Lost In Washington State!

Just hooked up to cable internet and had dial up AOL. Using IE I am bogged down big time!!!!!! Would be great if someone can help me id appreciate it mucho!! thanks for your help . I am so glad there are forums out here like this.

Marbeck

StartupList report, 12/24/2004, 10:36:06 PM
StartupList version: 1.52.2
Started from : C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 3 for hijackthis.zip\HijackThis.EXE
Detected: Windows XP SP1 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\VTTimer.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\RUNDLL32.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\Lexmark X5100 Series\lxbabmon.exe
C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\interMute\SpamSubtract\SpamSub.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
C:\WINDOWS\System32\u514pfh.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\America Online 9.0\aolwbspd.exe
C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\ddeml.exe
C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 3 for hijackthis.zip\HijackThis.exe
C:\WINDOWS\System32\winpack.exe
C:\WINDOWS\System32\ddeml.exe

————————————————–

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Owner\Start Menu\Programs\Startup]
Organize.lnk = ?
PowerReg Scheduler V3.exe
spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSub.exe
wkcalrem.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe

————————————————–

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

————————————————–

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

SunJavaUpdateSched = C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
hpsysdrv = c:\windows\system\hpsysdrv.exe
HPHUPD05 = c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
HPHmon05 = C:\WINDOWS\System32\hphmon05.exe
KBD = C:\HP\KBD\KBD.EXE
UpdateManager = "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
Recguard = C:\WINDOWS\SMINST\RECGUARD.EXE
VTTimer = VTTimer.exe
PS2 = C:\WINDOWS\system32\ps2.exe
ccApp = "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
AGRSMMSG = AGRSMMSG.exe
Sunkist2k = C:\Program Files\Multimedia Card Reader\shwicon2k.exe
AlcxMonitor = ALCXMNTR.EXE
Reminder = "C:\Windows\Creator\Remind_XP.exe"
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
SmcService = C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
WildTangent CDA = RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
ViewMgr = C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
Microsoft Works Update Detection = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
Lexmark X5100 Series = "C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe"
tgcmd = "C:\Program Files\support.com\bin\tgcmd.exe" /server

————————————————–

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce

gq1bz.exe = C:\WINDOWS\System32\gq1bz.exe /k

————————————————–

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

RecordNow! =
Yahoo! Pager = C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
ddeml = C:\WINDOWS\System32\ddeml.exe
winpack = C:\WINDOWS\System32\winpack.exe

————————————————–

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce

gq1bz.exe = C:\WINDOWS\System32\gq1bz.exe /k

————————————————–

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\logon.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

————————————————–


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\Program Files\E-Book Systems\FlipAlbum 5 Suite\FpLaunch.dll - {4401FDC3-7996-4774-8D2B-C1AE9CD6CC25}
(no name) - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll - {A7327C09-B521-4EDB-8509-7D2660C9EC98}
(no name) - C:\WINDOWS\system32\zci.dll - {A78860C8-EE1A-46DF-A97F-E3E6D433E80B}
(no name) - c:\Program Files\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}
(no name) - (no file) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC}

————————————————–

Enumerating Task Scheduler jobs:

Norton AntiVirus - Scan my computer - Owner.job
Norton AntiVirus - Scan my computer.job
Symantec NetDetect.job

————————————————–

Enumerating Download Program Files:

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\system32\Macromed\Director\SwDir.dll
CODEBASE = http://fpdownload.macromedia.com/get/shock…director/sw.cab

[{1D0D9077-3798-49BB-9058-393499174D5D}]
CODEBASE = file://c:\counter.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
CODEBASE = http://download.macromedia.com/pub/shockwa…ash/swflash.cab

————————————————–

Enumerating Winsock LSP files:

Protocol #1: SpSubLSP.dll (file MISSING)
Protocol #2: SpSubLSP.dll (file MISSING)
Protocol #3: SpSubLSP.dll (file MISSING)
Protocol #4: SpSubLSP.dll (file MISSING)
Protocol #5: SpSubLSP.dll (file MISSING)
Protocol #11: SpSubLSP.dll (file MISSING)

————————————————–

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

————————————————–
End of report, 9,189 bytes
Report generated in 0.079 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only


.Logfile of HijackThis v1.99.0
Scan saved at 10:36:49 PM, on 12/24/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\VTTimer.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\RUNDLL32.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\Lexmark X5100 Series\lxbabmon.exe
C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\interMute\SpamSubtract\SpamSub.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
C:\WINDOWS\System32\u514pfh.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\America Online 9.0\aolwbspd.exe
C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 3 for hijackthis.zip\HijackThis.exe
C:\WINDOWS\System32\winpack.exe
C:\WINDOWS\System32\ddeml.exe
C:\WINDOWS\System32\notepad.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - Default URLSearchHook is missing
O1 - Hosts file is located at: C:\WINDOWS\System32\drivers\etc\hosts
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: FlpLauncher Class - {4401FDC3-7996-4774-8D2B-C1AE9CD6CC25} - C:\Program Files\E-Book Systems\FlipAlbum 5 Suite\FpLaunch.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: (no name) - {A78860C8-EE1A-46DF-A97F-E3E6D433E80B} - C:\WINDOWS\system32\zci.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Lexmark X5100 Series] "C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe"
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\RunOnce: [gq1bz.exe] C:\WINDOWS\System32\gq1bz.exe /k
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
O4 - HKCU\..\Run: [ddeml] C:\WINDOWS\System32\ddeml.exe
O4 - HKCU\..\Run: [winpack] C:\WINDOWS\System32\winpack.exe
O4 - HKCU\..\RunOnce: [gq1bz.exe] C:\WINDOWS\System32\gq1bz.exe /k
O4 - Startup: Organize.lnk = ?
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSub.exe
O4 - Startup: wkcalrem.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{149BB084-7486-422D-8046-8E48833539C8}: NameServer = 198.81.17.134
O17 - HKLM\System\CS1\Services\Tcpip\..\{149BB084-7486-422D-8046-8E48833539C8}: NameServer = 198.81.17.134
O23 - Service: AOL Connectivity Service - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AOL Spyware Protection Service - Unknown - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
O23 - Service: Symantec Event Manager - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ISEXEng - Unknown - C:\WINDOWS\System32\angelex.exe (file missing)
O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Sygate Personal Firewall - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe
O23 - Service: WAN Miniport (ATW) Service - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Please click here for instructions on how to set up a HijackThis folder.

Scanning With Ad-Aware SE :

1. Download and Install Ad-Aware SE, keeping the default options. However, some of the settings will need to be changed before your first scan

2.Close ALL windows except Ad-Aware SE

3. Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.

4. Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window

1) In the ‘General’ window make sure the following are selected in green:
*Automatically save log-file
*Automatically quarantine objects prior to removal
*Safe Mode (always request confirmation)

Under Definitions:
*Prompt to udate outdated definitions - set the number of days


2) Click on the ‘Scanning’ button on the left and select in green :

Under Driver, Folders & Files:
*Scan Within Archives

Under Select drives & folders to scan -
*choose all hard drives

Under Memory & Registry: all green
*Scan Active Processes
*Scan Registry
*Deep Scan Registry
*Scan my IE favorites for banned URL’s
*Scan my Hosts file


3) Click on the ‘Advanced’ button on the left and select in green:

Under Shell Integration:
*Move deleted files to recycle bin

Under Logfile Detail Level: (all green)
*include addtional object information
*DESELECT - include negligible objects information
*include environment information

Under Alternate Data Streams:
*Don't log streams smaller than 0 bytes
*Don't log ADS with the following names: CA_INOCULATEIT


4) Click the ‘Tweak’ button and select in green:

Under the ‘Scanning Engine’:
*Unload recognized processes during scanning
*Scan registry for all users instead of current user only


Under the ‘Cleaning Engine’:
*Let Windows remove files in use at next reboot


Under the Log Files:
*Include basic Ad-aware SE settings in logfile
*Include additional Ad-aware SE settings in logfile
*Please do not check or make green: Include Module list in logfile


5. Click on ‘Proceed’ to save the settings.

6. Click ‘Start’

*Choose:'Perform Full System Scan'
*DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.

7. Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.

8. If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window

9. Save the log file when it asks and then click ‘finish’

10. REBOOT to complete the removal of what Ad-Aware SE found




Scanning in Spybot Search and Destroy:

1. Downloaded and Install Spybot S&D, accepting the Default Settings

2. In the Menu Bar at the top of the Spybot window you will see 'Mode'. Make certain that 'default mode' has a check mark beside it.

3. Close ALL windows except Spybot S&D

4. Click the button to ‘Search for Updates’ then download and install the Updates.

5. Next click the button ‘Check for Problems’

6. When Spybot is complete, it will be showing ‘RED’ entries bold 'Black' entries and ‘GREEN’ entries in the window

7. Make certain there is a check mark beside all of the RED entries ONLY.

8. Choose ‘Fix Selected Problems’ and allow Spybot to fix the RED entries.

9.REBOOT to complete the scan and clear memory.


Finally after running both Spybot SD and Ad-Aware SE, RESCAN with HijackThis and POST your logfile in the same thread using ‘Add Reply’.