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My Browser Has Fallen And It Can't Get Up

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Post #1
Ok, not sure if I'm posting this right but I'm pretty desperate… my startpage has been hijacked to about:blank and I can't reach links from websites without getting a "cannot find server message" or another hijacked search page. SO my log is below… I've done scans with ad-aware and spybot s&d, and they are both ironically congratulating my on my system being clean. I see suspicious a-doings transpiring, but I don't want to do anything to make it worse.
THANKS!

StartupList report, 3/26/2005, 9:54:58 PM
StartupList version: 1.52.2
Started from : C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.EXE
Detected: Windows XP SP1 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Gateway\Gateway Ink Monitor\GWInkMonitor.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
C:\Program Files\BitTorrent\btdownloadgui.exe
C:\Program Files\BitTorrent\btdownloadgui.exe
C:\Program Files\Kazaa Lite Resurrection\kazaalite.kpp
C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe

————————————————–

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Owner\Start Menu\Programs\Startup]
PowerReg SchedulerV2.exe

————————————————–

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

————————————————–

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

IgfxTray = C:\WINDOWS\System32\igfxtray.exe
HotKeysCmds = C:\WINDOWS\System32\hkcmd.exe
GWMDMMSG = GWMDMMSG.exe
GWMDMpi = C:\WINDOWS\GWMDMpi.exe
Gateway Ink Monitor = "C:\Program Files\Gateway\Gateway Ink Monitor\GWInkMonitor.exe"
mmtask = c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
SynTPLpr = C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
SynTPEnh = C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
NeroCheck = C:\WINDOWS\system32\NeroCheck.exe
EPSON Stylus Photo R200 Series = C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB003" /M "Stylus Photo R200"
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime

————————————————–

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

PopUpStopperFreeEdition = "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
AIM = C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
MsnMsgr = "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background

————————————————–

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\sspipes.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

————————————————–


Enumerating Task Scheduler jobs:

Ad-Aware SE Personal.job
Norton AntiVirus - Scan my computer.job
Spybot - Search & Destroy.job
Symantec NetDetect.job

————————————————–

Enumerating Download Program Files:

[QuickTime Object]
InProcServer32 = C:\Program Files\QuickTime\QTPlugin.ocx
CODEBASE = http://www.apple.com/qtactivex/qtplugin.cab

[HouseCall Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\xscan53.ocx
CODEBASE = http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab

[MsnMessengerSetupDownloadControl Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\MsnMessengerSetupDownloader.ocx
CODEBASE = http://messenger.msn.com/download/MsnMesse…pDownloader.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
CODEBASE = http://fpdownload.macromedia.com/pub/shock…ash/swflash.cab

————————————————–

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

————————————————–
End of report, 5,500 bytes
Report generated in 0.230 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
Post #2
Hello apathystar7, Welcome to the Forum.

There's a new version of HijackThis.

Please delete any HijackThis Folders and Files you have now.


Please download this self extracting file to your My Downloads folder or My Received Files (dependent on your Operating System):

http://www.merijn.org/files/hijackthis_sfx.exe

Click the "Save" button.

Navigate to My Documents>Chose My Downloads or My Received Files folder once inside that folder click "Save".

Now go to the folder you saved HijackThis_sfx.exe in.

Double click HijackThis_sfx.exe and select Unzip. When done click "OK".
Close the WinZip self Extractor window.

Open HijackThis and select: Do a system scan and save a log file.

When the scan is finished, Click Edit> Select All> Edit> Copy> and paste its contents here [Add Reply].
Post #3
Hiya! Thanks for the help!
… heres the new log file:

Logfile of HijackThis v1.99.1
Scan saved at 6:56:33 PM, on 4/1/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\GWMDMMSG.exe
C:\Program Files\Gateway\Gateway Ink Monitor\GWInkMonitor.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
C:\Program Files\BitTorrent\btdownloadgui.exe
C:\Program Files\Kazaa Lite Resurrection\kazaalite.kpp
C:\WINDOWS\system32\sol.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\MMJB.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\MMDiag.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_director.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\My Documents\My Received Files\hijackthis_sfx.exe
C:\Program Files\HijackThis\HijackThis.exe

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
O4 - HKLM\..\Run: [GWMDMpi] C:\WINDOWS\GWMDMpi.exe
O4 - HKLM\..\Run: [Gateway Ink Monitor] "C:\Program Files\Gateway\Gateway Ink Monitor\GWInkMonitor.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB003" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: PowerReg SchedulerV2.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
Post #4
This is what I suggest you do.

Download CWShredder from my signature below. Unzip it on the desktop.
Open CWShredder and with ALL other windows closed, click fix.


Go here and run at least one of the online scans, allow them to delete whatever they find:

TrendMicro HouseCall
eTrust AntiVirus Web Scanner
Panda ActiveScan
Note any thing that can't be fixed
Reboot when done.

Next:

Even if you've already run these, make SURE they're up-to-date and run per instructions.

Make sure you have the up-to-date versions of Spybot V 1.3 and Ad-aware SE Build 1.05 . All are free and available below.

Download Spybot, install and update. Then download Ad-aware, install, and update.

Spybot:

Install the program and launch it.

Go to Start > Programs >Spybot > Search & Destroy and choose Spybot S&D

Close ALL windows except Spybot S&D
Click the button to "Search for Updates" and download and install the Updates.
Next click the button "Check for Problems"
When Spybot is complete, it will be showing "RED" (RED) entries "BLACK" entries and "GREEN" (GREEN) entries in the window
Put a check mark beside the RED (RED) entries ONLY.
Choose "Fix Selected Problems" and allow Spybot to fix the RED (RED) entries.

Ad-Aware FULL SCAN:

Install the program and launch it.

First in the main window look in the bottom right corner and click on Check for updates now then click Connect and download the latest reference files.

From main window :Click Start then under Select a scan Mode check Perform full system scan.
Next deselect Search for negligible risk entries.
Now to scan just click the Next button.

When the scan is finished mark everything for removal and get rid of it.(Right-click the window and choose select all from the drop down menu and click Next)

Empty Recycle Bin

Reboot and "copy/paste" a new log file into this thread.
Also please describe how your computer behaves at the moment.
Post #5
Ok… CWShredder and SpyBot both came up clean… AdAware found 19 tracking cookies. TrendMicro House call found only one thing, and it was uncleanable because it was "currently in use":

Troj Holax.A (c:\windows\system32\ms0b92ob.dll)

The problem with my computer is that the start page keeps changing to "about:blank" (which comes up as a "search" engine), and no matter how many times I go into options to change this, it just keeps redirecting. Also, when I go to a page, say www.nytimes.com or whatever and click on a link, another search page comes up… or I get "cannot find server". When the search page comes up, if I hit the back browser button I can usually get to the page I intended to open. if the "cannot find server" message comes up, if I hit "reload" twice, it usually comes up.

Also, there is an icon in my task bar… a Q, for "quicktime" but i dont know what it is, and i dont remember installing it. yesterday there was another icon as well, something like vm media that wanted me to update, but i didnt know what that was either. here is my log…but i dont know how different it will be, since my scans are coming up mostly clean. THANKS!

Logfile of HijackThis v1.99.1
Scan saved at 8:10:50 PM, on 4/1/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\GWMDMMSG.exe
C:\Program Files\Gateway\Gateway Ink Monitor\GWInkMonitor.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
C:\Program Files\HijackThis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
O4 - HKLM\..\Run: [GWMDMpi] C:\WINDOWS\GWMDMpi.exe
O4 - HKLM\..\Run: [Gateway Ink Monitor] "C:\Program Files\Gateway\Gateway Ink Monitor\GWInkMonitor.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB003" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: PowerReg SchedulerV2.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
Post #7
Hiya… I ran the scan and saved what it found… however when i clicked on "clean" it said "cannot clean"… So i didn't post another HTlog since no actually changes were made to the computer. Hmm, quite the conundrum. GWInkMonitor.exe Win32.Holax.A infected C:\Program Files\Gateway\Gateway Ink Monitor\ msnmsgr.exe Win32.Holax.A infected C:\Program Files\MSN Messenger\ mmtask.exe Win32.Holax.A infected C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\ PSFree.exe Win32.Holax.A infected C:\Program Files\Panicware\Pop-Up Stopper Free Edition\ SynTPEnh.exe Win32.Holax.A infected C:\Program Files\Synaptics\SynTP\ SynTPLpr.exe Win32.Holax.A infected C:\Program Files\Synaptics\SynTP\ GWMDMMSG.exe Win32.Holax.A infected C:\WINDOWS\ hkcmd.exe Win32.Holax.A infected C:\WINDOWS\system32\ igfxtray.exe Win32.Holax.A infected C:\WINDOWS\system32\ ms0b920b.dll Win32.Holax.A infected C:\WINDOWS\system32\
Post #8 last edited
Download KillBox.zip from here:
http://www.downloads.subratam.org/KillBox.zip
Place it in a folder on your Desktop.

Extract KillBox from the zip file and double-click on KillBox.exe to run it.

In the main screen of Pocket KillBox, go to Tools in the top menu bar, and select: Delete Temp Files.

Back at the main screen of KillBox, select the option: Delete on Reboot

In the Full Path of File to Delete box, copy and paste this entry:
C:\WINDOWS\System32\ms0b920b.dll
Press the button with a red circle and a white X.
When asked if you would like to Reboot, select No.

Do the same as above for each of the files that follow, and select No when asked to reboot! Press the button with a red circle and a white X.
C:\WINDOWS\system32\ms0b920b.cfg


Finally, in the Full Path of File to Delete, copy and paste the following:
C:\WINDOWS\system32\ms0b920b.da0
Press the button with a red circle and a white X.
When asked to Reboot, select Yes!!


Run HijackThis again and put a check by these.

O4 - HKLM\..\Run: [Gateway Ink Monitor] "C:\Program Files\Gateway\Gateway Ink Monitor\GWInkMonitor.exe"

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

O4 - Startup: PowerReg SchedulerV2.exe

Close ALL windows and browsers except HijackThis and click "Fix checked"


Use Add/Remove Programs and remove:
Viewpoint Manager



Restart in Safe Mode:
Restart your computer.

Press F8 after the Power-On Self Test (POST) is done. If the Windows Advanced Options Menu does not appear, try restarting and then pressing F8 several times after the POST screen.
Choose the Safe Mode option from the Windows Advanced Options Menu then press Enter.


Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.


Search for and delete these files if listed:
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
c:\windows\system32\ms0b92ob.dll
C:\WINDOWS\system32\ms0b920b.cfg
C:\WINDOWS\system32\ms0b920b.da0


Open C:\Windows\Prefetch\ Delete ALL files in this folder.


Do this also if these Temp Folders are part of your OS.

Also in safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.


Next navigate to the C:\Documents and Settings\(EVERY LISTED USER)\Local Settings\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.


Empty the Recycle Bin

Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.
Post #9
Hiya… so when I searched for C:\program files\viewpoint\viewpoint manager\viewmgr.exe in Safe Mode, I got a message that said it refered to a location that is unavailable, that it had been changed, or that my disks may not be inserted properly. The other stuff was not found, so thats good.

When I did the final reboot of my computer I got a message that the following things could not run because ms0b920b.exe could not be found:

msnmsgr.exe
psfree.exe
syntpenh.exe
hkcmd.exe
igfxtray.exe
mmtask.exe
gwmdmmsg.exe
syntplre.exe

here is my log:

Logfile of HijackThis v1.99.1
Scan saved at 11:59:26 PM, on 4/2/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\HijackThis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program

Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -

C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
O4 - HKLM\..\Run: [GWMDMpi] C:\WINDOWS\GWMDMpi.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch

Jukebox\mmtask.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series]

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P30 "EPSON Stylus Photo

R200 Series" /O6 "USB003" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"

-atboottime
O4 - HKCU\..\Run: [PopUpStopperFreeEdition]

"C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe"

/background
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM

Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -

C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} -

C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -

C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683}

- C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -

http://a840.g.akamai.net/7/840/537/2004061…o.com/housecall

/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) -

http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}

(MsnMessengerSetupDownloadControl Class) -

http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program

Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
Post #10 last edited
So the internet problem is fixed… but now none of the programs mentioned in the opening messages when i rebooted will start….
Post #13
Here's what they are. You might not even use most of these,

msnmsgr.exe
psfree.exe
syntpenh.exe
hkcmd.exe
igfxtray.exe
mmtask.exe
gwmdmmsg.exe
syntplre.exe






msnmsgr.exe MSN Messenger utility. If you don't use MSN Messenger, this can be annoying. Available via Start -> Programs. Go to MS Messenger > Tools > Options > Preferences and uncheck "Run this program when Windows starts"

PSFree.exe Pop-Up Stopper Free from Panicware. Pop-up blocker integrated into the IE toolbar. Note that the Pro version doesn't load in startup as it is installed as an Internet Explorer toolbar. Can cause problems with IE if you use WinXP and uninstall Service Pack 1. Uninstalling the software leaves it in the startup group


SynTPEnh = C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
syntpenh.exe Synaptics touchpad tray icon. Displays status and provides quick launch to touchpad features such as scrolling and tap zones. Required on IBM Thinkpads with UnltraNav (pointstick and touchpad combo) if you don't want to loose the advanced pointstick features such as scroll



hkcmd.exe Installed by the Intel 810 and 815 chipset graphic drivers. If you want the Ctrl Alt F12 or similar keypresses to access Intel's customised graphics properties, you need it, otherwise not. Can be disabled via the Display Properties in Control Panel



igfxtray.exe Quick access to the control panel via a System Tray icon for graphics based upon the Intel chipsets (ie, i810). These chipsets are often included on motherboards. Available via Start -> Settings -> Control Panel


mmtask.exe Part of MusicMatch Jukebox - digital music player / CD burner and ripper / music organizer / playlist creator



GWMDMMSG.exe Used with internal modems on Gateway and vprMatrix PCs. This is the "GTW modem messaging applet" and is not required for the modem to work correctly



SynTPLpr = C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
syntplpr.exe Synaptics touchpad driver helper. Required for touchpad features to work
Post #14
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