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Spyware / Malware / Virus Removal

Trojan

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Post #1
I had a trojan (Gema.A) last week. At the time I was using ez antivirus & when I ran the antivirus it confirmed virus & advised of deletion. However whenever I now start up my computer (windows xp) I get 2 pop up boxes stating the following.

1) windows cannot find c:\windows\system32\unldr16.exe.

the next box is titled Desktop & states

2) could not load c\windows\system 32\unldr16.exe make sure file exists on computer or remove reference to it in registry.

I now use Norton antivirus but this hasn't solved problem. I have been advised to use hijackthis & to post results here for assistance.

Logfile of HijackThis v1.98.2
Scan saved at 12:19:51, on 20/10/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\WINDOWS\System32\qttask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H2.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\ANGELA\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.plus.net/index.html?pn_session=…502e725104c1980
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.co.uk
F3 - REG:win.ini: run=c:\windows\system32\unldr16.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: (no name) - {44A23DAB-8D31-43AE-9F68-5AC24CF7CE8C} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H2.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB002" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Internet Washer Pro] C:\Program Files\Internet Washer Pro\iw.exe min
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.co.uk
O16 - DPF: ppctlcab - http://www.my-etrust.com/includes/pscanner/ppctlcab.CAB
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/ac…supportutil.CAB
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.my-etrust.com/includes/pscanner/axscanner.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200201…meInstaller.exe
O16 - DPF: {421A63BA-4632-43E0-A942-3B4AB645BE51} - http://64.156.188.99/iwasher/pptproactauth…etwasherpro.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{FAD1A823-F6F4-4E2A-BC87-14BE00A82E69}: NameServer = 212.159.13.49 212.159.13.50

I would be greatful for any assistance. As you can see over the last week I have tried various things to try and solve this and now seem to have a lot of things relating to anti spyware & antivirus.
Post #2 last edited

C:\Program Files\Internet Washer Pro
Hope you didn't pay for this concidered bad.
If you did see if you are within the 7 day trial offer.


Close all Browser and Program Windows and have HijackThis fix the following.
Do this by checking the box beside each and then clicking on Fix checked.

O3 - Toolbar: (no name) - {44A23DAB-8D31-43AE-9F68-5AC24CF7CE8C} - (no file)

O16 - DPF: {421A63BA-4632-43E0-A942-3B4AB645BE51} - http://64.156.188.99/iwasher/pptproactauth…etwasherpro.cab


Then Download System Security Suite. Extract it from the zip file into a folder.
http://www.igorshpak.net/software/3ssetup104.zip
Under "items to clear" click all. Then click "clear selected items"

Reboot and create a restore point.
Rescan with HJT and post a new log here.
Also please describe how your computer behaves at the moment.
Post #3
I have done as you have advised but unfortunately, still getting the 2 pop up boxes. Here is the new report as requested.

Logfile of HijackThis v1.98.2
Scan saved at 12:22:32, on 21/10/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\WINDOWS\System32\qttask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H2.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\ANGELA\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.plus.net/index.html?pn_session=…502e725104c1980
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.co.uk
F3 - REG:win.ini: run=c:\windows\system32\unldr16.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H2.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB002" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Internet Washer Pro] C:\Program Files\Internet Washer Pro\iw.exe min
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.co.uk
O16 - DPF: ppctlcab - http://www.my-etrust.com/includes/pscanner/ppctlcab.CAB
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/ac…supportutil.CAB
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.my-etrust.com/includes/pscanner/axscanner.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200201…meInstaller.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{FAD1A823-F6F4-4E2A-BC87-14BE00A82E69}: NameServer = 212.159.13.49 212.159.13.50

You asked for me to advise how computer is running, as far as I can tell it is runnig o.k except for the pop up boxes. Thanks for your help
Post #4 last edited


Please go to add and remove programs and remove,

C:\Program Files\Internet Washer Pro


Close all Browser and Program Windows and have HijackThis fix the following.
Do this by checking the box beside each and then clicking on Fix checked.
F3 - REG:win.ini: run=c:\windows\system32\unldr16.exe

Post #5
Thank You, I have followed your instructions re ticking box for F3 (unldr16) and this seems to have solved problem as has stopped pop up boxes. However I have looked to remove Internet Washer from (add and remove programs) but Internet Washer is not listed. I can see that it is listed on latest Hijack scan. Do I need to do the same by checking the box and fixing. Thank you once again for your help. new scan as follows:-

ogfile of HijackThis v1.98.2
Scan saved at 14:02:11, on 21/10/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\WINDOWS\System32\qttask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H2.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\ANGELA\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.plus.net/index.html?pn_session=…502e725104c1980
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.co.uk
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H2.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB002" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Internet Washer Pro] C:\Program Files\Internet Washer Pro\iw.exe min
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.co.uk
O16 - DPF: ppctlcab - http://www.my-etrust.com/includes/pscanner/ppctlcab.CAB
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/ac…supportutil.CAB
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.my-etrust.com/includes/pscanner/axscanner.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200201…meInstaller.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
Post #6
Close all Browser and Program Windows and have HijackThis fix the following.
Do this by checking the box beside each and then clicking on Fix checked.

O4 - HKCU\..\Run: [Internet Washer Pro] C:\Program Files\Internet Washer Pro\iw.exe min


Reboot afterwards in SAFE MODE. If you don't know how click here
Delete the following file(s) and folder(s) listed
C:\Program Files\Internet Washer Pro

Some of these files and folders might have the hidden atribute
How to show hidden files and folders in Windows Instructions here
Post #7
Have followed your instructions re removing internet washer 04 from hijack scan. have now rescanned and new log is as follows. internet washer was not showing in hidden files.
I am not sure but computer seems to be a little slower and I don't know if I am imagining it but everything seems smaller fonts & icons.

Logfile of HijackThis v1.98.2
Scan saved at 15:25:22, on 23/10/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\WINDOWS\System32\qttask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H2.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\program files\primesoft\aswnk\aswnk.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\ANGELA\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.plus.net/index.html?pn_session=…502e725104c1980
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.co.uk
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -   C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx (file missing)
O2 - BHO: PrimeSoft - {44A23DAB-8D31-43AE-9F68-5AC24CF7CE8C} - C:\WINDOWS\system32\msinfosys.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} -   C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} -   C:\Program Files\Microsoft Money\System\mnyviewer.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: PrimeSoft - {44A23DAB-8D31-43AE-9F68-5AC24CF7CE8C} - C:\WINDOWS\system32\msinfosys.dll
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H2.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB002" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ASWnk] c:\program files\primesoft\aswnk\aswnk.exe /noconnect
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.co.uk
O16 - DPF: ppctlcab - http://www.my-etrust.com/includes/pscanner/ppctlcab.CAB
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/ac…supportutil.CAB
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.my-etrust.com/includes/pscanner/axscanner.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200201…meInstaller.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
Post #8
Close all Browser and Program Windows and have HijackThis fix the following.
Do this by checking the box beside each and then clicking on Fix checked.

O2 - BHO: PrimeSoft - {44A23DAB-8D31-43AE-9F68-5AC24CF7CE8C} - C:\WINDOWS\system32\msinfosys.dll
O3 - Toolbar: PrimeSoft - {44A23DAB-8D31-43AE-9F68-5AC24CF7CE8C} - C:\WINDOWS\system32\msinfosys.dll
O4 - HKLM\..\Run: [ASWnk] c:\program files\primesoft\aswnk\aswnk.exe /noconnect


Reboot afterwards in SAFE MODE. If you don't know how click here
Delete the following file(s) and folder(s) listed

c:\program files\primesoft<<
Some of these files and folders might have the hidden atribute
How to show hidden files and folders in Windows Instructions here

Then Run System Security Suite. Extract it from the zip file into a folder.
http://www.igorshpak.net/software/3ssetup104.zip
Under "items to clear" click all. Then click "clear selected items"

Reboot and Rescan with HJT and post a new log here.
Also please describe how your computer behaves at the moment.
Post #9
Hi! just before i follow your instructions for above. I thought I would let you know that I have just discovered that something has happened whenever I attempt to connect to internet. As soon as I open internet explorer, it has an address of (res://C:\WINDOWS\system32\shdoclc.dll/navcancl.htm) instead of my usual homepage of my isp. Also when I do get connected it then forces an address of (www.hitpointer.com/textlinks.html). When I log off internet I am no longer able to look at history items in off line. Please advise if ok to follow your above instructions.
Post #11

Hi! just before i follow your instructions for above. I thought I would let you know that I have just discovered that something has happened whenever I attempt to connect to internet. As soon as I open internet explorer, it has an address of (res://C:\WINDOWS\system32\shdoclc.dll/navcancl.htm) instead of my usual homepage of my isp. Also when I do get connected it then forces an address of (www.hitpointer.com/textlinks.html). When I log off internet I am no longer able to look at history items in off line. Please advise if ok to follow your above instructions.

Please do. ;)
Post #12
Hi! I have followed your instructions and thankfully Internet Explorer is back to normal. Also my computer seems to be running o.k as far as I can tell. I have used rescanned HJT the new report is as follows:-

Logfile of HijackThis v1.98.2
Scan saved at 10:34:41, on 24/10/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\WINDOWS\System32\qttask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H2.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Documents and Settings\ANGELA\Desktop\hijackthis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://portal.plus.net/index_nlp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.co.uk
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H2.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB002" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpyKiller] C:\Program Files\SpyKiller\spykiller.exe /startup
O4 - HKCU\..\Run: [BestPopUpKiller] C:\Program Files\BestPopUpKiller\BestPopupKiller.exe /startup
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.co.uk
O16 - DPF: ppctlcab - http://www.my-etrust.com/includes/pscanner/ppctlcab.CAB
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/ac…supportutil.CAB
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.my-etrust.com/includes/pscanner/axscanner.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200201…meInstaller.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab

I can see there is refereance to Pandasoftware, Spykiller and Best Pop Up killer. I have uninstalled these but do these need to be removed from here as well? Thank you once again for all your help.
Post #13

I can see there is refereance to Pandasoftware, Spykiller and Best Pop Up killer. I have uninstalled these but do these need to be removed from here as well? Thank you once again for all your help.


Pandasoftware Added because of AV scan :thumbup:

Spykiller :thumbdown:

Best pop Up Killer :scratch: Google toolbar has a very good built in popup blocker with a nice search bar. To provide privacy, select disable advanced features when installing.
Post #14
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