What the Tech?! Free tech support Archive
This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

VX2 / BetterInternet spyware

3 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Post #1
I have tried to remove the VX2 / BetterInternet spyware with AdAware, SpyBot S&D, SpySweeper and MS Antivirus with no success(All are latest versions with latest definitions). Below is my HijackThis log file. Any help would be appreciated.

Thank You


Logfile of HijackThis v1.99.1
Scan saved at 4:28:32 PM, on 7/5/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Quest Software\Big Brother BTF\BBNT\1.08d\bin\bbnt.exe
C:\Program Files\Dell\Bluetooth Software\bin\btwdins.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe
C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe
C:\WINDOWS\LogWatNT.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nssrvice.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\CA\eTrust\InoculateIT\realmon.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Dell\Bluetooth Software\BTTray.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
c:\windows\system32\tgepug.exe
E:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Mennie Machine Company, Inc.
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Realtime Monitor] "C:\Program Files\CA\eTrust\InoculateIT\realmon.exe"
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {63DF43C2-469A-41F3-B119-17B1ACE8BB34} (Sony SNC-RZ30 Image Viewer) - http://192.168.12.243/home/SonySncRz30View.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1119551214687
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = mennies.com
O17 - HKLM\Software\..\Telephony: DomainName = mennies.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{9E67A68D-C780-4EB9-BE96-79EFD4210D02}: NameServer = 192.168.12.7,192.168.12.2
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = mennies.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = mennies.com
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Big Brother SNM Client 1.08d (BigBrotherClient) - Unknown owner - C:\Program Files\Quest Software\Big Brother BTF\BBNT\1.08d\bin\bbnt.exe
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM Inc. - C:\Program Files\Dell\Bluetooth Software\bin\btwdins.exe
O23 - Service: eTrust InoculateIT RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe
O23 - Service: eTrust InoculateIT Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe
O23 - Service: eTrust InoculateIT Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe
O23 - Service: Event Log Watch (LogWatch) - Unknown owner - C:\WINDOWS\LogWatNT.exe
O23 - Service: NetSentinel - Rainbow Technologies, Inc. - C:\WINDOWS\System32\nssrvice.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
Post #2
Hi TimKelley2,

You may want to print out these instructions or save them to your desktop as a text file with Notepad because we will be restarting into Safe Mode later on in the fix and you might not be able to access the Internet.
  • Prepare Ewido Security Suite for use:
    • Download the trial version of Ewido Security Suite.
    • Install the Program.
    • Click on the "update" button on the left hand side of the window.
    • Click on "Start Update".
    • You should not run the program yet so Exit the program.
  • Prepare Nailfix for use:
    • Download Nailfix.
    • Unzip the contents of the zip file to your Desktop.
    • Do not run it yet.
  • Reboot into Safe mode. To reboot in Safe mode:
    • Restart your computer and immediately begin tapping the F8 key on your keyboard.
    • If done right a Windows Advanced Options menu will appear. Select the Safe Mode option and press Enter.
  • Run Nailfix:
    • Double-click on Nailfix.cmd.
    • Your desktop and icons will disappear and reappear, and a window should open and close very quickly. Don't be alarmed, this is normal.
  • Run Ewido Security Suite:
    • Open Ewido Security Suite.
    • Click on the "scanner" button on the left hand side of the window.
    • Click on "Start".
    • After the scan is completed, save the logfile from the scan.
  • Run HijackThis:
    • Open HijackThis, run a scan and check this item:
      • F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
    • Close all windows and browsers, except HijackThis, and have HijackThis fix them by clicking on Fix Checked.
  • Restart your computer normally to return to normal mode.
  • Prepare in your reply:
    • Please post a fresh HijackThis log.
    • Please post the Ewido Security Suite log.
Post #4
Hi TimKelley2,

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.


To prevent re-infection in the future:
  • I suggest you download Spyware Blaster to prevent the installation of Spyware in the first place.
  • IE-Spyad puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all and I suggest you download it.
  • Another excellent program I recommend is SpywareGuard. It provides a degree of real-time protection solution against spyware that is a great addition to SpywareBlaster's protection method.
  • I recommend that you read a thead titled So how do I get infected in the first place? by Tony Klein which informs you on how to tighten the security of your PC.
Take care,
TJ
Post #5
As this topic has been resolved, the thread will be closed.

If you need this topic reopened, please request this by sending an email to us at the following link: (Click for address)
Include your post user name and detail why you need it reopened with a valid link to your post.
Any bad links or emails that are not from the original poster will be deleted without response.
Any emails without the subject "Reopen" will be deleted without being looked at.

If this is not your thread please start a New Topic.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI