axeman
Topic Starter
Hi there
,I am having BIG problems trying to un-install MSAS BETA V 1 1.0.0509.
I have had this anti-spyware program for some time now without any problems,no problem to download it and to use it,in fact it is a very user friendly and easy to use program and i was happy with it,until i wanted to un-install it,then it becomes seriously un-friendly!.
The only reason to un-install it was that i received an updated software downloadfrom MSAS to 1.0.0.604 and that gave me another 6 months licence,but after downloading the updated program,and then trying to install it i received this error message:-
Errror 1601.Could not access network location %USERPROFILE%\Favotities
As much as tried i kept getting this message,so i thought i would download the latest program V.604 through Microsoft directly,same error message,tried through major geeks,same message,even using validation code download from m/soft,and using IE6,same message.
So i tried to un-install MSAS through add/remove programs,same message appeared:-
"Errror 1601.Could not access network location %USERPROFILE%\Favotities"
Then another mesage appeared soon afterwards:- "Fatal error during installation"
So i now thought ok i will try and un-install MSAS through start/programs/MSAS uninstall,firstly disabling and exiting MSAS,then disabling spybot 1.4 resident tea timer+process guard ect ect ,MSAS still no good,same error message.
So now i tried through My Computer/XPHOME(Dthen (right mouse click+explore)/Program Files(right mouse click explore)/microsoft antispyware/Delete,i now received this message:-
Error deleting file or folder
X Cannot delete gc AntiSpywareLibrary.dll
Access is denied
So i now opened up the MSAS folder and deleted all contents succesfully except for 1 stubborn file that i could not remove/delete when i tried to i get this message:-
Error deleting file or folder
Cannot delete shell extension.dll.Access is denied.
So i am left with this remaining in the MSAS folder:-
shellextension.dll
1.0.0.509
Microsoft AntiSpyware Shell E…
When i now look in the add/remove programs i still see Microsoft Antispyware program 15.06 mb still listed even though i have removed most of the files from the MSAS folder and used registry mechanic and carp** cleaner to clean up.
I am at a loss as to what to do next?,it seems th at getting rid of MSAS is similar to the the problem i had along with many others o getting rid of NAV,but at least that was achievable with RNAV ect.
I also tried going back to a previous restore point to try and do the same as above,no joy,same messages,done various virus/trojan scans nothing picked up.
Appreciate any help you can give me to finally rid MSAS off my PC,i am using XP SP2,thankyou.
Regards
Axeman
