Looks like you're enjoying the discussion, but you're not signed up for an account. When you create an account, we remember exactly what you've read, so you always come right back where you left off. You also get notifications, here and via email, whenever new posts are made. You can like posts to share the love. 
Join 
AntiVirus = AVG (recently updated)
Antispyware = SpywareGuard
Firewall = Well – nothing now . . .
I have been using ZoneAlarm (Free Version) for several years and operating Windows 98. Upgrades have always gone well. I did the last upgrade to 5.5.062.011 in Feb '05.
Just spent the last three days trying to get the 5.5.094.000 upgrade to work and I get two error messages:
First message:
Could not load the DLL library C:\WINDOWS\SYSTEM\kernel32.dll. An attempt was made to load a program with an incorrect format.
When I press OK, I get the second message:
Could not load the DLL library C:\WINDOWS\TEMP\vsutil.dll. One of the library files needed to run this application cannot be found.
Then the installation stops.
I have looked over what I can find on the internet about this problem and tried several things. To summarise what I have tried:
1. I tried re-downloading the 5.5.094.000 file several times. None of these worked.
2. I tried to sort out any potential problem with certificates using the regsvr32 /u command in the command mode to uninstall them, rebooting, reinstalling them and rebooting. That didn't work.
3. I went to the Verisign site and tried reloading certificates plus went to WindowsUpdate and downloaded a program to repair the root certificates. ZoneAlarm would still not install.
4. Out of curiosity, I tried to reload the old version of 5.5.062.011 from the old installer file that I had saved (without first uninstalling 5.5.062.011). No luck.
5. I then tried to uninstall 5.5.062.011 using the uninstall ZoneAlarm button and strangely got the same two messages as above. Thus I couldn’t even uninstall the existing program like many people suggest as the best way to upgrade.
6. I tried to do a clean uninstall by adding "/clean" (with a space but no quotes) to the target line for Uniinstall ZoneAlarm in Properties page and got the same two messages.
7. Then I tried to uninstall using the Windows uninstall program in Add/Remove Progams. This also produced the same two messages as above.
8. Finally I tried to manually uninstall as described in a thread about vsinit.dll problems. I was able to clear all the files from the computer but I couldn't find a registry entry for the folder "VSData95" in HKEY_LOCAL_MACHINE\SYSTEM\CurrentContolSet\Services\VxD. However I removed any entry that contained any reference to “Zone Labs.”
9. I’ve done a scan with CWShredder, Spybot S&D and Ad-aware SE (all updated to the most current definitions) and found nothing wrong. Then I did an online antivirus scan at the Computer Associates eTrust Web Scan site plus a scan using my own AVG antivirus software and also found nothing amiss.
ZoneAlarm seems to be gone off the computer now and it has been rebooted several times successfully. However I am still unable to load either the 5.5.062.011 or 5.5.094.000 versions. The same error messages come up.
If anyone has ideas, I would love to hear them.
