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Please Help With Hjt Log

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Post #1
:o I'm afraid to FIX anything with Hijack This unless I get the OK from someone who knows what it's all about. Thanks if you can help me!
Post #2
:o I'm afraid to FIX anything with Hijack This unless I get the OK from someone who knows what it's all about. Thanks if you can help me!

***************************BEGIN LOG******************
Logfile of HijackThis v1.99.0
Scan saved at 2:48:39 PM, on 1/29/05
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\SILICON PRAIRIE SOFTWARE\MEMTURBO\MEMTURBO.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGMAIN.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGBHP.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\MY DOCUMENTS\HIJACKTHIS.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/chsi.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\PROGRAM FILES\SPYWAREGUARD\DLPROTECT.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: QuickSearch SearchBar - {82315A18-6CFB-44a7-BDFD-90E36537C252} - C:\Program Files\QuickSearch\QuickSearchBar3_28.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - Startup: MemTurbo.lnk = C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O9 - Extra button: Control Pad - {28D44DAC-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\PROGRAM FILES\VERIZON ONLINE\CONTROLPAD\Misc\a_menu.exe (file missing)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra button: ComcastHSI - {69616780-BC6C-11D7-8041-00045A8F2873} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Help - {69616781-BC6C-11D7-8041-00045A8F2873} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: Support - {69616782-BC6C-11D7-8041-00045A8F2873} - http://www.comcastsupport.com (file missing) (HKCU)
O12 - Plugin for .dcr: C:\Program Files\Netscape\Communicator\Program\PLUGINS\NP32DSW.DLL
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O15 - Trusted Zone: www.staples.com
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {72C23FEC-3AF9-48FC-9597-241A8EBDFE0A} (InstallShield International Setup Player) - http://ftp.hp.com/pub/automatic/player/isetupML.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?322
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/282ea52d5ecc61…ip/RdxIE601.cab
O16 - DPF: {3A7FE611-1994-4EF1-A09F-99456752289D} - http://install.wildtangent.com/ActiveLaunc…iveLauncher.cab
************************END LOG*****************

Thanks again!
Post #3 last edited
Hi hegs7,

Go to Add/Remove Programs and uninstall (if present):
Quick Search

Before fixing items with Hijack This, you should disable Spyware Guard because it may interfere while fixing items. To disable Spyware Guard, right click on its icon on the takbar, this will open the program, exit from the File menu and confirm that you wish to shut it down.

Then, open Hijack This!, run a scan and check these items:
O3 - Toolbar: QuickSearch SearchBar - {82315A18-6CFB-44a7-BDFD-90E36537C252} - C:\Program Files\QuickSearch\QuickSearchBar3_28.dll

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/282ea52d5ecc61…ip/RdxIE601.cab

If you didn't add this website to your trusted zone, check it. You only add websites to the trusted zone only if you are sure they won't damage your computer. Adding the wrong websites to the trusted zone will damage your computer and open it up for attacks.
O15 - Trusted Zone: www.staples.com

This item is optional. This item belongs to Wild Tangent and I strongly recommend that you check this item.
O16 - DPF: {3A7FE611-1994-4EF1-A09F-99456752289D} - http://install.wildtangent.com/ActiveLaunc…iveLauncher.cab

Now please close all windows and browsers, except HijackThis, and have HijackThis fix them by clicking on Fix Checked.

Then,reboot in Safe mode. To reboot in Safe mode:
Restart your computer and immediately begin tapping the F8 key on your keyboard. If done right a Windows Advanced Options menu will appear. Select the Safe Mode option and press Enter.

Delete this folder:
C:\Program Files\QuickSearch

Then, delete Temp Files. To delete temp files:
Click on Start and then run, and type %temp% and press the ok button.

This should open up the temp directory that your machine uses. Please delete all files that are found there.

Do this same process for %windir%\temp.

Then, delete Temporary Internet Files. To delete Temporary Internet Files:
Open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.

Then,reboot (in the normal mode) and post a new log in this thread using [external image: Posted Image] to make sure that the malware items are fixed.
Post #4
Thank you for your help. I did everything spelled out in your reply EXCEPT the direction to check and remove the line O3-Toolbar:QuickSearchBar The line did not show up on my scan (maybe since I followed your advice and ran ADD/REMOVE on Quick Search before I started anything else.
Here is my latest HJT LOG:
******************BEGIN LOG***********

Logfile of HijackThis v1.99.0
Scan saved at 10:39:13 AM, on 2/5/05
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\SILICON PRAIRIE SOFTWARE\MEMTURBO\MEMTURBO.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGMAIN.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGBHP.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\MY DOCUMENTS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/chsi.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\PROGRAM FILES\SPYWAREGUARD\DLPROTECT.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - Startup: MemTurbo.lnk = C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O9 - Extra button: Control Pad - {28D44DAC-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\PROGRAM FILES\VERIZON ONLINE\CONTROLPAD\Misc\a_menu.exe (file missing)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra button: ComcastHSI - {69616780-BC6C-11D7-8041-00045A8F2873} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Help - {69616781-BC6C-11D7-8041-00045A8F2873} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: Support - {69616782-BC6C-11D7-8041-00045A8F2873} - http://www.comcastsupport.com (file missing) (HKCU)
O12 - Plugin for .dcr: C:\Program Files\Netscape\Communicator\Program\PLUGINS\NP32DSW.DLL
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {72C23FEC-3AF9-48FC-9597-241A8EBDFE0A} (InstallShield International Setup Player) - http://ftp.hp.com/pub/automatic/player/isetupML.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?322

********END LOG******************

Thank you for all your help. I really appreciate your detailed and easy to follow instructions.
Hegs7 :D
Post #5
Your log looks clean :thumbup:

To prevent re-infection in the future:
1.I suggest you download Spyware Blaster to prevent the installation of Spyware in the first place.

2.IE-Spyad puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all and I suggest you download it.

3. I noticed that you do not have a firewall and that makes you vulnerable to Hackers. I recommend you use Zone Alarm or Kerio Firewall

4.I recommend that you read a thead titled So how do I get infected in the first place? by Tony Klien which informs you on how to tighten the security of your PC.
Post #6
Thanks, tj416, for the help you gave me in reviewing my HJT log. You mention SPYWAREBLASTER as a possible program that I might be interested in. I have SPYWAREBLASTER installed already. I have tried a few firewalls, but they all interferred with the running of my computer (some actually made it impossible to do anything without a crash). I will look into the 2 firewalls that you recommended. Thanks again. I appreciate your advice. Hegs7
Post #8
If you need this topic reopened, please request this by sending an email to us at the following link
(Click for address)
Include your post user name and detail why you need it reopened with a valid link to your post.
Any bad links or emails that are not from the original poster will be deleted without response.
Any emails without the subject "Reopen" will be deleted without being looked at.

If this is not your thread please start a New Topic.


To help keep you clean follow the recommendations in Tony's article here:
So how did I get infected in the first place?

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