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Don't Know Where To Start?

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Post #1 last edited
Hey guys, first of all, I am sorry if this is in the wrong section…..please move if needed. Anyways, I recently (this morning) started having some serious "issues", but I don't know what the root of it is, thus I don't even have the slightest idea where to start problem solving. You guys have helped me in the past, so I thought I would give you a try. :) I can't open up the "My Computer" folder and I think I have some unwanted systems running at startup, but I don't know what (I am pretty much a computer noob, so please bear with me). I ran Spyware X-terminator and Spybot search and destroy, but it didn't help. This is a work computer, and I need to get into the "My computer" icon to access the network. I can get my files by opening up the appropriate program and opening the file that way, but I can't get it the other way. I am sure that there are other problems, but this is the first one I saw and I immediately started looking for help. ANY suggestions? Thanks a bunch! CoolWebSearch was found, but I couldn't get rid of all of it……. when I try to click on the "My Computer" icon, I get a message about Dr. Watsons Postmortem Debugger encountering a problem……..and then everything pretty much locks up. and computer is running slooooow…. thanks
Post #3
HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 12:23:18 PM, on 2/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\NavNT\vptray.exe
C:\PROGRA~1\STOMPS~1\SPYWAR~1\PPControl.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\STOMPS~1\SPYWAR~1\PPMemCheck.exe
C:\PROGRA~1\STOMPS~1\SPYWAR~1\CookiePatrol.exe
C:\WINDOWS\system32\tibs5.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\Office10\EXCEL.EXE
C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\DOCUMENTS AND SETTINGS\PMM\DESKTOP\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.excite.com
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: (no name) - {B5A0B57E-BE5F-BB13-6317-E2FCAB757146} - C:\WINDOWS\iewr.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [Spyware X-terminator Control Center] C:\PROGRA~1\STOMPS~1\SPYWAR~1\PPControl.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\STOMPS~1\SPYWAR~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\STOMPS~1\SPYWAR~1\CookiePatrol.exe
O4 - HKLM\..\Run: [3F.tmp] C:\DOCUME~1\PMM\LOCALS~1\Temp\3F.tmp.exe 2 10001
O4 - HKLM\..\Run: [tibs5] C:\WINDOWS\system32\tibs5.exe
O4 - HKLM\..\Run: [atlcv.exe] C:\WINDOWS\atlcv.exe
O4 - Startup: sync.bat
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {10CA218C-B5AF-45D5-9B00-EE5BB8147FC7} - (no file) (HKCU)
O9 - Extra button: (no name) - {9D30273F-CF00-48E9-80BD-A7F6B697C23C} - (no file) (HKCU)
O9 - Extra button: (no name) - {B4D7803E-FCBF-4D1E-95AE-1F2CD7DAB72E} - (no file) (HKCU)
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O15 - Trusted Zone: *.05p.com
O15 - Trusted Zone: *.awmdabest.com
O15 - Trusted Zone: *.blazefind.com
O15 - Trusted Zone: *.clickspring.net
O15 - Trusted Zone: *.flingstone.com
O15 - Trusted Zone: *.frame.crazywinnings.com
O15 - Trusted Zone: *.mt-download.com
O15 - Trusted Zone: *.my-internet.info
O15 - Trusted Zone: *.scoobidoo.com
O15 - Trusted Zone: *.searchbarcash.com
O15 - Trusted Zone: *.searchmiracle.com
O15 - Trusted Zone: *.slotch.com
O15 - Trusted Zone: *.static.topconverting.com
O15 - Trusted Zone: *.xxxtoolbar.com
O15 - Trusted Zone: *.05p.com (HKLM)
O15 - Trusted Zone: *.awmdabest.com (HKLM)
O15 - Trusted Zone: *.blazefind.com (HKLM)
O15 - Trusted Zone: *.clickspring.net (HKLM)
O15 - Trusted Zone: *.flingstone.com (HKLM)
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O15 - Trusted Zone: *.mt-download.com (HKLM)
O15 - Trusted Zone: *.my-internet.info (HKLM)
O15 - Trusted Zone: *.scoobidoo.com (HKLM)
O15 - Trusted Zone: *.searchbarcash.com (HKLM)
O15 - Trusted Zone: *.searchmiracle.com (HKLM)
O15 - Trusted Zone: *.slotch.com (HKLM)
O15 - Trusted Zone: *.static.topconverting.com (HKLM)
O15 - Trusted Zone: *.xxxtoolbar.com (HKLM)
O15 - Trusted IP range: 206.161.125.149
O15 - Trusted IP range: 206.161.125.149 (HKLM)
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone (HKLM)
O16 - DPF: {0C3F7D74-ADA5-4976-8908-A8189590DAFA} (3DGreetings.com Player 2.0) - http://expressit.broderbund.com/Plugin/3DGreetings/vroom.CAB
O16 - DPF: {427273CC-764E-11D3-823D-006097F90453} (Pixami Image Editor Control) - http://www.imagestation.com/common/classes…ab?ver=1,1,0,30
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co…b?1095952135546
O16 - DPF: {CF1A5BDE-732F-49B7-AD1F-51010E37F9EB} (MSN Money Portfolio Manager) - http://fdl.msn.com/public/investor/v12/invinstl.exe
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by7fd.bay7.hotmail.msn.com/activex/HMAtchmt.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{86583147-AAE3-4131-A11E-36A2199B4135}: NameServer = 192.168.254.254
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
Post #4
Download THIS file to your desktop.

Right-click on the deldomains.inf file and select 'Install'

Once it is finished your Zones should be reset.

Note, if you use SpywareBlaster and/or IE/Spyads, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE/Spyads, run the batch file and reinstall the protection.

Then boot to safe mode (tap f8 while bios loads) scan with hojackthis and put a check beside these lines and choose FIX.

R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {B5A0B57E-BE5F-BB13-6317-E2FCAB757146} - C:\WINDOWS\iewr.dll

O4 - HKLM\..\Run: [3F.tmp] C:\DOCUME~1\PMM\LOCALS~1\Temp\3F.tmp.exe 2 10001
O4 - HKLM\..\Run: [tibs5] C:\WINDOWS\system32\tibs5.exe
O4 - HKLM\..\Run: [atlcv.exe] C:\WINDOWS\atlcv.exe
O4 - Startup: sync.bat

O16 - DPF: {0C3F7D74-ADA5-4976-8908-A8189590DAFA} (3DGreetings.com Player 2.0) - http://expressit.broderbund.com/Plugin/3DGreetings/vroom.CAB

Then while still in safe mode delete these files

C:\DOCUME~1\PMM\LOCALS~1\Temp\3F.tmp.exe
C:\WINDOWS\system32\tibs5.exe
C:\WINDOWS\atlcv.exe

Then reboot to normal mode and post a new log please.
Post #5
I did what you said, but was unable to find this file:

C:\DOCUME~1\PMM\LOCALS~1\Temp\3F.tmp.exe

Now what? ;) By the way, thanks a bunch for your quick help!!

Here is my new HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 2:46:51 PM, on 2/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\NavNT\vptray.exe
C:\PROGRA~1\STOMPS~1\SPYWAR~1\PPControl.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\STOMPS~1\SPYWAR~1\PPMemCheck.exe
C:\PROGRA~1\STOMPS~1\SPYWAR~1\CookiePatrol.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\PMM\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.excite.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [Spyware X-terminator Control Center] C:\PROGRA~1\STOMPS~1\SPYWAR~1\PPControl.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\STOMPS~1\SPYWAR~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\STOMPS~1\SPYWAR~1\CookiePatrol.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {10CA218C-B5AF-45D5-9B00-EE5BB8147FC7} - (no file) (HKCU)
O9 - Extra button: (no name) - {9D30273F-CF00-48E9-80BD-A7F6B697C23C} - (no file) (HKCU)
O9 - Extra button: (no name) - {B4D7803E-FCBF-4D1E-95AE-1F2CD7DAB72E} - (no file) (HKCU)
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone (HKLM)
O16 - DPF: {427273CC-764E-11D3-823D-006097F90453} (Pixami Image Editor Control) - http://www.imagestation.com/common/classes…ab?ver=1,1,0,30
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co…b?1095952135546
O16 - DPF: {CF1A5BDE-732F-49B7-AD1F-51010E37F9EB} (MSN Money Portfolio Manager) - http://fdl.msn.com/public/investor/v12/invinstl.exe
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by7fd.bay7.hotmail.msn.com/activex/HMAtchmt.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{86583147-AAE3-4131-A11E-36A2199B4135}: NameServer = 192.168.254.254
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
Post #7 last edited
I didn't try to open up the "My Computer" icon yet because I was worried about locking up again…….haha I will give it a try and let you know how it goes. So, everything else looks ok? EDIT: Seems to be OK/fully functional……things are faster, no question about that. Thanks again! I have had great luck with this forum - quick, to the point, and successful- thank you all for your help. I just am sorry that I don't ever have anything to add. :(
Post #8
If you dont have these three programs I would recommend that you get them. Spywareblaster, Spywareguard and IESPY AD. They will add 1000's of sites to your resticted zone and block some hijacks from happening. I also have a FREE FIREWALL and FREE ANTI VIRUS if you need one.

It is critical to have both a firewall and anti virus to protect your system.

Keep your system up to date and run Adaware & Spybot, once a week works, and hopefully you will be ok from here on. Both are available below.

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