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Spyware / Malware / Virus Removal

Unwanted Blue Search Bar

12 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Hello,

Have an unwanted Blue Search Bar and AdultFriendFinder popping up on various accounts on my computer. Searching on this seems to indicate that Hijack This is the tool to help. Here is my logfile. I would appreciate whatever help I can get. It's not clear to me which items are safe to remove.

Thanks in anticipation.

Cheers, jwg.

Log File:

Logfile of HijackThis v1.99.1
Scan saved at 4:04:24 PM, on 6/25/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\windows\system32\qttask.exe
C:\WINDOWS\CYB2K.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\SpamPal\spampal.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
c:\progra~1\Support.com\client\bin\tgcmd.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\windows\system32\qttask.exe
C:\WINDOWS\CYB2K.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\WinZip\WZQKPICK.EXE
c:\progra~1\intern~1\iexplore.exe
c:\progra~1\intern~1\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\hijackthis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [QuickTime Task] C:\windows\system32\qttask.exe
O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs
O4 - HKLM\..\Run: [C2K] C:\WINDOWS\CYB2K.EXE
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [ArmyBalmBaseSafe] C:\Documents and Settings\All Users\Application Data\Bike Rdr Army Balm\Delete wait.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - Startup: SpamPal.lnk = C:\Program Files\SpamPal\spampal.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {7DD62E58-5FA8-11D2-AFB7-00104B64F126} - http://www.swiftview.com/product/current/s…a_stat_libs.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab31267.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
Post #2
We are sorry for the delay in replying to you. If you still require help, please post a fresh Hijackthis log as a reply to this thread. I'll receive an e-mail notification of your reply and will respond as soon as possible. Thank you for your patience.
Post #3
Hi,

Still having the problem with the blue search bar and Adult Friend Finder popping up. I have run Spybot (on all user IDs) and Adaware and MS Antispyware. They are all clean now. Have also run the only checker at spywareguide.com. Am on XP Home.

One message that appears to pop up is that MS Antispyware is not allowing c:\Program Files\support.com\client\lserver\server.vbs to run.

Here's the log:

Logfile of HijackThis v1.99.1
Scan saved at 11:37:25 PM, on 7/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system32\qttask.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\a2\a2guard.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\SpamPal\spampal.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\hijackthis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [QuickTime Task] C:\windows\system32\qttask.exe
O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [ArmyBalmBaseSafe] C:\Documents and Settings\All Users\Application Data\Bike Rdr Army Balm\Delete wait.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [a-squared] "C:\Program Files\a2\a2guard.exe"
O4 - Startup: SpamPal.lnk = C:\Program Files\SpamPal\spampal.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = ?
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {7DD62E58-5FA8-11D2-AFB7-00104B64F126} - http://www.swiftview.com/product/current/s…a_stat_libs.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab31267.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsecurity.com/trojanscan/axscan.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

Thanks,

John
Post #4
Hello John and welcome to TomCoyote. :wavey:

Step 1
We need to disable your Microsoft AntiSpyware Real-time Protection as it may interfere with the fixes that we need to make.
  • Open Microsoft AntiSpyware.
  • Click on Tools, Settings.
  • In the left pane, click on Real-time Protection.
  • Under Startup Options uncheck Enable the Microsoft AntiSpyware Security Agents on startup (recommended).
  • Under Real-time spyware threat protection uncheck Enable real-time spyware threat protection (recommended).
  • After you uncheck these, click on the Save button and close Microsoft AntiSpyware.
  • Right click on the Microsoft AntiSpyware icon on the taskbar and select Shutdown Microsoft AntiSpyware.
After all of the fixes are complete it is very important that you enable Real-time Protection again.


Step 2
Open HijackThis, run a scan, then check the following:

O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O4 - HKLM\..\Run: [ArmyBalmBaseSafe] C:\Documents and Settings\All Users\Application Data\Bike Rdr Army Balm\Delete wait.exe

Optional items to check with HijackThis for improved performance.
Resource hog that launches common MS Office components to help speed up the launch of Office programs. Some users claim there's no difference with or without it but it isn't required either way.
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

ZTGServerswitch is part of Sony's Vaio support agent - designed by Support.com. Not required if the user does not wish to use the Vaio support agent and regarded as spyware
O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs

With all other programs and browsers closed, click fix checked.


Step 3
Go to Add/Remove Programs and remove the following items (if found):

Window Search
Window Searching
Lop.com
LOP SEARCH
Browser Enhancer
Ultimate Browser Enhancer


Step 4
Please set your computer to show all files.
  • Double-click My Computer.
  • Click the Tools menu, and then click Folder Options.
  • Click the View tab.
  • Clear "Hide file extensions for known file types."
  • Under the "Hidden files" folder, select "Show hidden files and folders."
  • Clear "Hide protected operating system files."
  • Click Apply, and then click OK.
You will need to reverse this process when all steps are done.


Step 5
Please delete the following folder:

C:\Documents and Settings\All Users\Application Data\Bike Rdr Army Balm

If you have any problem deleting these items, reboot into Safe Mode (tap F8 during bootup, use arrow keys to select Safe Mode, then hit 'enter') and try again.


Step 6
Reboot normally and scan with HijackThis. Post the new log as a reply to this thread.
Please let us know of any complications you had and how the computer is behaving.
Post #5
Thanks a lot!! It appears to have worked fine. At least no sign of the blue bar or Adult Friend Finder popping up. I'll see what happens on the other accounts or if it comes back, but it appears to be licked. Thanks again.

One note on the instructions - its Options, Settings on Microsoft AntiSpyware, not Tools. I did have to go to Safe Mode to delete as it said some other program had the files in use. I assume because some other accounts automatically logon to MSN or something. None of those Add/Remove programs were found. Thanks for getting rid of the Vaio agent. Here's the current log:

Logfile of HijackThis v1.99.1
Scan saved at 6:51:11 PM, on 7/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\windows\system32\qttask.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\a2\a2guard.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\SpamPal\spampal.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\wuauclt.exe
C:\hijackthis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [QuickTime Task] C:\windows\system32\qttask.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [a-squared] "C:\Program Files\a2\a2guard.exe"
O4 - Startup: SpamPal.lnk = C:\Program Files\SpamPal\spampal.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = ?
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {7DD62E58-5FA8-11D2-AFB7-00104B64F126} - http://www.swiftview.com/product/current/s…a_stat_libs.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab31267.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsecurity.com/trojanscan/axscan.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

Cheers,

John
Post #6
That new log is clean.

I would like you to run one more scan to detect if it is present in any other accounts on your computer.

Click here to download mwavscan.
  • Double-click it to run it.
  • Read then accept the agreement.
  • Check Drive, and select all local drives, scan all files, then press 'scan'. (This may take a while and will not fix anything)
  • Once it finds something, it will prompt you so click OK.
  • When it is completed, anything found will be displayed in the lower pane.
  • Highlight it with the mouse, copy it (CTRL+C), and paste (CTRL+V) it in your next reply.
Note : It will find many orphaned registry entries so please do not be alarmed by the amount of items that show.


How many accounts are on your computer?
Post #7
Here are the results from the scan: Object "Quicken Spyware/Adware" found in File System! Action Taken: No Action Taken. Object "AltNet Spyware/Adware" found in File System! Action Taken: No Action Taken. Object "iSearch Spyware/Adware" found in File System! Action Taken: No Action Taken. Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\ModuleUsage" refers to invalid object "C:\WINDOWS\System32\iuctl.dll". Action Taken: No Action Taken. Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\WINDOWS\System32\iuctl.dll". Action Taken: No Action Taken. Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\DOCUME~1\User\LOCALS~1\Temp\_ISTMP1.DIR\_ISTMP0.DIR\FileGrp\drivers\UdfReadr.sys". Action Taken: No Action Taken. Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Common Files\Real\GToolbar\BarControl.dll". Action Taken: No Action Taken. Entry "HKCR\CLSID\{1E45F804-D354-11D2-902D-00A0C9DAC8C2}" refers to invalid object "C:\Program Files\Seagate Software\Enterprise\x86\InfoStoreCustomMarshallers.dll". Action Taken: No Action Taken. Entry "HKCR\CLSID\{49EB5383-BFFB-11D0-934C-00AA004603B3}" refers to invalid object "C:\PROGRA~1\MAPINF~1\Program\Mapx30.ocx". Action Taken: No Action Taken. Entry "HKCR\CLSID\{49EB5385-BFFB-11D0-934C-00AA004603B3}" refers to invalid object "C:\PROGRA~1\MAPINF~1\Program\Mapx30.ocx". Action Taken: No Action Taken. Entry "HKCR\CLSID\{60FABF8E-FE64-BABD-A240-D9E3B2DB50B1}" refers to invalid object "C:\DOCUME~1\Hannah\APPLIC~1\ROADBLUE\title slow.exe". Action Taken: No Action Taken. Entry "HKCR\CLSID\{72E30961-A3E8-11D3-8F1A-00104B35A5FB}" refers to invalid object "C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\OmgMixer.dll". Action Taken: No Action Taken. Entry "HKCR\CLSID\{83D4679F-B6D7-11D2-BF36-00C04FB90A03}" refers to invalid object "C:\PROGRA~1\MESSEN~1\rtcimsp.dll". Action Taken: No Action Taken. Entry "HKCR\CLSID\{88E729D6-BDC1-11D1-BD2A-00C04FB9603F}" refers to invalid object "fde.dll". Action Taken: No Action Taken. Entry "HKCR\CLSID\{99180163-DA16-101A-935C-444553540000}" refers to invalid object "recncl.dll". Action Taken: No Action Taken. Entry "HKCR\CLSID\{BB5C2B31-F30E-11D0-9DB6-00AA00A478BC}" refers to invalid object "C:\PROGRA~1\MAPINF~1\Program\Mapx30.ocx". Action Taken: No Action Taken. Entry "HKCR\CLSID\{D76B46E1-98E2-11D5-A5DB-0080C8FA9EA5}" refers to invalid object "C:\Program Files\BlackIce\Black Ice Tiff Viewer\BITIFFVC.Ocx". Action Taken: No Action Taken. Entry "HKCR\CLSID\{D98E820F-6ACD-4dc0-921E-9841E3D8B4A7}" refers to invalid object "F:\player\WMMP.EXE". Action Taken: No Action Taken. Entry "HKCR\CLSID\{DE279C63-DCDF-11D0-934C-00AA004603B3}" refers to invalid object "C:\PROGRA~1\MAPINF~1\Program\Mapx30.ocx". Action Taken: No Action Taken. Entry "HKCR\CLSID\{F40172D3-2C05-11D4-80DE-00C04FA03755}" refers to invalid object "C:\Palm\DateAlarm.dll". Action Taken: No Action Taken. Entry "HKCR\CLSID\{F40172D5-2C05-11D4-80DE-00C04FA03755}" refers to invalid object "C:\Palm\DateAlarm.dll". Action Taken: No Action Taken. Entry "HKCR\CLSID\{F4C6D6E0-A8FB-4281-BE24-1662D646FE2B}" refers to invalid object "F:\player\WMMP.EXE". Action Taken: No Action Taken. Entry "HKCR\CLSID\{FBE840E5-13A5-4cff-B2A9-4D1E64A17FF2}" refers to invalid object "F:\player\WMMP.EXE". Action Taken: No Action Taken. Entry "HKCR\AcroExch.XDPDoc" refers to invalid object "{B801CA65-A1FC-11D0-85AD-444553540000}". Action Taken: No Action Taken. Entry "HKCR\AcroExch.XFDDoc" refers to invalid object "{B801CA65-A1FC-11D0-85AD-444553540000}". Action Taken: No Action Taken. Entry "HKCR\ActMsg.Session" refers to invalid object "{3FA7DEB3-6438-101B-ACC1-00AA00423326}". Action Taken: No Action Taken. Entry "HKCR\Alg.AlgSetup" refers to invalid object "{27D0BCCC-344D-4287-AF37-0C72C161C14C}". Action Taken: No Action Taken. Entry "HKCR\Alg.AlgSetup.1" refers to invalid object "{27D0BCCC-344D-4287-AF37-0C72C161C14C}". Action Taken: No Action Taken. Entry "HKCR\CrystalRuntime.Application.7" refers to invalid object "{B4741FD0-45A6-11D1-ABEC-00A0C9274B91}". Action Taken: No Action Taken. Entry "HKCR\CrystalRuntime.Application.8.5" refers to invalid object "{B4741FD0-45A6-11D1-ABEC-00A0C9274B91}". Action Taken: No Action Taken. Entry "HKCR\CrystalRuntime.Report.7" refers to invalid object "{B4741E10-45A6-11D1-ABEC-00A0C9274B91}". Action Taken: No Action Taken. Entry "HKCR\CrystalRuntime.Report.8.5" refers to invalid object "{B4741E10-45A6-11D1-ABEC-00A0C9274B91}". Action Taken: No Action Taken. Entry "HKCR\igfx.CUIService" refers to invalid object "{0F195FA1-CCF0-11D2-8B20-00A0C93CB1F4}". Action Taken: No Action Taken. Entry "HKCR\igfx.CUIService.1" refers to invalid object "{0F195FA1-CCF0-11D2-8B20-00A0C93CB1F4}". Action Taken: No Action Taken. Entry "HKCR\MailFileAtt" refers to invalid object "{00020D05-0000-0000-C000-000000000046}". Action Taken: No Action Taken. Entry "HKCR\mapifvbx.object" refers to invalid object "{41116C00-8B90-101B-96CD-00AA003B14FC}". Action Taken: No Action Taken. Entry "HKCR\mapifvbx.object.1" refers to invalid object "{41116C00-8B90-101B-96CD-00AA003B14FC}". Action Taken: No Action Taken. Entry "HKCR\Msohelp.HtmlHelp" refers to invalid object "{31E0DFD7-2621-11D1-AFD7-006097C9A284}". Action Taken: No Action Taken. Entry "HKCR\Msohelp.HtmlHelp.1" refers to invalid object "{31E0DFD7-2621-11D1-AFD7-006097C9A284}". Action Taken: No Action Taken. Entry "HKCR\PDF.PdfCtrl.6" refers to invalid object "{CA8A9780-280D-11CF-A24D-444553540000}". Action Taken: No Action Taken. Entry "HKCR\Plenoptic.Plenoptic" refers to invalid object "{607C27E9-AB27-11d3-A116-A0EA50C10801}". Action Taken: No Action Taken. Entry "HKCR\Plenoptic.Plenoptic.1" refers to invalid object "{607C27E9-AB27-11d3-A116-A0EA50C10801}". Action Taken: No Action Taken. Entry "HKCR\RTCCore.RTCClient" refers to invalid object "{7a42ea29-a2b7-40c4-b091-f6f024aa89be}". Action Taken: No Action Taken. Entry "HKCR\RTCCore.RTCClient.1" refers to invalid object "{7a42ea29-a2b7-40c4-b091-f6f024aa89be}". Action Taken: No Action Taken. Entry "HKCR\SpyDoctor.EBankProblem" refers to invalid object "{AE612304-E8F9-45D9-A444-32409D33E954}". Action Taken: No Action Taken. Entry "HKCR\SpyDoctor.QuarantinedItemProxy" refers to invalid object "{C2CE6266-0404-4C54-96B4-8829852E3537}". Action Taken: No Action Taken. Entry "HKCR\SpyDoctor.ScripterProxy" refers to invalid object "{9FEF02F5-B3B8-4D7B-8939-72A1C989D1B9}". Action Taken: No Action Taken. Entry "HKCR\WMPPublsihCntr.WMPPublsihCntr" refers to invalid object "{939438A9-CF0F-44d8-9140-599736F0D3A2}". Action Taken: No Action Taken. Entry "HKCR\WMPPublsihCntr.WMPPublsihCntr.1" refers to invalid object "{939438A9-CF0F-44d8-9140-599736F0D3A2}". Action Taken: No Action Taken. Entry "HKCR\WMPShell.HWEventHandler" refers to invalid object "{9B186A8F-F520-4eeb-B553-118304AC46C5}". Action Taken: No Action Taken. Entry "HKCR\WMPShell.HWEventHandler.1" refers to invalid object "{9B186A8F-F520-4eeb-B553-118304AC46C5}". Action Taken: No Action Taken. File C:\WINDOWS\system32\Macromed\Shockwave 8\UNWISE.EXE tagged as not-a-virus:Tool.Win32.Reboot. No Action Taken. File C:\Documents and Settings\Bethany\Local Settings\Temporary Internet Files\Content.IE5\MX454LQZ\exitpop[1].htm infected by "Trojan.JS.NoClose.a" Virus! Action Taken: No Action Taken. File C:\Documents and Settings\Bethany\Local Settings\Temporary Internet Files\Content.IE5\663P1PXY\exitpop[1].htm infected by "Trojan.JS.NoClose.a" Virus! Action Taken: No Action Taken. File C:\Documents and Settings\Natalie\My Documents\My Received Files\dean-oparay.exe infected by "Trojan.Win32.VB.mc" Virus! Action Taken: No Action Taken. File C:\Documents and Settings\Tabitha\Local Settings\Temporary Internet Files\Content.IE5\CKWXXAPF\mm[1].js tagged as "not-a-virus:AdWare.Chitika.a". Action Taken: No Action Taken. File C:\Documents and Settings\Hannah\Local Settings\Temp\vefnkhaa.exe tagged as "not-a-virus:AdWare.Lop.m". Action Taken: No Action Taken. File C:\Documents and Settings\Hannah\Local Settings\Temp\yfecvzju.exe tagged as "not-a-virus:AdWare.Lop.m". Action Taken: No Action Taken. File C:\Documents and Settings\Hannah\Local Settings\Temp\stmuabqr.exe tagged as "not-a-virus:AdWare.Lop.m". Action Taken: No Action Taken. File C:\Documents and Settings\Hannah\Local Settings\Temporary Internet Files\Content.IE5\C143O147\prompt[1].php infected by "Trojan-Downloader.JS.WinAD.a" Virus! Action Taken: No Action Taken. File C:\Documents and Settings\Hannah\Local Settings\Temporary Internet Files\Content.IE5\C143O147\JigsawGeddesGardenZoneInstall[1].exe tagged as not-a-virus:Tool.Win32.Reboot. No Action Taken. File C:\Documents and Settings\Hannah\Application Data\Great Bone\ayiwvkvs.exe tagged as "not-a-virus:AdWare.Lop.p". Action Taken: No Action Taken. File C:\Documents and Settings\Hannah\Application Data\Great Bone\Flag sign else that.exe infected by "Trojan-Downloader.Win32.Swizzor.ca" Virus! Action Taken: No Action Taken. File C:\Documents and Settings\Hannah\Application Data\Great Bone\hope bait bleh.exe infected by "Trojan-Downloader.Win32.Swizzor.cb" Virus! Action Taken: No Action Taken. File C:\Documents and Settings\Hannah\Application Data\Great Bone\Move test debug.exe tagged as "not-a-virus:AdWare.Lop.m". Action Taken: No Action Taken. File C:\Program Files\Yahoo!\Installs\~GLH0004.TMP tagged as not-a-virus:Tool.Win32.Reboot. No Action Taken. File C:\Program Files\Lavasoft\Ad-aware 6\Unwise.exe tagged as not-a-virus:Tool.Win32.Reboot. No Action Taken. File C:\Program Files\Zone.Com Deluxe Games\SCRABBLE Blast Deluxe\UNWISE.EXE tagged as not-a-virus:Tool.Win32.Reboot. No Action Taken. File C:\System Volume Information\_restore{66783AE0-D228-45B1-B07B-87ECDBEA3460}\RP711\A0095410.exe tagged as "not-a-virus:AdWare.Lop.p". Action Taken: No Action Taken. File C:\UNWISE.EXE tagged as not-a-virus:Tool.Win32.Reboot. No Action Taken. File D:\#1 UMP\Desktop\setup.exe tagged as not-a-virus:Tool.Win32.Reboot. No Action Taken. here is the summary as well: Wed Jul 13 01:44:28 2005 => ***** Scanning complete. ***** Wed Jul 13 01:44:28 2005 => Total Objects Scanned: 206809 Wed Jul 13 01:44:28 2005 => Total Virus(es) Found: 23 Wed Jul 13 01:44:28 2005 => Total Disinfected Files: 0 Wed Jul 13 01:44:28 2005 => Total Files Renamed: 0 Wed Jul 13 01:44:28 2005 => Total Deleted Objects: 0 Wed Jul 13 01:44:28 2005 => Total Errors: 422 Wed Jul 13 01:44:28 2005 => Time Elapsed: 02:11:11 Wed Jul 13 01:44:28 2005 => Virus Database Date: 2005/06/24 Wed Jul 13 01:44:28 2005 => Virus Database Count: 136182 Wed Jul 13 01:44:28 2005 => Scan Completed. I have 6 accounts on this computer. Thanks, John
Post #8
Download CCleaner from here to clean temp files from your computer.
  • Double click on the file to start the installation of the program.
  • Select your language and click OK, then next.
  • Read the license agreement and click I Agree.
  • Click next to use the default install location. Click Install then finish to complete installation.
  • Double click the CCleaner shortcut on the desktop to start the program.
  • Click Options < Advanced and uncheck "Only delete files in Windows Temp folders older than 48 hours".
  • Click Run Cleaner to run the program.
  • After it has completed it's process, click Exit.
Caution : It is not recommended to use the 'Issues' tab as it is known to find legitimate items.


Click Here to download Killbox by Option^Explicit.
Extract the program to your desktop and double-click on its folder, then double-click on Killbox.exe to start the program.
In the killbox program, select the Delete on Reboot option.
In the field labeled Full Path of File to Delete enter the file paths listed below ONE AT A TIME (EXACTLY as it appears, please double check to make sure!):

C:\Documents and Settings\Bethany\Local Settings\Temporary Internet Files\Content.IE5\MX454LQZ\exitpop[1].htm
C:\Documents and Settings\Bethany\Local Settings\Temporary Internet Files\Content.IE5\663P1PXY\exitpop[1].htm
C:\Documents and Settings\Natalie\My Documents\My Received Files\dean-oparay.exe
C:\Documents and Settings\Tabitha\Local Settings\Temporary Internet Files\Content.IE5\CKWXXAPF\mm[1].js
C:\Documents and Settings\Hannah\Local Settings\Temp\vefnkhaa.exe
C:\Documents and Settings\Hannah\Local Settings\Temp\yfecvzju.exe
C:\Documents and Settings\Hannah\Local Settings\Temp\stmuabqr.exe
C:\Documents and Settings\Hannah\Local Settings\Temporary Internet Files\Content.IE5\C143O147\prompt[1].php
C:\Documents and Settings\Hannah\Local Settings\Temporary Internet Files\Content.IE5\C143O147\JigsawGeddesGardenZoneInstall[1].exe
C:\Documents and Settings\Hannah\Application Data\Great Bone\ayiwvkvs.exe
C:\Documents and Settings\Hannah\Application Data\Great Bone\Flag sign else that.exe
C:\Documents and Settings\Hannah\Application Data\Great Bone\hope bait bleh.exe
C:\Documents and Settings\Hannah\Application Data\Great Bone\Move test debug.exe

Press the button that looks like a red circle with a white X in it after each one. When it asks if you would like to delete on reboot, press the YES button, when it asks if you want to reboot now, press the NO button. Do this after each one until you have entered the LAST file path I have listed above. After that LAST file path has been entered, press the YES button at both prompts so that your computer restarts.
If you get a "PendingFileRenameOperations Registry Data has been Removed by External Process!" message then just restart manually.


After the reboot, delete the following folder:

C:\Documents and Settings\Hannah\Application Data\Great Bone


I would like to see a Hijackthis log from the user account Hannah to make sure nothing else is on there. That appears to be the only other account infected with LOP.
Post #9
Here's the log from the user Hannah:

Logfile of HijackThis v1.99.1
Scan saved at 3:58:35 PM, on 7/13/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\windows\system32\qttask.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\hijackthis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [QuickTime Task] C:\windows\system32\qttask.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\Messenger\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [FIVE THUNK] C:\DOCUME~1\Hannah\APPLIC~1\GREATB~1\Move test debug.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {7DD62E58-5FA8-11D2-AFB7-00104B64F126} - http://www.swiftview.com/product/current/s…a_stat_libs.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab31267.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsecurity.com/trojanscan/axscan.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
Post #10
Forgot to say earlier, thank you for letting me know about the error in instructions for Microsoft Antispyware. It looks like they moved some menu items around with the latest edition. I've updated my notes so it won't happen again. :thumbup:

Step 1
We need to disable your Microsoft AntiSpyware Real-time Protection as it may interfere with the fixes that we need to make.
  • Open Microsoft AntiSpyware.
  • Click on Options, Settings.
  • In the left pane, click on Real-time Protection.
  • Under Startup Options uncheck Enable the Microsoft AntiSpyware Security Agents on startup (recommended).
  • Under Real-time spyware threat protection uncheck Enable real-time spyware threat protection (recommended).
  • After you uncheck these, click on the Save button and close Microsoft AntiSpyware.
  • Right click on the Microsoft AntiSpyware icon on the taskbar and select Shutdown Microsoft AntiSpyware.
After all of the fixes are complete it is very important that you enable Real-time Protection again.


Step 2
Open HijackThis, run a scan, then check the following:

O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\Messenger\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [FIVE THUNK] C:\DOCUME~1\Hannah\APPLIC~1\GREATB~1\Move test debug.exe

With all other programs and browsers closed, click fix checked.


Step 3
Please let us know of any complications you had and how the computer is behaving now. Check each account to see if anything is out of the ordinary and post a Hijackthis log for it. If everything is working fine, I'll give you some recommendations to help keep the computer clean.
Post #11
Thanks a lot. Everything look fine and clean. Here's the latest log for my account.

Logfile of HijackThis v1.99.1
Scan saved at 11:19:01 AM, on 7/16/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system32\qttask.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\a2\a2guard.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\SpamPal\spampal.exe
C:\hijackthis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [QuickTime Task] C:\windows\system32\qttask.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [a-squared] "C:\Program Files\a2\a2guard.exe"
O4 - Startup: SpamPal.lnk = C:\Program Files\SpamPal\spampal.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = ?
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {7DD62E58-5FA8-11D2-AFB7-00104B64F126} - http://www.swiftview.com/product/current/s…a_stat_libs.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab31267.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsecurity.com/trojanscan/axscan.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

Cheers,

John
Post #12
Your new log appears clean. :)

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

1. Right-click My Computer, and then click Properties.
2. On the System Restore tab, put a check mark in the 'Turn Off System Restore' check box.
3. Click OK, and then click Yes.
4. Restart the computer.
5. Repeat steps 1 - 2, this time clearing the box beside 'Turn Off System Restore', click 'OK'.


I suggest that you get these programs to help keep the computer clean:

Spyware Blaster - Blocks bad ActiveX items from installing on your computer. Spyware Blaster runs silently in the background.
ie-spyad - Puts over 8,000 bad URLs into your restricted sites for Internet Explorer.
Google Toolbar - Blocks many unwanted pop-ups in Internet Explorer.
Firefox - 'Safer' alternative to the Internet Explorer web browser.
ZoneAlarm - Free firewall program if you currently are not using one.

Update these regularly.

You may also want to read "How did I get infected in the first place" to learn how to better secure your computer.

Be sure to keep Windows and your Anti-virus updated.
Post #13
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

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