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I have an HP Altec. It freezes up when you stop using it. I have to pull the plug or take the battery out. I was running windows update when it first did this. I've uninstalled the updates it kept doing it. Reinstalled the updates- kept doing it. Ran Mcafee and Malwarebytes and had no bugs- kept doing it. Ran CCleaner fixed problems- kept doing it. Ran HP Solutions and did everything there except for updating BIOS- kept doing it. Made sure all drivers were up to date- kept doing it. Ran a program that checked for registry errors and fixed that- kept doing it. Finally reinstalled Windows 10 and it is still doing it.