maelstorm
Topic Starter
start page seems about:blank but when i open ie a search page comes. ive used ad-aware 6 and deleted regs but it didnt solve problem. i dont know what to do.
Spyware / Malware / Virus Removal
About:blank
3 min read
Daemon
Click here to download the latest version of HijackThis. Doubleclick the file, click Unzip and it will save the application to C:\HijackThis. Run it from there to scan your computer and post a new log here.
Let's see if you have a hidden hijacker. Do this for me.
Click here to download DllCompare. Start the Program with and click the Run Locate.com - be sure the \Windows\System32 directory is in the box and wait until the the blue text says it has 'completed the scan'.
Click the Compare button to start the next process. The results appear in two panes - files in the upper pane have been verified to 'exist', files in the lower pane were 'not able to be accessed'. Very few files should be listed in the lower pane when the Compare scan is complete. Click on each of the listed entries in the lower pane to select them. Right-click on the file and use the option Rescan. This will cause Windows Find to see if the file does exist, and then if so it will be removed from the list to reduce the number of identified files.
Click the Make a Log of what was found button and post the log here in this thread and wait for further instructions.
Let's see if you have a hidden hijacker. Do this for me.
Click here to download DllCompare. Start the Program with and click the Run Locate.com - be sure the \Windows\System32 directory is in the box and wait until the the blue text says it has 'completed the scan'.
Click the Compare button to start the next process. The results appear in two panes - files in the upper pane have been verified to 'exist', files in the lower pane were 'not able to be accessed'. Very few files should be listed in the lower pane when the Compare scan is complete. Click on each of the listed entries in the lower pane to select them. Right-click on the file and use the option Rescan. This will cause Windows Find to see if the file does exist, and then if so it will be removed from the list to reduce the number of identified files.
Click the Make a Log of what was found button and post the log here in this thread and wait for further instructions.
maelstorm
Logfile of HijackThis v1.98.2
Scan saved at 10:16:26 PM, on 8/25/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\System32\Ati2evxx.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\WINDOWS\system32\Ati2evxx.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\explorer.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Common Files\Symantec Shared\ccProxy.exe
D:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\WINDOWS\System32\winservices.exe
D:\WINDOWS\System32\ctfmon.exe
D:\WINDOWS\System32\devldr32.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\PROGRA~1\PESTPA~1\CookiePatrol.exe
D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
D:\PROGRA~1\PESTPA~1\PPControl.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Program Files\Lavasoft\Ad-aware 6\Ad-aware.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Program Files\FlashGet\flashget.exe
D:\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://D:\DOCUME~1\FUNKYS~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://D:\DOCUME~1\FUNKYS~1\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://D:\DOCUME~1\FUNKYS~1\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://D:\DOCUME~1\FUNKYS~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://D:\DOCUME~1\FUNKYS~1\LOCALS~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://D:\DOCUME~1\FUNKYS~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Ba?lantylar
F2 - REG:system.ini: Shell=explorer.exe winservices.exe
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - D:\PROGRA~1\FlashGet\jccatch.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {D82DE028-3D34-4183-87D9-E196695323A3} - D:\WINDOWS\System32\pmhmmka.dll
O3 - Toolbar: &Radyo - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\fgiebar.dll
O4 - HKLM\..\Run: [Microsoft Update] wumgrd.exe
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] D:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
O4 - HKLM\..\Run: [Advanced Tools Check] D:\PROGRA~1\NORTON~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [WinampAgent] "D:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [winsockdriver] winservices.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] D:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] D:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\RunServices: [Microsoft Update] wumgrd.exe
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Microsoft Update] wumgrd.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\RunOnce: [winsockdriver] winservices.exe
O8 - Extra context menu item: Download All by FlashGet - D:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - D:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: Microsoft Excel'e Gö&nder - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\flashget.exe
O16 - DPF: {11111111-1111-1111-1111-111111111123} - ms-its:mhtml:file://C:\foo.mhtml!http://minsk-firms.by.ru/eb.gif::/plugin.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O18 - Filter: text/html - {09961E39-1688-4AD1-91AF-C461BE06100E} - D:\WINDOWS\System32\pmhmmka.dll
O21 - SSODL: System - {894B5DA0-FB47-4FBC-8BEB-24C6437AEA9F} - D:\WINDOWS\system32\system32.dll
Scan saved at 10:16:26 PM, on 8/25/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\System32\Ati2evxx.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\WINDOWS\system32\Ati2evxx.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\explorer.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Common Files\Symantec Shared\ccProxy.exe
D:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\WINDOWS\System32\winservices.exe
D:\WINDOWS\System32\ctfmon.exe
D:\WINDOWS\System32\devldr32.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\PROGRA~1\PESTPA~1\CookiePatrol.exe
D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
D:\PROGRA~1\PESTPA~1\PPControl.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Program Files\Lavasoft\Ad-aware 6\Ad-aware.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Program Files\FlashGet\flashget.exe
D:\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://D:\DOCUME~1\FUNKYS~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://D:\DOCUME~1\FUNKYS~1\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://D:\DOCUME~1\FUNKYS~1\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://D:\DOCUME~1\FUNKYS~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://D:\DOCUME~1\FUNKYS~1\LOCALS~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://D:\DOCUME~1\FUNKYS~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Ba?lantylar
F2 - REG:system.ini: Shell=explorer.exe winservices.exe
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - D:\PROGRA~1\FlashGet\jccatch.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {D82DE028-3D34-4183-87D9-E196695323A3} - D:\WINDOWS\System32\pmhmmka.dll
O3 - Toolbar: &Radyo - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\fgiebar.dll
O4 - HKLM\..\Run: [Microsoft Update] wumgrd.exe
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] D:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
O4 - HKLM\..\Run: [Advanced Tools Check] D:\PROGRA~1\NORTON~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [WinampAgent] "D:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [winsockdriver] winservices.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] D:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] D:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\RunServices: [Microsoft Update] wumgrd.exe
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Microsoft Update] wumgrd.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\RunOnce: [winsockdriver] winservices.exe
O8 - Extra context menu item: Download All by FlashGet - D:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - D:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: Microsoft Excel'e Gö&nder - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\flashget.exe
O16 - DPF: {11111111-1111-1111-1111-111111111123} - ms-its:mhtml:file://C:\foo.mhtml!http://minsk-firms.by.ru/eb.gif::/plugin.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O18 - Filter: text/html - {09961E39-1688-4AD1-91AF-C461BE06100E} - D:\WINDOWS\System32\pmhmmka.dll
O21 - SSODL: System - {894B5DA0-FB47-4FBC-8BEB-24C6437AEA9F} - D:\WINDOWS\system32\system32.dll
Daemon
Let's see the second log
maelstorm
there were no files in the lower panel
* DLLCompare Log version()
Files Found that Windows does not See or cannot Access
*Not everything listed here means you are infected!
________________________________________________
O^E says: "There were no files found "
________________________________________________
1,151 items found: 1,151 files, 0 directories.
Total of file sizes: 221,009,969 bytes 210.77 M
Administrator Account = True
——————–End log———————
Daemon
OK good. Click here to download CWShredder by Merijn Bellekom and run it, hit 'fix' as opposed to 'scan only'. Reboot when done.
Rescan with HJT and post a new log here so that any remnants can be removed manually.
Rescan with HJT and post a new log here so that any remnants can be removed manually.
maelstorm
thank you so much it seems problem solved 
. im very grateful.thanks for your time.
Logfile of HijackThis v1.98.2
Scan saved at 11:00:13 PM, on 8/25/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\System32\Ati2evxx.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\system32\Ati2evxx.exe
D:\WINDOWS\explorer.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Common Files\Symantec Shared\ccProxy.exe
D:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
D:\WINDOWS\system32\winservices.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Winamp\Winampa.exe
D:\PROGRA~1\PESTPA~1\PPControl.exe
D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
D:\PROGRA~1\PESTPA~1\CookiePatrol.exe
D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
D:\WINDOWS\System32\ctfmon.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\WINDOWS\System32\devldr32.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Ba?lantylar
F2 - REG:system.ini: Shell=explorer.exe winservices.exe
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - D:\PROGRA~1\FlashGet\jccatch.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radyo - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\fgiebar.dll
O4 - HKLM\..\Run: [Microsoft Update] wumgrd.exe
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] D:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
O4 - HKLM\..\Run: [Advanced Tools Check] D:\PROGRA~1\NORTON~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [WinampAgent] "D:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [winsockdriver] winservices.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] D:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] D:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\RunServices: [Microsoft Update] wumgrd.exe
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Microsoft Update] wumgrd.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\RunOnce: [winsockdriver] winservices.exe
O8 - Extra context menu item: Download All by FlashGet - D:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - D:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: Microsoft Excel'e Gö&nder - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\flashget.exe
O16 - DPF: {11111111-1111-1111-1111-111111111123} - ms-its:mhtml:file://C:\foo.mhtml!http://minsk-firms.by.ru/eb.gif::/plugin.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
. im very grateful.thanks for your time.Logfile of HijackThis v1.98.2
Scan saved at 11:00:13 PM, on 8/25/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\System32\Ati2evxx.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\system32\Ati2evxx.exe
D:\WINDOWS\explorer.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Common Files\Symantec Shared\ccProxy.exe
D:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
D:\WINDOWS\system32\winservices.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Winamp\Winampa.exe
D:\PROGRA~1\PESTPA~1\PPControl.exe
D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
D:\PROGRA~1\PESTPA~1\CookiePatrol.exe
D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
D:\WINDOWS\System32\ctfmon.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\WINDOWS\System32\devldr32.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Ba?lantylar
F2 - REG:system.ini: Shell=explorer.exe winservices.exe
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - D:\PROGRA~1\FlashGet\jccatch.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radyo - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\fgiebar.dll
O4 - HKLM\..\Run: [Microsoft Update] wumgrd.exe
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] D:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
O4 - HKLM\..\Run: [Advanced Tools Check] D:\PROGRA~1\NORTON~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [WinampAgent] "D:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [winsockdriver] winservices.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] D:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] D:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\RunServices: [Microsoft Update] wumgrd.exe
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Microsoft Update] wumgrd.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\RunOnce: [winsockdriver] winservices.exe
O8 - Extra context menu item: Download All by FlashGet - D:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - D:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: Microsoft Excel'e Gö&nder - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\flashget.exe
O16 - DPF: {11111111-1111-1111-1111-111111111123} - ms-its:mhtml:file://C:\foo.mhtml!http://minsk-firms.by.ru/eb.gif::/plugin.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
Daemon
There's a bit more to do.
Make sure that you have no browser windows open as this could prevent the fix from working properly. Open HijackThis, scan and when complete, remove the following entries by checking the box to the left and clicking 'fixed checked':
F2 - REG:system.ini: Shell=explorer.exe winservices.exe
O4 - HKLM\..\Run: [Microsoft Update] wumgrd.exe
O4 - HKLM\..\Run: [winsockdriver] winservices.exe
O4 - HKLM\..\RunServices: [Microsoft Update] wumgrd.exe
O4 - HKCU\..\Run: [Microsoft Update] wumgrd.exe
O4 - HKCU\..\RunOnce: [winsockdriver] winservices.exe
O16 - DPF: {11111111-1111-1111-1111-111111111123} - ms-its:mhtml:file://C:\foo.mhtml!http://minsk-firms.by.ru/eb.gif::/plugin.exe
Click here, for instructions on how to enable hidden files and folders to be visible. After enabling, reboot into safe mode by tapping F8 after the BIOS has loaded, find and delete the following:
D:\WINDOWS\system32\winservices.exe
Reboot when done, rescan with HJT and post a new log here for a final check over.
Make sure that you have no browser windows open as this could prevent the fix from working properly. Open HijackThis, scan and when complete, remove the following entries by checking the box to the left and clicking 'fixed checked':
F2 - REG:system.ini: Shell=explorer.exe winservices.exe
O4 - HKLM\..\Run: [Microsoft Update] wumgrd.exe
O4 - HKLM\..\Run: [winsockdriver] winservices.exe
O4 - HKLM\..\RunServices: [Microsoft Update] wumgrd.exe
O4 - HKCU\..\Run: [Microsoft Update] wumgrd.exe
O4 - HKCU\..\RunOnce: [winsockdriver] winservices.exe
O16 - DPF: {11111111-1111-1111-1111-111111111123} - ms-its:mhtml:file://C:\foo.mhtml!http://minsk-firms.by.ru/eb.gif::/plugin.exe
Click here, for instructions on how to enable hidden files and folders to be visible. After enabling, reboot into safe mode by tapping F8 after the BIOS has loaded, find and delete the following:
D:\WINDOWS\system32\winservices.exe
Reboot when done, rescan with HJT and post a new log here for a final check over.
maelstorm
Logfile of HijackThis v1.98.2
Scan saved at 11:33:03 PM, on 8/25/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\System32\Ati2evxx.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\system32\Ati2evxx.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Common Files\Symantec Shared\ccProxy.exe
D:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Winamp\Winampa.exe
D:\PROGRA~1\PESTPA~1\PPControl.exe
D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
D:\PROGRA~1\PESTPA~1\CookiePatrol.exe
D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
D:\WINDOWS\System32\ctfmon.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\WINDOWS\System32\devldr32.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
D:\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Ba?lantylar
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - D:\PROGRA~1\FlashGet\jccatch.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radyo - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\fgiebar.dll
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] D:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
O4 - HKLM\..\Run: [Advanced Tools Check] D:\PROGRA~1\NORTON~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [WinampAgent] "D:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [PestPatrol Control Center] D:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] D:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe
O8 - Extra context menu item: Download All by FlashGet - D:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - D:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: Microsoft Excel'e Gö&nder - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\flashget.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
Scan saved at 11:33:03 PM, on 8/25/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\System32\Ati2evxx.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\system32\Ati2evxx.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Common Files\Symantec Shared\ccProxy.exe
D:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Winamp\Winampa.exe
D:\PROGRA~1\PESTPA~1\PPControl.exe
D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
D:\PROGRA~1\PESTPA~1\CookiePatrol.exe
D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
D:\WINDOWS\System32\ctfmon.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\WINDOWS\System32\devldr32.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
D:\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Ba?lantylar
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - D:\PROGRA~1\FlashGet\jccatch.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radyo - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\fgiebar.dll
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] D:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
O4 - HKLM\..\Run: [Advanced Tools Check] D:\PROGRA~1\NORTON~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [WinampAgent] "D:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [PestPatrol Control Center] D:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] D:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe
O8 - Extra context menu item: Download All by FlashGet - D:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - D:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: Microsoft Excel'e Gö&nder - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\flashget.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
Daemon
Well done Clean log - how is it running now?
Clean log - how is it running now?
maelstorm
its totally cool thanks to you
Daemon
You're welcome - glad to help
To help keep you clean follow the recommendations in Tony's article here:
So how did I get infected in the first place?
As this problem has been resolved the topic will be closed. If you need this topic reopened, please request this by sending an email to us at the following link
(Click for address)
The subject of the email must be "Reopen". Include your post username and details about why you need it reopened, with a valid link to your post.
To help keep you clean follow the recommendations in Tony's article here:
So how did I get infected in the first place?
As this problem has been resolved the topic will be closed. If you need this topic reopened, please request this by sending an email to us at the following link
(Click for address)
The subject of the email must be "Reopen". Include your post username and details about why you need it reopened, with a valid link to your post.
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