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Spyware / Malware / Virus Removal

Hijack This Log

21 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Should you need instructions for ;
Showing hidden files and folders in Windows.
Reboot in safe mode.
How to set up a HijackThis folder correctly to make backups.
Scan with Spybot S&D and Ad-Aware
Click the underlined links above.



Ok Jerry try this and post back.
Please set your system to show all files,Reboot in safe mode.
Close all Browser and Program Windows and have HijackThis fix the following.
Do this by checking the box beside each and then clicking on Fix checked.
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O4 - HKLM\..\Run: [Shell] open32.exe
O4 - HKLM\..\Run: [Der] C:\WINDOWS\Qmt.exe
O4 - HKLM\..\Run: [Rvi] C:\WINDOWS\Act.exe
O4 - HKLM\..\Run: [Eqn] C:\WINDOWS\system32\Hob.exe
O4 - HKCU\..\Run: [Cpo] C:\WINDOWS\Egc.exe
O4 - HKCU\..\Run: [Iop] C:\WINDOWS\system32\Dgh.exe
O4 - HKCU\..\Run: [Erp] C:\WINDOWS\Mjd.exe
O4 - HKCU\..\Run: [Sto] C:\WINDOWS\Jdh.exe
O4 - HKCU\..\Run: [Dne] C:\WINDOWS\system32\Geo.exe
O4 - HKCU\..\Run: [Buj] C:\WINDOWS\Rnp.exe
O4 - HKCU\..\Run: [Der] C:\WINDOWS\Qmt.exe
O4 - HKCU\..\Run: [Rvi] C:\WINDOWS\Act.exe
O4 - HKCU\..\Run: [Eqn] C:\WINDOWS\system32\Hob.exe
O4 - HKCU\..\Run: [Knn] C:\WINDOWS\system32\Aqh.exe
O4 - HKCU\..\Run: [Frv] C:\WINDOWS\system32\Rfj.exe
O4 - HKCU\..\Run: [Dfn] C:\WINDOWS\system32\Jeb.exe
O4 - HKCU\..\Run: [Kns] C:\WINDOWS\system32\Tmo.exe
O4 - HKCU\..\Run: [Fdl] C:\WINDOWS\Vvd.exe
O9 - Extra button: Microsoft AntiSpyware helper - {43D95D9F-2816-4C2A-B53A-B21BA0AABB13} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {43D95D9F-2816-4C2A-B53A-B21BA0AABB13} - (no file) (HKCU)


Run Pocket Killbox and click the radio button that says Delete a file on reboot. For each of the files you could not delete, paste them one at a time into the full path of file to delete box and click the red circle with a white cross in it.
The program will ask you if you want to reboot; say No each time until the last one has been pasted in then you should answer Yes.

open32.exe
C:\WINDOWS\Qmt.exe
C:\WINDOWS\Act.exe
C:\WINDOWS\system32\Hob.exe
C:\WINDOWS\Egc.exe
C:\WINDOWS\system32\Dgh.exe
C:\WINDOWS\Mjd.exe
C:\WINDOWS\Jdh.exe
C:\WINDOWS\system32\Geo.exe
C:\WINDOWS\Rnp.exe
C:\WINDOWS\system32\Aqh.exe
C:\WINDOWS\system32\Rfj.exe
C:\WINDOWS\system32\Jeb.exe
C:\WINDOWS\system32\Tmo.exe
C:\WINDOWS\Vvd.exe



Please download and install this disk cleanup utility called Cleanup!
http://cleanup.stevengould.org/ or
http://www.hijackthislogs.com/dl/CleanUp312.exe

It will get rid of any malware which may be hiding in your temp folders.
You will also regain a massive amount of disk space.
Here is a tutorial which describes its usage:
http://www.bleepingcomputer.com/forums/tutorial93.html

Run Cleanup.

Reboot and Rescan with HJT and post a new log here.
Also please describe how your computer behaves now.
Hi Little Eagle

Thank you for your latest instructions.

It went really well.

See HJT log below.

The computer is running well. There are just a couple of things wrong:

* Cannot right click on the desktop or in W. Explorer (right after boot up it did let me right click in explorer in a very slow way and an abbreviated right click menu flashed up a couple of times and then nothing)

* When I create a desktop short cut it still gives 2 not one.

have not noticed anything else wrong so far.

I thought you might be interested in a bit of feedback on how it went. I wasn't sure where to look to check file deletion from HJT so I just put everything into Killbox line by line from your instructions. It gave an error message: "Pending File Rename Operations Registry Data Has been removed by External Process". Presumably this means that with all the progress, HJT was able to delete the files?


Thank youuuuuuuuuuuuu! for all your help so far!

Kind regards

Jerry

:) :) :)

Logfile of HijackThis v1.99.1
Scan saved at 09:43:11, on 04/05/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\INTEL\DSLSetup\ProDsl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\Program Files\Labtec\Wireless Mouse\MOUSE32A.EXE
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\Bin\hpoorn07.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Hacker\KAVPF.exe
C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\FRU\Remind32.exe
C:\WINDOWS\system32\devldr32.exe
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\WINDOWS\system32\hpoipm07.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Outlook Express\msimn.exe
C:\HIJACK THIS\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.co.uk
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rocklinesecurity.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.co.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rocklinesecurity.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [PtiuPbmd] Rundll32.exe ptipbm.dll,SetWriteBack
O4 - HKLM\..\Run: [DSL Connection Manager] C:\Program Files\INTEL\DSLSetup\ProDsl.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Labtec\Wireless Mouse\MOUSE32A.EXE
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Hewlett-Packard Recorder.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\FRU\Remind32.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HPAiODevice(hp officejet k series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\Bin\hpoorn07.exe
O4 - Global Startup: Kaspersky Anti-Hacker.lnk = C:\Program Files\Kaspersky Lab\Kaspersky Anti-Hacker\KAVPF.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .MPG: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid;=0x409
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EP…l_v1-0-3-17.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://sib1.od2.com/common/Member/ClientIn…2/OCI/setup.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co…b?1113420715796
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C702FB37-8F61-4C03-8E53-BDC50A3029D8}: NameServer = 212.100.97.254 212.100.96.254
O23 - Service: GhostStartService - Unknown owner - C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE (file missing)
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: kavsvc - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
Might be ablr to get a reg fix of that but I would like to check with the pros first ;)

Please follow a few tips to remain malware free:

Make sure you keep your Windows OS current by visiting Windows update
occasionaly to download and install any critical updates and service packs. With out these you are leaving the backdoor open.

Also download, install and keep updated- Antivirus Software (and use only one):
Free for home users:
avast! 4 Home Edition Download
AVG free version 7.0 AVG free version v6.0 updates ended 12/31/04
AntiVir Personal Edition

Adjust your browser settings: Change your(active x) settings in IE. With IE open go to tools, internet options, security tab. Click on the internet globe, then custom level. Set the first option "download signed active x controls" to prompt, the next two to disable. Read more:
Internet Explorer Privacy & Security Settings
Working with Internet Explorer 6 Security
Many exploits are directed at Internet Explorer, you dont have to use it. Try a different browser:
Like Firefox,
And Thunderbird for controling spam in your e-mail.

Install a firewall. A firewall will control what comes in from the internet and what leaves your computer to the internet. A firewall will also alert you when a application trys to connect to the internet from your computer, this is a good way to catch crapware or trojans, trying to connect out bound from your computer- whats that and why does it need a internet connection? You can deny it access it until more investigation is done. Zone Alarm is a free and easy to use firewall, that will provide in and outbound protection. Microsoft XP firewall only provides inbound protection. SP2 adds in and out bound protection which is better than nothing, but is not as robust as third party firewalls, Be sure to run only >one< firewall.If you use another, be sure to disable XP's built in firewall.A inexpensive NAT hardware router with SPI (firewall)would be even better,along with a software firewall.
Zone Alarm
Kerio Personal Firewall
Outpost Firewall

Download, install and update before using:(if these are constantly finding malware, then you need to make some changes)
Ad-Aware SE Personal edition
Spybot Search and destroy
Becarful with spyware "removers and scanners"– there are many "rogue/suspect" programs that "claim to remove" spyware.

Other programs to consider:
SpywareBlaster
IE-SPYAD
AntiTrojan software to fill in the gap:
a2 free
Ewido Security Suite
Trojan Hunter (30 day trial version)

Learn More:
Tony's article So how did I get infected in the first place?
How to Secure (and Keep Secure) My (New) Computer(s)
Home Computer Security
Wilders Security Advisors

Watch what you download, and where you download it from.
Many programs come bundled with "extra" crapware you may not want. Make sure you know what it is you will be downloading and installing. Visit the makers website, learn more about the program, Does the program you want come bundled with other "3rd party" programs? What do the 3rd party programs do? Will they deliver ads? Track your surfing habits?.You may be installing more than you think, Read the EULA agreement, you know that paragraph of stuff you "agree to" before the software installs? Stay away from warez and crack sites. Becarful what you download from file sharing networks.If you are not sure, scan it with your Antivirus app. A small file (in KB) is probably not what you think it is. Some p2p clients also install 3rd party stuff you probably dont want.
Hi Little Eagle

I tried 3 fixes:

*XP fix for right mouse click
* destopclean-up and winsock repair for desktop shortcuts/ background picture.

Got the fixes from

http://forums.techguy.org/showthread.php?t…=horse%3Bserver

as before.

The fixes seem to have done the trick. The PC seems to be working 100% normally now!!!! B) :) :)

In your last post you wrote:

keep updated- Antivirus Software (and use only one)

.

Please could you advise if this applies to Ad-Aware SE? Presumably it does but I just wanted to double check!?

Thank you thank you thank you for all your help!

Best wishes

Jerry
:weee: :) :weee: :) :weee: :) :wavey:

PS donations to follow when Paypal is ready.

Very best wishes (ie May the force be with you!)

Jerry

PS donations to follow when paypal is ready
Sorry been out of town. You only need one Anti-Virus but you may keep Spybot and Ad-aware both. and keep all of them up dated.
Thanks for your last post. All your help much appreciated. PC still running well; now with a decent router as well as software measures. Keep up the good work. I donated a $200 last week by way of appreciation which is about as much as I can afford at the moment; same again to follow in a few weeks. Very best wishes Jerry B) :wavey:
Glad we could help. :)

If you need this topic reopened, please request this by sending an email to us at the following link
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If this is not your thread please start a New Topic.


To help keep you clean follow the recommendations in Tony's article here:
So how did I get infected in the first place?

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