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Hi. I'm posting my hijackthis log hoping that someone can provide some insight on how to get rid of this problem. Thank you.

Lauren

Logfile of HijackThis v1.98.2
Scan saved at 9:40:10 AM, on 9/20/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Dell\AccessDirect\DadTray.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\Common Files\AOL\ACS\acsd.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\America Online 9.0\aolwbspd.exe
C:\Program Files\Common Files\Real\Update_OB\realevent.exe
C:\Documents and Settings\LVW\Local Settings\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\LVW\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\LVW\LOCALS~1\Temp\sp.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\LVW\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\LVW\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\LVW\LOCALS~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\LVW\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {10003000-1000-0000-1000-000000000000} - ms-its:C:\nikoxxsp.chm::/on-line.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co…b?1094340421481
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell.com/Media/VisitorChat/TLIEFlash.CAB
O16 - DPF: {E0B795B4-FD95-4ABD-A375-27962EFCE8CF} - http://193.159.183.138/install/StarInstall.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{DD4A8070-713A-4A64-A6B2-A527E2FD4B5C}: NameServer = 205.188.146.146
O18 - Filter: text/html - {3748CA7C-2B04-48C5-A584-BF0C18C54325} - C:\WINDOWS\System32\bnb.dll
O18 - Filter: text/plain - {3748CA7C-2B04-48C5-A584-BF0C18C54325} - C:\WINDOWS\System32\bnb.dll
Welcome to the forum.

This can be a tough one to get so please be patient, we'll get it.


Step #1

This variant of CWS often installs a hidden dll file which causes the infection to reinstalled every time you Restart the computer.

1. Please download DllCompare
http://download.broadbandmedic.com/DllCompare.exe

2. Start the Program with its default settings and put a check mark in the include subdirectories. Click the Run Locate.com and wait until the scan says complete.

3. Click the Compare button to start the next process.

4. Files in the upper portion have been verified to "exist", Files in the bottom section were not able to be accessed. Very few files should be listed in the bottom section when the Compare scan is complete.

5. Click on each of the listed entries in the lower section to select them. Right-click on the file and use the Option Rescan.

6. This will cause Windows Find to see if the file does exist, and then it will be removed from the list (to reduce the number of identified files)

7. Click the Make a Log of what was found button, and post the log here in this thread using Add Reply to receive further instructions.


MrC
Thanks for the help! I followed your instructions. There were no files listed in the bottom section. When I clicked the Make a Log of what was found button this is what I received: * DLLCompare Log version() Files Found that Windows does not See or cannot Access *Not everything listed here means you are infected! ________________________________________________ O^E says: "There were no files found :)" ________________________________________________ 1,578 items found: 1,578 files, 0 directories. Total of file sizes: 383,082,101 bytes 365.33 M Administrator Account = True ——————–End log———————
OK, try running it again, this time have it look in C\Windows\System32.

If nothing shows,

Download FindnFix.exe (2K/XP only!) by freeatlast.

http://downloads.subratam.org/FINDnFIX.exe

Double-click on the FINDnFIX.exe and it
will install a folder called FINDnFIX on your system.
Go to that folder and double-click on !LOG!.bat.
The program takes a few minutes to collect the necessary information.
When done post the contents of Log.txt in this thread.

Thanks, MrC
Tue 21 Sep 04 21:28:49 »»»»»»»»»»»»»»»»»»***LOG!***(*updated *9/1*)»»»»»»»»»»»»»»»» *System: Microsoft Windows XP Professional 5.1 Service Pack 1 (Build 2600) *IE version: 6.0.2800.1106 SP1-Q837009-Q832894-Q823353-Q831167 The type of the file system is NTFS. MS-DOS Version 5.00.500 *command.com test passed! __________________________________ !!*Creating backups…!! The operation completed successfully 21:28:48.95 Tue 09/21/2004 __________________________________ *Local time: Tuesday, September 21, 2004 (9/21/2004) 9:28 PM, Eastern Daylight Time *Uptime: 21:28:52 up 0 days, 0:35:35 *Path: C:\FINDnFIX —————————————————- »»Member of…: ("ADMIN" logon + group match required!) User is a member of group LVW\None. User is a member of group \Everyone. User is a member of group BUILTIN\Administrators. User is a member of group BUILTIN\Users. User is a member of group \LOCAL. User is a member of group NT AUTHORITY\INTERACTIVE. User is a member of group NT AUTHORITY\Authenticated Users. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Group BUILTIN\Administrators matches list. Group BUILTIN\Users matches list. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! User: [LVW\LVW], is a member of: BUILTIN\Administrators \Everyone Running in WORKSTATION MODE. SystemDrive is C: SystemRoot is C:\WINDOWS Logon Domain is LVW Administrator's Name is LVW Computer Name is LVW LOGON SERVER is \\LVW »»»»»»»»»»»»»»»»»»*** Note! ***»»»»»»»»»»»»»»»» The list will produce a small database of files that will match certain criteria. Ex: read only files, s/h files, last modified date. size, etc. The filters provided and registry scan should match the corresponding file(s) listed. »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»» Unless the file match the entire criteria, it should not be pointed to remove without attempting to confirm it's nature! »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»» At times there could be several (legit) files flagged, and/or duplicate culprit file(s)! If in doubt, always search the file(s) and properties according to criteria! The file(s) found should be moved to \FINDnFIX\"junkxxx" Subfolder ______________________________________________________________________________ ***YOU NEED TO DISABLE YOUR ACTIVE ANTI VIRUS PROTECTION TO AVOID CONFLICTS!*** ______________________________________________________________________________ ……Scanning for file(s)… *Note! The list(s) may include legitimate files! »»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»» »»»»» (*1*) »»»»» ……… »»Read access error(s)… »»»»» (*2*) »»»»»…….. »»»»» (*3*) »»»»»…….. No matches found. unknown/hidden files… No matches found. »»»»» (*4*) »»»»»……… Sniffing………. Power SNiF 1.34 - The Ultimate File Snifferdog. Created Mar 16 1992, 21:09:15. SNiF 1.34 statistics Matching files : 0 Amount in bytes : 0 Directories searched : 1 Commands executed : 0 Masks sniffed for: *.DLL »»»»»(*5*)»»»»» »»»»»(*6*)»»»»» »»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»» »»»»»Search by size… *List of files and specs according to 'size' : *Note: Not all files listed here are infected, but *may include* the name and spces of the offending file… ___________________________________________________________________________ Path: C:\WINDOWS\SYSTEM32 Including: *.DLL ____________________________________________________________________________ *By size and date… No matches found. No matches found. No matches found. Power SNiF 1.34 - The Ultimate File Snifferdog. Created Mar 16 1992, 21:09:15. SNiF 1.34 statistics Matching files : 0 Amount in bytes : 0 Directories searched : 1 Commands executed : 0 Masks sniffed for: *.DLL Power SNiF 1.34 - The Ultimate File Snifferdog. Created Mar 16 1992, 21:09:15. SNiF 1.34 statistics Matching files : 0 Amount in bytes : 0 Directories searched : 1 Commands executed : 0 Masks sniffed for: *.DLL Power SNiF 1.34 - The Ultimate File Snifferdog. Created Mar 16 1992, 21:09:15. SNiF 1.34 statistics Matching files : 0 Amount in bytes : 0 Directories searched : 1 Commands executed : 0 Masks sniffed for: *.DLL »»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»» BHO search and other files… No matches found. No matches found. *sp.html found in temp folder: –a– - - - - - 7,978 09-12-2004 sp.html File: CRC-32 : 8C330071 MD5 : 5B1BB58C 5CA70516 AC2F1181 A836E29E *Filter keys search… HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\text/html CLSID = {3748CA7C-2B04-48C5-A584-BF0C18C54325} HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\text/plain CLSID = {3748CA7C-2B04-48C5-A584-BF0C18C54325} »»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»»*»»» »»Size of Windows key: (*Default-450 *No AppInit-398 *fake(infected)-448,504,512…) Size of HKEY_LOCAL_MACHINE\software\microsoft\Windows NT\CurrentVersion\Windows: 450 »»Checking for AppInit_DLLs (empty) value… ________________________________ !"AppInit_DLLs"=""! Value Matches ________________________________ »»Comparing *saved* key with *original*… REGDIFF 2.1 - Freeware written by Gerson Kurz (http://www.p-nand-q.com) Comparing File #1 (Keys1\winkey.reg) with File #2 (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows). No differences found. »»Dumping Values…….. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs SZ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\DeviceNotSelectedTimeout SZ 15 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\GDIProcessHandleQuota DWORD 00002710 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\Spooler SZ yes HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\swapdisk SZ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\TransmissionRetryTimeout SZ 90 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\USERProcessHandleQuota DWORD 00002710 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows AppInit_DLLs = DeviceNotSelectedTimeout = 15 GDIProcessHandleQuota = REG_DWORD 0x00002710 Spooler = yes swapdisk = TransmissionRetryTimeout = 90 USERProcessHandleQuota = REG_DWORD 0x00002710 »»Security settings for 'Windows' key: RegDACL 5.1 - Permissions Manager for Registry keys for Windows NT 4 and above Copyright © 1999-2001 Frank Heyne Software (http://www.heysoft.de) This program is Freeware, use it on your own risk! Access Control List for Registry key hklm\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: (NI) ALLOW Read BUILTIN\Users (IO) ALLOW Read BUILTIN\Users (NI) ALLOW Read BUILTIN\Power Users (IO) ALLOW Read BUILTIN\Power Users (NI) ALLOW Full access BUILTIN\Administrators (IO) ALLOW Full access BUILTIN\Administrators (NI) ALLOW Full access NT AUTHORITY\SYSTEM (IO) ALLOW Full access NT AUTHORITY\SYSTEM (NI) ALLOW Full access BUILTIN\Administrators (IO) ALLOW Full access CREATOR OWNER Effective permissions for Registry key hklm\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: Read BUILTIN\Users Read BUILTIN\Power Users Full access BUILTIN\Administrators Full access NT AUTHORITY\SYSTEM »»Performing string scan…. 00001150: ? 00001190: vk f AppInit_ 000011D0:DLLs G vk UDeviceNotSelectedTimeout 00001210: 1 5 @ 9 0 | vk ' zGDIProce 00001250:ssHandleQuota" vk Spooler2 y e s n 00001290: 0 ` vk =pswapdisk vk 000012D0: R TransmissionRetryTimeout 0 ` 00001310: vk ' i USERProcessHandleQuotai 00001350: 00001390: 000013D0: 00001410: 00001450: 00001490: 000014D0: 00001510: 00001550: 00001590: 000015D0: ———- WIN.TXT fùAppInit_DLLs֍æG ————– ————– $011C8: AppInit_DLLs $011F7: UDeviceNotSelectedTimeout $01247: zGDIProcessHandleQuota $012E0: TransmissionRetryTimeout $01330: USERProcessHandleQuotai ————– ————– No strings found. ————– ————– REGEDIT4 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] "AppInit_DLLs"="" "DeviceNotSelectedTimeout"="15" "GDIProcessHandleQuota"=dword:00002710 "Spooler"="yes" "swapdisk"="" "TransmissionRetryTimeout"="90" "USERProcessHandleQuota"=dword:00002710 …………. A handle was successfully obtained for the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows key. This key has 0 subkeys. The AppInitDLLs value exists and reports as 2 bytes, including the 2 for string termination. [AppInitDLLs] Ansi string : "" 0000 00 00 | .. ———————– »»»»»»Backups list…»»»»»» 21:34:37 up 0 days, 0:41:21 ———————– Tue 21 Sep 04 21:34:37 C:\FINDNFIX\ keyback.hiv Tue Sep 21 2004 9:28:50p A…. 8,192 8.00 K 1 item found: 1 file, 0 directories. Total of file sizes: 8,192 bytes 8.00 K C:\FINDNFIX\KEYS1\ winkey.reg Tue Sep 21 2004 9:28:50p A…. 287 0.28 K 1 item found: 1 file, 0 directories. Total of file sizes: 287 bytes 0.28 K *Temp backups… "C:\Documents and Settings\LVW\Local Settings\Temp\Backs2\" keyback2.hi_ Sep 21 2004 8192 "keyback2.hi_" winkey2.re_ Sep 21 2004 287 "winkey2.re_" 2 items found: 2 files, 0 directories. Total of file sizes: 8,479 bytes 8.28 K -D—- JUNKXXX 00000000 21:28.50 21/09/2004 A—– STARTIT .BAT 00000060 21:28.50 21/09/2004 ________________________________________________________________________________ ***THE FIX IS NOT COMPATIBLE WITH EARLIER;UNPATCHED VERSIONS OF WIN2K'(SP3 and BELLOW)' AND/OR LAX OF SECURITY UPDATES AND SERVICE PACKS FOR ALL PLATFORMS! MINIMAL REQUIREMENTS INCLUDE: _________XP HOME/PRO; SP1; IE6/SP1 _________2K/SP4; IE6/SP1 ________________________________________________________________________________ »»»»»*** www10.brinkster.com/expl0iter/freeatlast/FNF/ ***»»»»» —–END—— Tue 21 Sep 04 21:34:39 
OK, nothing showing.

Please do this:

Download and run CW-Shredder, make sure you have all browser windows closed when you do. Hit the FIX button - let it run and fix what it finds.
http://tools.radiosplace.com/CWShredder.exe

Reboot and…..

Download and install Ad-Aware, http://www.lavasoftusa.com/support/download/ . Before scanning click on "check for updates now" to make sure you have the latest reference file. Then click the gear wheel at the top and check these options:

General> activate these: "Automatically save log-file" and "Automatically quarantine objects prior to removal"

Scanning > activate these: "Scan within archives", "Scan active processes", "Scan registry", "Deep scan registry", "Scan my IE Favorites for banned sites" and "Scan my Hosts file"

Tweaks > Scanning Engine> activate this: "Unload recognized processes during scanning."

Tweaks > Cleaning Engine: activate these: "Automatically try to unregister objects prior to deletion" and "Let Windows remove files in use after reboot."

Click "Proceed" to save your settings, then click "Start", make sure "Activate in-depth scan" is ticked green then scan your system. When the scan is finished, the screen will tell you if anything has been found, click "Next". The bad files will be listed, right click the pane and click "Select all objects" - this will put a check mark in the box at the side, click "Next" again and click "OK" at the prompt "# objects will be removed. Continue?".

Reboot when done. Rescan with HJT and post a new log here. Thanks, MrC
Hi. I followed your instructions. I installed CWshredder with all browser windoes closed and rebooted. However, when I went to install Ad-aware from the lavasoft site, I ran into some problems. The link on the webpage leads you to Download.com. When I click on that link and choose the download now option, the download does not appear to start on its own. When I choose "If your download does not start, click here" I am taken to a page with a link called "ftp.download.com." After I select that, I get a "cannot find server/page cannot be displayed messge."
Logfile of HijackThis v1.97.7
Scan saved at 8:25:48 PM, on 9/24/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Dell\AccessDirect\DadTray.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\kdx\KHost.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Download\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {10003000-1000-0000-1000-000000000000} - ms-its:C:\nikoxxsp.chm::/on-line.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co…b?1094340421481
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell.com/Media/VisitorChat/TLIEFlash.CAB
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/controls/SassCln.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shock…ash/swflash.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab
Thank you soooo much!!!! I will definitely take the preventive measures–don't want to go through this again. I am extremely grateful! Lauren
Glad we could help :D


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