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Please help

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This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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hi
this my first post here. i have recently picked up some sort of spyware that is hijacking my browser. it is very annoying and is called derbiz.com. i just cant get rid of it with spykiller or norton and it keeps coming back. can anybody advise me please?

thanks

kris




Logfile of HijackThis v1.99.1
Scan saved at 5:23:50 PM, on 5/6/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\WhenUSearch\Search.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Common Files\Canopus Shared\ProCoder 2\Kernel\PNXSERVR.exe
C:\WINNT\system32\DeltTray.exe
C:\Program Files\AdTools Service\AdTools.exe
C:\Program Files\Media Access\MediaAccK.exe
C:\Program Files\AdTools Service\AdToolsKeep.exe
C:\Program Files\Media Access\MediaAccess.exe
C:\WINNT\SYSTEM32\atevaso.exe
C:\WINNT\SYSTEM32\arihus.exe
C:\WINNT\system32\ebouhibep.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\WINNT\SYSTEM32\jucesimey.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINNT\system32\driver32.exe
C:\Program Files\WildTangent\Apps\CDA\GameDrvr.exe
C:\WINNT\system32\aqujyjax.exe
C:\WINNT\SYSTEM32\edetoyasy.exe
C:\WINNT\system32\mscomct2.exe
C:\WINNT\system32\internat.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE
C:\WINNT\system32\ebouhibep.exe
C:\WINNT\system32\driver32.exe
C:\WINNT\system32\aqujyjax.exe
C:\WINNT\system32\carat32.exe
C:\WINNT\system32\mscomct2.exe
C:\Program Files\PrecisionTime\PrecisionTime.exe
C:\Program Files\BT Broadband Basic Help\bin\mpbtn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://searchmiracle.com/sp.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchmiracle.com/sp.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchmiracle.com/sp.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchmiracle.com/sp.php
O2 - BHO: &EliteBar - {28CAEFF3-0F18-4036-B504-51D73BD81ABC} - blank (file missing)
O2 - BHO: &EliteSideBar - {ED103D9F-3070-4580-AB1E-E5C179C1AE41} - blank (file missing)
O3 - Toolbar: &EliteBar - {825CF5BD-8862-4430-B771-0C15C5CA8DEF} - blank (file missing)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WhenUSearch] "C:\Program Files\WhenUSearch\Search.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NexusServer] "C:\Program Files\Common Files\Canopus Shared\ProCoder 2\Kernel\PNXSERVR.exe" -SelfLaunch
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Jufualt] microsoft.exe
O4 - HKLM\..\Run: [NVC32] NVC32.EXE
O4 - HKLM\..\Run: [DeltTray] DeltTray.exe
O4 - HKLM\..\Run: [AdTools Service] C:\Program Files\AdTools Service\AdTools.exe
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Comcast] C:\WINNT\SYSTEM32\atevaso.exe
O4 - HKLM\..\Run: [CEsqseba] vcsvsd.exe
O4 - HKLM\..\Run: [tepim] C:\WINNT\SYSTEM32\arihus.exe
O4 - HKLM\..\Run: [Rahananis] ebouhibep.exe
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [Cqafqfsesw] C:\WINNT\SYSTEM32\jucesimey.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [MCI driver32] driver32.exe
O4 - HKLM\..\Run: [WildTangent CDA] "C:\Program Files\WildTangent\Apps\CDA\GameDrvr.exe" /startup "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0500.dll"
O4 - HKLM\..\Run: [Aqujyjax] aqujyjax.exe
O4 - HKLM\..\Run: [checkrun] C:\winnt\system32\elitelje32.exe
O4 - HKLM\..\Run: [Caesvrn] C:\WINNT\SYSTEM32\edetoyasy.exe
O4 - HKLM\..\Run: [MS COMCT] mscomct2.exe
O4 - HKLM\..\Run: [System Update Application] msbuffer.exe
O4 - HKLM\..\RunServices: [NVC32] NVC32.EXE
O4 - HKLM\..\RunServices: [CEsqseba] vcsvsd.exe
O4 - HKLM\..\RunServices: [Rahananis] ebouhibep.exe
O4 - HKLM\..\RunServices: [MCI driver32] driver32.exe
O4 - HKLM\..\RunServices: [Aqujyjax] aqujyjax.exe
O4 - HKLM\..\RunServices: [MS COMCT] mscomct2.exe
O4 - HKLM\..\RunServices: [System Update Application] msbuffer.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpyKiller] C:\Program Files\SpyKiller\spykiller.exe /startup
O4 - HKCU\..\Run: [BestPopUpKiller] C:\Program Files\BestPopUpKiller\BestPopupKiller.exe /startup
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE"
O4 - HKCU\..\Run: [Jufualt] microsoft.exe
O4 - HKCU\..\Run: [CEsqseba] vcsvsd.exe
O4 - HKCU\..\Run: [Rahananis] ebouhibep.exe
O4 - HKCU\..\Run: [MCI driver32] driver32.exe
O4 - HKCU\..\Run: [Aqujyjax] aqujyjax.exe
O4 - HKCU\..\Run: [e0qnRfNFl] carat32.exe
O4 - HKCU\..\Run: [MS COMCT] mscomct2.exe
O4 - Global Startup: PrecisionTime.lnk = C:\Program Files\PrecisionTime\PrecisionTime.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
O4 - Global Startup: BT Broadband Basic Help.lnk = C:\Program Files\BT Broadband Basic Help\bin\matcli.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Coral Eurobet Poker - {050AC5CD-E1E1-41ab-8CE0-61B56EFA7FA1} - C:\WINNT\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Coral Eurobet Poker - {050AC5CD-E1E1-41ab-8CE0-61B56EFA7FA1} - C:\WINNT\system32\shdocvw.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O16 - DPF: v3cab - http://searchmiracle.com/cab/v3cab.cab
O16 - DPF: {0F9B4CA4-A30F-480A-841D-69B45C50A8F8} - http://secure2.comned.com/signuptemplates/AktiveSekurity.cab
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/CDT/ie/bridge-c11.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/MediaAcc…Bridge-c139.cab
O16 - DPF: {1803B9EF-9905-4F34-AFC4-05D1BAB28801} (RegUserCfgUI Class) - http://us.dl1.yimg.com/download.yahoo.com/…_1/yregucfg.cab
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F98} (CR64Loader Object) - http://www.miniclip.com/platypus/miniclipGameLoader.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - http://us.dl1.yimg.com/download.yahoo.com/…s/yinst0401.cab
O16 - DPF: {36A59337-6EEF-40AE-94B1-ED443A0C4740} - http://download.abetterinternet.com/downlo…LL58/banner.cab
O16 - DPF: {42F2C9BA-614F-47C0-B3E3-ECFD34EED658} (Installer Class) - http://www.ysbweb.com/ist/softwares/v4.0/ysb_regular.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/26714cbd0123f8…ip/RdxIE601.cab
O16 - DPF: {9771C160-AD19-11D5-91BE-0048546CB511} - http://www.escorcher.com/webten/supporter5.exe
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} (WTHoster Class) - http://install.wildtangent.com/bgn/partner…ler/install.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O16 - DPF: {FF3F0F03-0F01-131A-A3F9-08F02B23E0CC} - http://66.117.37.13/dbn1767.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{84D2EB0B-199E-4A97-81F3-750E009F436B}: NameServer = 194.74.65.68 194.72.9.34
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: LogoMedia TranslateDotNet Server - LogoMedia Corporation - C:\Program Files\Power Translator\LogoMedia TranslateDotNet Server.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
Hi kris 1970 and welcome to the Tom Coyote Forums.

My name is Trevuren and I will he helping you.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

1. Go to the Tom Coyote Forums http://forums.tomcoyote.org/index.php?
.Click on My Controls near the top middle of the window (make sure you have signed in first)
.On the left hand column, click "view topics"
.If you click on the title of your post, you will be taken there
2. Also, while at that place in control panel, check the box to the right of your post and then scroll down.
Where it says "unsubscribe" click the pull-down menu and select "immediate email notification", By doing this, you will be notified as soon as I have posted a reply to your log.

3. Now I want you to UNINSTALL the following programs through the ADD/REMOVE feature of your Control Panel:

Media Access
Wild Tangent (if free version)


4. Now, using Windows Explorer, I need you to DELETE the following folder(s) and all their content:

C:\Program Files\Media Access
C:\Program Files\WildTangent (if free version)

5. I want you to download the most current versionof Ad-Aware and Spybot Search and Destroy, install, configure, update and run them according to the instructions provided below (In my signature panel)

Remember, it is important that you REBOOT your system after having run each one

6. Finally, run HijackThis and with all windows closed except for HJT, click SCAN, produce a LOG and POST it in this thread for review.




Regards,

Trevuren
thanks for your help trevuren.
i have meticulously followed your instructions and i still have the derbiz.com forcing its way to my start page. it has gone worse actually, in that in now only highlights only around 4 of my favourites and if i want any others a box pops up and makes me connect to their system. i also have a "launch derbiz" and "uninstall launch derbiz" in my start menu. when i click on uninstall it only lasts as long as a reboot and then it appears again. it seems to have taken over my pc and surfing options. if we can solve this i will gladly make a good donation via paypal to this site because i dont want to have to reformat my machine.
here is my latest hijackthis log…

Logfile of HijackThis v1.99.1
Scan saved at 2:38:11 PM, on 5/7/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\system32\ZONELABS\vsmon.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Common Files\Canopus Shared\ProCoder 2\Kernel\PNXSERVR.exe
C:\WINNT\system32\DeltTray.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\WINNT\system32\aqujyjax.exe
C:\WINNT\SYSTEM32\edetoyasy.exe
C:\WINNT\system32\mscomct2.exe
C:\WINNT\system32\veyegu.exe
C:\WINNT\system32\chacrt40.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINNT\system32\internat.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE
C:\WINNT\system32\aqujyjax.exe
C:\WINNT\system32\cer6gt.exe
C:\WINNT\system32\mscomct2.exe
C:\WINNT\system32\veyegu.exe
C:\Program Files\BT Broadband Basic Help\bin\mpbtn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://community.derbiz.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {ED103D9F-3070-4580-AB1E-E5C179C1AE41} - (no file)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NexusServer] "C:\Program Files\Common Files\Canopus Shared\ProCoder 2\Kernel\PNXSERVR.exe" -SelfLaunch
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Jufualt] microsoft.exe
O4 - HKLM\..\Run: [NVC32] NVC32.EXE
O4 - HKLM\..\Run: [DeltTray] DeltTray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [CEsqseba] vcsvsd.exe
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Aqujyjax] aqujyjax.exe
O4 - HKLM\..\Run: [checkrun] C:\winnt\system32\elitelje32.exe
O4 - HKLM\..\Run: [Caesvrn] C:\WINNT\SYSTEM32\edetoyasy.exe
O4 - HKLM\..\Run: [MS COMCT] mscomct2.exe
O4 - HKLM\..\Run: [System Update Application] msbuffer.exe
O4 - HKLM\..\Run: [ipidi] veyegu.exe
O4 - HKLM\..\Run: [v39h3ph] chacrt40.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\RunServices: [NVC32] NVC32.EXE
O4 - HKLM\..\RunServices: [CEsqseba] vcsvsd.exe
O4 - HKLM\..\RunServices: [Aqujyjax] aqujyjax.exe
O4 - HKLM\..\RunServices: [MS COMCT] mscomct2.exe
O4 - HKLM\..\RunServices: [System Update Application] msbuffer.exe
O4 - HKLM\..\RunServices: [ipidi] veyegu.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpyKiller] C:\Program Files\SpyKiller\spykiller.exe /startup
O4 - HKCU\..\Run: [BestPopUpKiller] C:\Program Files\BestPopUpKiller\BestPopupKiller.exe /startup
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE"
O4 - HKCU\..\Run: [Jufualt] microsoft.exe
O4 - HKCU\..\Run: [CEsqseba] vcsvsd.exe
O4 - HKCU\..\Run: [Aqujyjax] aqujyjax.exe
O4 - HKCU\..\Run: [e0qnRfNFl] cer6gt.exe
O4 - HKCU\..\Run: [MS COMCT] mscomct2.exe
O4 - HKCU\..\Run: [ipidi] veyegu.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
O4 - Global Startup: BT Broadband Basic Help.lnk = C:\Program Files\BT Broadband Basic Help\bin\matcli.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Coral Eurobet Poker - {050AC5CD-E1E1-41ab-8CE0-61B56EFA7FA1} - C:\WINNT\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Coral Eurobet Poker - {050AC5CD-E1E1-41ab-8CE0-61B56EFA7FA1} - C:\WINNT\system32\shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O16 - DPF: {0F9B4CA4-A30F-480A-841D-69B45C50A8F8} - http://secure2.comned.com/signuptemplates/AktiveSekurity.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/MediaAcc…Bridge-c139.cab
O16 - DPF: {1803B9EF-9905-4F34-AFC4-05D1BAB28801} (RegUserCfgUI Class) - http://us.dl1.yimg.com/download.yahoo.com/…_1/yregucfg.cab
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F98} (CR64Loader Object) - http://www.miniclip.com/platypus/miniclipGameLoader.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - http://us.dl1.yimg.com/download.yahoo.com/…s/yinst0401.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/26714cbd0123f8…ip/RdxIE601.cab
O16 - DPF: {9771C160-AD19-11D5-91BE-0048546CB511} - http://www.escorcher.com/webten/supporter5.exe
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} - http://install.wildtangent.com/bgn/partner…ler/install.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O16 - DPF: {FF3F0F03-0F01-131A-A3F9-08F02B23E0CC} - http://66.117.37.13/dbn1767.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{84D2EB0B-199E-4A97-81F3-750E009F436B}: NameServer = 194.74.65.68 194.72.9.34
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: LogoMedia TranslateDotNet Server - LogoMedia Corporation - C:\Program Files\Power Translator\LogoMedia TranslateDotNet Server.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINNT\system32\ZONELABS\vsmon.exe
Hi kris 1970,

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

1) The following program SpyKiller is not on our recommended list due to false positives.

You can find the programs we recommend at
Safe Programs

Please go to Start>Control Panel>Add Remove Programs. On the list you should find an entry for SpyKiller. Click Remove and allow Windows to completely remove the application.

Then through Windows Explorer, DELETE the following folder:

C:\Windows\SpyKiller.

Then reboot your computer to complete this part of the process.

2. I would also like you to download and run a free trial version of an anti-trojan program called Trojan Hunter: Trojan Hunter . Let it scan your whole system and remove anything it finds.

REBOOT
your system.

3. Finally, run HijackThis and with all windows closed except for HJT, click SCAN, produce a LOG and POST it in this thread for review.

Regards,

Trevuren
thanks again trevuren. sorry for the delay but my pc caught a further virus so i am writing this message from my work pc. it has been difficult to get any sense out of my pc all weekend and i have struggled to get the problem under control. i am working to get the pc back to where we were so i can progress. i should be able to send you the latest log tomorrow for review many thanks kris
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