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Spyware / Malware / Virus Removal

I Think I May Have Spware <AB>

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Post #1
My symptoms are popup windows that appear that didn't used to, when I browse websites that shouldn't have popups. Some are commericial advertisments; others are windows that say I'm infected.

I ran HijackThis, and here's the log:

Logfile of HijackThis v1.99.0
Scan saved at 10:45:14 AM, on 12/28/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\Explorer.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\??plorer.exe
C:\Documents and Settings\tck\Application Data\irsa.exe
E:\Data\Utilities\General\StickyNote.exe
c:\documents and settings\tck\local settings\temp\KCbWcAXxE.exe
E:\Apps\MSOffice\Office10\OUTLOOK.EXE
E:\Apps\MSOffice\Office10\WINWORD.EXE
C:\WINDOWS\myCIO\Agent\myAgttry.exe
E:\Apps\AdobeReader\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
E:\Data\Utilities\General\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\tck\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\tck\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\tck\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R3 - URLSearchHook: AutoSearch Class - {1E432263-6841-4653-8F02-366A2F77E339} - C:\PROGRA~1\WINDOW~4\WinSB.DLL
O2 - BHO: (no name) - {38D41778-E14A-28E6-D901-155579F12845} - C:\WINDOWS\System32\jdl.dll
O2 - BHO: Search Help - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Documents and Settings\tck\Local Settings\Temp\3q.dll
O4 - HKLM\..\Run: [myCIO.com ASaP] C:\WINDOWS\myCIO\Agent\myagttry.exe
O4 - HKLM\..\Run: [myCIO.com Splash] C:\WINDOWS\myCIO\VScan\Splash.exe
O4 - HKLM\..\Run: [sN2JmV] c:\documents and settings\tck\local settings\temp\sN2JmV.exe
O4 - HKLM\..\Run: [KCbWcAXxE] c:\documents and settings\tck\local settings\temp\KCbWcAXxE.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpyKiller] E:\Data\Tim's Utilities\General\New Folder\SpyKiller\spykiller.exe /startup
O4 - HKCU\..\Run: [Lvoa] C:\WINDOWS\System32\??plorer.exe
O4 - HKCU\..\Run: [Tlnb] C:\Documents and Settings\tck\Application Data\irsa.exe
O4 - Startup: Shortcut to StickyNote.lnk = E:\Data\Utilities\General\StickyNote.exe
O4 - Global Startup: Microsoft Office.lnk = E:\Apps\MSOffice\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\Apps\OfficeXP\Office10\EXCEL.EXE/3000
O16 - DPF: {40C83AF8-FEA7-4A6A-A470-431EE84A0886} (SecureObjectFactory Class) - http://enu.vs.mcafeeasap.com/VS2/bin/myCioAgt.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = aus.madisonlife.com
O17 - HKLM\Software\..\Telephony: DomainName = aus.madisonlife.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = aus.madisonlife.com
O18 - Protocol: myrm - {4D034FC3-013F-4B95-B544-44D49ABE3E76} - C:\WINDOWS\myCIO\Agent\myRmProt2.8.1.144.dll
O23 - Service: McShield - Network Associates, Inc. - C:\WINDOWS\myCIO\VScan\McShield.exe
O23 - Service: McAfee Agent - Network Associates, Inc. - C:\WINDOWS\myCIO\Agent\myAgtSvc.exe



Any help would be appreciated.
Post #2
Hello, I'm just wondering if my post got accidentally lost. It's been a week since I posted, and my post is 46 pages deep, so I was afraid maybe you all missed my post.
Post #3
Click here to download DllCompare. Start the Program with and click the Run Locate.com - be sure the \Windows\System32 directory is in the box and wait until the the blue text says it has 'completed the scan'.

Click the Compare button to start the next process. The results appear in two panes - files in the upper pane have been verified to 'exist', files in the lower pane were 'not able to be accessed'. Very few files should be listed in the lower pane when the Compare scan is complete. Click on each of the listed entries in the lower pane to select them. Right-click on the file and use the option Rescan. This will cause Windows Find to see if the file does exist, and then if so it will be removed from the list to reduce the number of identified files.

Click the Make a Log of what was found button and post the log here in this thread and wait for further instructions.
Post #4
Thank you. I did what you said, and no files appeared in the lower pane, though a bunch were in the upper pane. Here's the log you requested: * DLLCompare Log version(1.0.0.125) Files Found that Windows does not See or cannot Access *Not everything listed here means you are infected! ________________________________________________ O^E says: "There were no files found :)" ________________________________________________ 1,118 items found: 1,118 files, 0 directories. Total of file sizes: 200,519,088 bytes 191.23 M Administrator Account = False ——————–End log———————
Post #5
Click here to download CWShredder and run it, hit 'fix' as opposed to 'scan only'. Reboot when done.

Click here to download Spybot Search & Destroy - install, update, scan and fix all RED items it finds. Reboot when done.

Click here to download Ad-Aware SE and install. Before scanning click on "check for updates now" to make sure you have the latest reference file. Click "Start", select "Perform Full System scan" and "Next" to start the scan. When the scan is finished, the screen will tell you if anything has been found, click "Next". The bad files will be listed, right click the pane and click "Select all objects" - this will put a check mark in the box at the side, click "Next" again and click "OK" at the prompt "# objects will be removed. Continue?".

Reboot when done. Rescan with HJT and post a new log here so that any remnants can be removed manually.
Post #6
Okay I've done all you asked, and I thought I should mention that my computer has McAffee antivirus installed. When Spybot Search & Destroy ran, it found a bunch of viruses and deleted them. The same thing happened with Ad-Aware SE ran.

In end I ran everything you said, and here is the new hijack log:

Logfile of HijackThis v1.99.0
Scan saved at 9:33:20 AM, on 1/5/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\myCIO\Agent\myAgtSvc.exe
C:\WINDOWS\myCIO\VScan\McShield.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\myCIO\Agent\myagttry.exe
C:\documents and settings\tck\local settings\temp\sN2JmV.exe
C:\documents and settings\tck\local settings\temp\sN2JmV.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\System32\wuauclt.exe
E:\Data\Utilities\General\hijackthis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\Data\Utilities\General\Problem\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Search Help - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Documents and Settings\Administrator\Local Settings\Temp\oy.dll
O4 - HKLM\..\Run: [myCIO.com ASaP] C:\WINDOWS\myCIO\Agent\myagttry.exe
O4 - HKLM\..\Run: [myCIO.com Splash] C:\WINDOWS\myCIO\VScan\Splash.exe
O4 - HKLM\..\Run: [sN2JmV] C:\documents and settings\tck\local settings\temp\sN2JmV.exe
O4 - HKLM\..\Run: [KCbWcAXxE] C:\documents and settings\tck\local settings\temp\KCbWcAXxE.exe
O4 - HKLM\..\Run: [sN2JmV.exe] C:\documents and settings\tck\local settings\temp\sN2JmV.exe
O4 - HKLM\..\Run: [KCbWcAXxE.exe] C:\documents and settings\tck\local settings\temp\KCbWcAXxE.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = E:\Apps\MSOffice\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\Apps\OfficeXP\Office10\EXCEL.EXE/3000
O16 - DPF: {40C83AF8-FEA7-4A6A-A470-431EE84A0886} (SecureObjectFactory Class) - http://enu.vs.mcafeeasap.com/VS2/bin/myCioAgt.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = aus.madisonlife.com
O17 - HKLM\Software\..\Telephony: DomainName = aus.madisonlife.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = aus.madisonlife.com
O18 - Protocol: myrm - {4D034FC3-013F-4B95-B544-44D49ABE3E76} - C:\WINDOWS\myCIO\Agent\myRmProt2.8.1.144.dll
O23 - Service: McShield - Network Associates, Inc. - C:\WINDOWS\myCIO\VScan\McShield.exe
O23 - Service: McAfee Agent - Network Associates, Inc. - C:\WINDOWS\myCIO\Agent\myAgtSvc.exe
Post #7
Press Control-Alt-Del to enter the Task Manager. Click on the Processes tab and end the following processes:

sN2JmV.exe

Exit the Task Manager when finished, find and delete C:\documents and settings\tck\local settings\temp\sN2JmV.exe

Make sure that you have no browser windows open as this could prevent the fix from working properly. Open HijackThis, scan and when complete, remove the following entries by checking the box to the left and clicking 'fixed checked':

O2 - BHO: Search Help - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Documents and Settings\Administrator\Local Settings\Temp\oy.dll
O4 - HKLM\..\Run: [sN2JmV] C:\documents and settings\tck\local settings\temp\sN2JmV.exe
O4 - HKLM\..\Run: [KCbWcAXxE] C:\documents and settings\tck\local settings\temp\KCbWcAXxE.exe
O4 - HKLM\..\Run: [sN2JmV.exe] C:\documents and settings\tck\local settings\temp\sN2JmV.exe
O4 - HKLM\..\Run: [KCbWcAXxE.exe] C:\documents and settings\tck\local settings\temp\KCbWcAXxE.exe

Reboot when done, rescan with HJT and post a new log here.
Post #8
Okay, I done this, and here is the new log:

Logfile of HijackThis v1.99.0
Scan saved at 9:26:25 AM, on 1/6/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\myCIO\Agent\myAgtSvc.exe
C:\WINDOWS\myCIO\VScan\McShield.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\myCIO\Agent\myagttry.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\System32\wuauclt.exe
E:\Data\Utilities\General\hijackthis\HijackThis.exe

O2 - BHO: (no name) - {23BBC87C-28B4-7F1F-CF69-5CA76D4BC4C6} - C:\WINDOWS\System32\zkzn.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\Data\Utilities\General\Problem\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [myCIO.com ASaP] C:\WINDOWS\myCIO\Agent\myagttry.exe
O4 - HKLM\..\Run: [myCIO.com Splash] C:\WINDOWS\myCIO\VScan\Splash.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = E:\Apps\MSOffice\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\Apps\OfficeXP\Office10\EXCEL.EXE/3000
O16 - DPF: {40C83AF8-FEA7-4A6A-A470-431EE84A0886} (SecureObjectFactory Class) - http://enu.vs.mcafeeasap.com/VS2/bin/myCioAgt.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = aus.madisonlife.com
O17 - HKLM\Software\..\Telephony: DomainName = aus.madisonlife.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = aus.madisonlife.com
O18 - Protocol: myrm - {4D034FC3-013F-4B95-B544-44D49ABE3E76} - C:\WINDOWS\myCIO\Agent\myRmProt2.8.1.144.dll
O23 - Service: McShield - Network Associates, Inc. - C:\WINDOWS\myCIO\VScan\McShield.exe
O23 - Service: McAfee Agent - Network Associates, Inc. - C:\WINDOWS\myCIO\Agent\myAgtSvc.exe
Post #9
Nearly. Make sure that you have no browser windows open as this could prevent the fix from working properly. Open HijackThis, scan and when complete, remove the following entries by checking the box to the left and clicking 'fixed checked':

O2 - BHO: (no name) - {23BBC87C-28B4-7F1F-CF69-5CA76D4BC4C6} - C:\WINDOWS\System32\zkzn.dll

Reboot when done, rescan with HJT and post a new log here.
Post #10
Okay, it's done. Here's the new log:

Logfile of HijackThis v1.99.0
Scan saved at 5:46:22 PM, on 1/6/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\myCIO\Agent\myAgtSvc.exe
C:\WINDOWS\myCIO\VScan\McShield.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\myCIO\Agent\myagttry.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\userinit.exe
E:\Data\Utilities\General\hijackthis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\Data\Utilities\General\Problem\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [myCIO.com ASaP] C:\WINDOWS\myCIO\Agent\myagttry.exe
O4 - HKLM\..\Run: [myCIO.com Splash] C:\WINDOWS\myCIO\VScan\Splash.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = E:\Apps\MSOffice\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\Apps\OfficeXP\Office10\EXCEL.EXE/3000
O16 - DPF: {40C83AF8-FEA7-4A6A-A470-431EE84A0886} (SecureObjectFactory Class) - http://enu.vs.mcafeeasap.com/VS2/bin/myCioAgt.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = aus.madisonlife.com
O17 - HKLM\Software\..\Telephony: DomainName = aus.madisonlife.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = aus.madisonlife.com
O18 - Protocol: myrm - {4D034FC3-013F-4B95-B544-44D49ABE3E76} - C:\WINDOWS\myCIO\Agent\myRmProt2.8.1.144.dll
O23 - Service: McShield - Network Associates, Inc. - C:\WINDOWS\myCIO\VScan\McShield.exe
O23 - Service: McAfee Agent - Network Associates, Inc. - C:\WINDOWS\myCIO\Agent\myAgtSvc.exe
Post #13
You're welcome - glad to help :D

To help keep you clean follow the recommendations in Tony's article here:

So how did I get infected in the first place?



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