacoolsoftware.com/
* Check for updates and enable all protection. This program will just sit in the background and help keep all the bad guys out.


* Download and install WINPATROL
http://www.winpatrol.com/download.html
* This program will warn you when any changes are being made to your system and give you the option to deny the change.


* IE-SPYAD is a one time install, it will put 1000s of bad sites in your IE Restricted Zone.
http://www.pcworld.com/downloads/file_down…23332&fileidx;=1



* WINDOWS UPDATES - Enable Automatic Updates
Right click on MY COMPUTER/ GO TO PROPERTIES/ AUTOMATIC UPDATES and put a mark in the radio button
DOWNLOAD UPDATES FOR ME BUT LET ME CHOOSE WHEN TO INSTALL THEM.


* Consider surfing the net with the FireFox Browser You can download via my signature.It has more features and is a lot
more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.
When it asks you if you want it to be your default browser, say NO and take the checkmark out of the box to ask you again. After you
use this for awhile, you will want to make it your default.


* There companion THUNDERBIRD MAIL program was highly favored in PCWorld Magazine,, this to has a good spam filter
and is more secure than Outlook Express.

http://www.mozilla.org/products/thunderbird/

* Run CCleaner, this is a very safe program that will clean out all the crapola on y0ur system. It will also remove cookies,
so go to OPTIONS/ COOKIES and move the ones you want to keep to the right pane.

http://www.ccleaner.com/

* Now go to START/ CONTROL PANEL/ PERFROMANCE AND MAINTENANCE/ REARRANGE ITEMS ON YOUR HARD DISK TO MAKE PROGRAMS RUN FASTER
This is the Windows Disk Defragger, run this maybe once or twice a month to keep your system running good. The first time you run it, it may take awhile.


Looks like your doing ok, I will keep this thread open for a few days in case you have any questions.

Thanks for using Tom Coyote


Ken :D
Ken, Thanks for all the help. This was an eye-opening, educational experience. I will set my computer to do the Windows downloads overnight. If I have problems, I'll post tomorrow. Otherwise, I can't thank you enough. Alpaco :D
Your more than welcome, just do the updates and the free programs and they will help you keep all the riff raff out of your system. ken :D
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

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Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

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