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Spyware / Malware / Virus Removal

Toolbar Problem

7 min read

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Post #1
Following is the HijackThis.log for a pesky problem that I am having problems cleaning for a friend. Everytime I think the problem is fixed … it re-appears :wall: . Any advice you can provide would be welcome :). Thanks, Joe

Logfile of HijackThis v1.97.7
Scan saved at 2:57:44 PM, on 2/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Toolbar\TBPS.exe
C:\PROGRA~1\Toolbar\PIB.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmon.exe
C:\PROGRA~1\YAHOO!\browser\ycommon.exe
C:\Tools\HijackThis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Lexmark X6100 Series] "C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe"
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [TBPS] C:\PROGRA~1\Toolbar\TBPS.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: Yahoo! Login (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Mah Jong Garden by pogo - http://game4.pogo.com/applet-6.0.1.28/mahj…g-ob-assets.cab
O16 - DPF: {11111111-1111-1111-1111-111111113457} - file://c:\explorer.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6…922/wmv9VCM.CAB
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://download.yahoo.com/dl/installs/ymail/ymmapi.dll
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://download.yahoo.com/dl/installs/yab_af.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa…ash/swflash.cab

:wall: :wall: :wall:
Post #2
Hello manasta and Welcome to Tom Coyote

I am going to look over your log and get back to you
as soon as I can.

In the meantime, do this,

* Go to MY CONTROLS/ EMAIL SETTINGS and
ENABLE EMAIL NOTIFICATIONS

* At the top of this post, click on TRACK THIS TOPIC

* Please reply to this post by clicking on the REPLY BUTTON
and not the NEW TOPIC BUTTON




Ken545
Post #3
manasta,

Your HJT log is a very old version, please note the links at the bottom of my post, they will take you to some excellent tools that we may need to clean your system.

Please download and install HIJACKTHIS it will install by default in C:\ PROGRAM FILES\ HIJACKTHIS and this is exactly where we want it to be.

Please post back with a new log.

Ken545
Post #5
Sorry for the delay … I did not have access to the PC with the problem until today. Here is the new HIJACKTHIS log:

Logfile of HijackThis v1.99.0
Scan saved at 10:04:28 AM, on 2/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\PROGRA~1\Toolbar\TBPS.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmon.exe
C:\PROGRA~1\YAHOO!\browser\ycommon.exe
C:\PROGRA~1\Toolbar\PIB.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\Documents and Settings\Joanne\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {5B69C4E9-2B01-52FA-28A2-2587E3F6E9C5} - C:\WINDOWS\system32\doa.dll
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Lexmark X6100 Series] "C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe"
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [TBPS] C:\PROGRA~1\Toolbar\TBPS.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted IP range: (HKLM)
O16 - DPF: Mah Jong Garden by pogo - http://game4.pogo.com/applet-6.0.1.28/mahj…g-ob-assets.cab
O16 - DPF: {11111111-1111-1111-1111-111111113457} - file://c:\explorer.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{097B6471-E416-41E4-8F85-63717C859381}: NameServer = 66.73.20.40 206.141.193.55
O17 - HKLM\System\CS1\Services\Tcpip\..\{097B6471-E416-41E4-8F85-63717C859381}: NameServer = 66.73.20.40 206.141.193.55
O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - C:\PROGRA~1\Toolbar\toolbar.dll
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: ISEXEng - Unknown - C:\WINDOWS\System32\angelex.exe (file missing)
O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: VET Message Service - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
O23 - Service: ZESOFT - Unknown - C:\WINDOWS\zeta.exe (file missing)
Post #6
Hello manasta,

It's important to have Hijackthis in its very own folder. It will make backups of any fixes we make and those could be lost if there not in the same folder with HJT. Just go to MY COMPUTER and open up your C:\ drive, on the left you will see an option to MAKE A NEW FOLDER. then just name the folder Hijackthis, then go to your DOCUMENTS AND SETTING FOLDER where you have Hijackthis and right click on HIJACKTHIS.EXE and copy it, then go to your newHijackthis folder on your C:\ drive and paste it in.

I see some malware installed on your system, before we get into removing items manualy, we need to clean your system as much as posible before hand. I would like you to use the links at the bottom of my post and download and install both SPYBOT SEARCH AND DESTROY 1.3 and also AD-AWARE SE PERSONAL

Just follow all the defaults during installation. Here are some more tips on running both programs.


* Install Spybot Search and Destroy 1.3

* If you have the older version 1.2, remove it via ADD-REMOVE PROGRAMS.

Go to START/ CONTROL PANEL/ PERFORMANCE AND MAINTAINENCE/ ADD-REMOVE
PROGRAMS scroll to that program and click on REMOVE.

* During Installation, just follow all the defaults.

* Go to MODE and click on ADVANCED MODE.

* Then to SETTINGS / IGNORE PRODUCTS and put a checkmark in DSO EXPLOITS.

* Then to SETTINGS / FILE SETS and take the checkmark out of USAGE TRACKS.

* Then to TOOLS/ HOSTS FILE and then on the top click
on ADD SPYBOT S&D HOSTS FILES.

* Then check for UPDATES.

* Then to Immunize. then up at the top by the GREEN SIGN, click on IMMUNIZE.

* Then go to the top to SPYBOT and run a FULL SYSTEM SCAN.

* Then to FIX PROBLEMS and fix all it finds.


Then RE-BOOT your computer.


Now for AD-AWARE SE PERSONAL

AD-AWARE SE PERSONAL 1.05

If you have an older version of AD-AWARE You can remove via
the ADD-REMOVE PROGRAMS IN THE CONTROL PANEL

* During installation, follow all the defaults.

* Start the program and CHECK FOR UPDATES

* Take the checkmark out of SEARCH FOR NEGLIGIBLE RISK FILES

* Choose PERFORM FULL SYSTEM SCAN

* Run the scan

* When it is done, RIGHT CLICK ONE ONE OF THE ENTRIES/ SELECT ALL/ NEXT
and let it remove all that if finds.

You also have Incredimail installed, this is your call , but free programs like this are fun but they contain some not so fun stuff.. I would suggest going to ADD-REOMOVE PROGRAMS in the CONTROL PANEL and uninstalling it, but if you like it, we can try to work around it.

Then re-boot your PC and run HJT and post a new log please.

Ken545
Post #7
Hello Ken545,

I did the following:

Installed, Updated and Executed Spybot Search and Destroy 1.3

Two problems could not be fixed: TBPS.EXE and PIB.EXE

Rebooted PC

Installed, Updated and Executed AD-AWARE SE PERSONAL 1.05

Same problems could not be fixed (located in C:\My Program Files\Toolbar\): PIB.EXE, TOOLBAR.DLL and TBPS.EXE

Rebooted PC

Uninstalled Incredimail

Rebooted PC

After rebooting, I noticed in Task Manager that TBPS.EXE and PIB.EXE were running. Tried to "End Process" for each several times, but processes started up again each time.

Rebooted in Safe Mode with Command Prompt, navigated in DOS to TOOLBAR subdirectory and deleted TBPS.EXE, and then also deleted the TOOLBAR subdirectory.

Rebooted in Normal Mode and ran HIJACKTHIS … following is the log file:


Logfile of HijackThis v1.99.0
Scan saved at 7:42:01 PM, on 2/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmon.exe
C:\PROGRA~1\YAHOO!\browser\ycommon.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\Program Files\HiJackThis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5B69C4E9-2B01-52FA-28A2-2587E3F6E9C5} - C:\WINDOWS\system32\doa.dll
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Lexmark X6100 Series] "C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe"
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted IP range: (HKLM)
O16 - DPF: Mah Jong Garden by pogo - http://game4.pogo.com/applet-6.0.1.28/mahj…g-ob-assets.cab
O16 - DPF: {11111111-1111-1111-1111-111111113457} - file://c:\explorer.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: VET Message Service - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
Post #8
Hello again manasta,

Please follow the links at the bottom of my post and run TRENDMICRO online scan, besure to put a checkmark in AUTO CLEAN,

It wouldn't hurt to run the one from PANDA as well.

Then go here and run the free online trojan scan from Wilders
http://www.windowsecurity.com/trojanscan/

Please run HJT and put a checkmark in the following entries, close all windows and browsers and FIX.

O2 - BHO: (no name) - {5B69C4E9-2B01-52FA-28A2-2587E3F6E9C5} - C:\WINDOWS\system32\doa.dll

Optional resource hog. Your option to fix this one
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm

O15 - Trusted IP range: (HKLM)

O16 - DPF: {11111111-1111-1111-1111-111111113457} - file://c:\explorer.cab

If this is a game you downloaded you can keep it, orther wise fix it also
O16 - DPF: Mah Jong Garden by pogo - http://game4.pogo.com/applet-6.0.1.28/mahj…g-ob-assets.cab

Now reboot into SAFEMODE

To enter SAFEMODE

* Go to START/ SHUT OF YOUR COMPUTER/ RESTART

* As the computer starts to boot-up, Tap the F8 KEY
somewhat rapidly, this will bring up a menu.

* Use the UP AND DOWN ARROW KEYS to scroll
up to SAFEMODE

* Then press the ENTER KEY ON YOUR KEYBOARD

While in SAFEMODE enable windows to show all files,



SHOW HIDDEN FILES AND FOLDERS

* Click on MY COMPUTER

* Then on your C: Drive

* Then to TOOLS/ FOLDER OPTIONS/ VIEW

* Choose the radio button to SHOW HIDDEN FILES AND FOLDERS

* Take the checkmark out of HIDE EXTENSIONS FOR KNOWN FILE TYPES

* Then APPLY/ OK

* Don't forget to reverse this once your computer is clean


Now look for the following and delete them

C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm <–This entire folder

Then please run HJT and post a new log,

Ken545
Post #9
Hello Ken545,

I did the following:

Executed TRENDMICRO

Executed PANDA

Executed TROJAN SCAN FROM WILDERS

Fixed items with HIJACKTHIS

Deleted INCREDIMAIL folder

Following is the latest HJT Scan:

Logfile of HijackThis v1.99.0
Scan saved at 1:31:15 PM, on 2/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Lexmark X6100 Series] "C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe"
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Mah Jong Garden by pogo - http://game4.pogo.com/applet-6.0.1.28/mahj…g-ob-assets.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: VET Message Service - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
Post #11 last edited
HI Ken545,

Here is another HJT log file (the previous one was done in Safe Mode :oops: - Sorry ):

Logfile of HijackThis v1.99.0
Scan saved at 2:45:12 PM, on 2/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmon.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\PROGRA~1\YAHOO!\browser\ycommon.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Lexmark X6100 Series] "C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe"
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Mah Jong Garden by pogo - http://game4.pogo.com/applet-6.0.1.28/mahj…g-ob-assets.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{097B6471-E416-41E4-8F85-63717C859381}: NameServer = 66.73.20.40 206.141.193.55
O17 - HKLM\System\CS1\Services\Tcpip\..\{097B6471-E416-41E4-8F85-63717C859381}: NameServer = 66.73.20.40 206.141.193.55
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: VET Message Service - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

Manasta
Post #12
manasta,

Your log looks clean, you did a good job !! WELL DONE.

Here are some additional things that I suggest you do to keep all this garbage from installing in the first place.

* Installed SP2, thats great, but don't forget to check for WINDOWS UPDATES in the future. You can go to START/ CONTROL PANEL/ SECURITY CENTER and make sure that both WINDOWS UPDATES and FIREWALL are on. If you want to install a third party firewall, you can go here and install the free one from ZONELABS http://www.pcworld.com/downloads/file_desc…,RSS,RSS,00.asp

* Keep your ANTI - VIRUS SOFTWARE up to date and run it on a regular basis.

* You can go here and download and install CCleaner, just run it with all the defaults. It does a good job of keeping your system clean of all the temp files and such. Run it every so often.
http://www.ccleaner.com/

* Clean out all temp folders in SAFEMODE
Go to START/ RUN and type in %temp% and delete all that it finds, you can run this one as well %windir%\temp

* Re-boot

* Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)

1. Turn off System Restore.

* On the Desktop, right-click My Computer.

* Click Properties.

* Click the System Restore tab.

* Check Turn off System Restore.

* Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.

On the Desktop, right-click My Computer.

Click Properties.

Click the System Restore tab.

UN-Check *Turn off System Restore*.

Click Apply, and then click OK.

* Don't forget to go back and re-enable to hide System Files.


SHOW HIDDEN FILES AND FOLDERS

* Click on MY COMPUTER

* Then on your C: Drive

* Then to TOOLS/ FOLDER OPTIONS/ VIEW

* Choose the radio button to SHOW HIDDEN FILES AND FOLDERS

* Take the checkmark out of HIDE EXTENSIONS FOR KNOWN FILE TYPES

* Then APPLY/ OK

* Don't forget to reverse this once your computer is clean

* Follow the my links and download and install SPYWARE BLASTER , don't forget to check for updates and a regular basis.

* You can also install SPYWARE GUARD.

That's it, glad we got you clean. Thanks for using TOM COYOTE





Ken545
Post #13
Ken545, Thanks for all of your help and advice … I couldn't have done it without your assistance. I will certainly follow your suggestions to help prevent a recurrence in the future. Thanks again :wavey: and best regards, Manasta
Post #14
As this problem has been resolved the topic will be closed. If you need this topic reopened, please request this by sending an email to us at the following link
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The subject of the email must be "Reopen". Include your post username and details about why you need it reopened, with a valid link to your post.

Thanks, MrC

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