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Click unsubscribe in email and now MS Edge will not open back up [Clos

unsubscribe email virus microsoft edge

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5 replies to this topic

#1 NicoleD

NicoleD

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Posted 25 September 2019 - 11:15 PM

Hello, I hope you can help.

Tonight, I clicked "unsubscribe" from an email that I thought was a marketing piece.  It took me to a browser screen where it said unsubscribe and when I clicked that button Microsoft edge crashed and will not open back up.  it will flicker but that's it.  Any help would be appreciated.  Thanks Nicole


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#2 Satchfan

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Posted 26 September 2019 - 03:23 AM

Hello NicoleD and welcome to WTT.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Note: Please complete these tasks in the order given in the instructions.

If you can’t use Edge, try using Firefox to download the programmes.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.

  • run AdwCleaner by clicking on Scan Now
  • when it has finished, leave everything that was found checked, (ticked), then click on Clean and Repair
  • if it asks to reboot, allow the reboot
  • on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

Run Malwarebytes Anti-Malware

Please download and run the installer for Malwarebytes 3.0.

  • follow the prompts to install the program, (Malwarebytes 3.0 will automatically upgrade Malwarebytes Anti-Malware 2.x to Malwarebytes 3.0)
    • Launch Malwarebytes Anti-Malware
    • a 14 day trial of the Premium features is pre-selected: deselect this if you don’t want it, (it won’t diminish the scanning and removal capabilities of the program).
  • click Finish.
  • on the Dashboard, click Update Now
  • after the update completes, click the Scan Now' button.
  • if an update is available, clicking the Update Now button will update it
  • a Threat Scan will begin.
  • when the scan is complete, if malware has been detected, click Apply Actions to allow MBAM to clean what was found
  • when the prompt to restart the computer appears, click Yes.
  • after the restart once you are back at your desktop, open MBAM once more
  • click on the ‘History’ tab, the ‘Application Logs’
  • double-click on the scan log which shows the date and time of the scan just performed.
  • click Copy to Clipboard
  • please paste the contents of the clipboard into your reply.

Logs to include with the next post:

AdwCleaner log
Mbam.txt


Thanks

Satchfan

 


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#3 NicoleD

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Posted 26 September 2019 - 08:11 PM

Satchfan,  I'm so grateful for your help -- I work 8:30-1:00ish during the week so it's very hard for me to get back to you right away.  I will run all the required steps you mention above and post the results.  thanks a lot



#4 Satchfan

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Posted 27 September 2019 - 02:12 AM

As long as you post within 3 days or let me know that you are delayed, that's not a problem.

 

Satchfan


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Member of UNITE

The help you receive here is free but if you feel I have helped, you may consider making a Donation.

#5 Satchfan

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Posted 01 October 2019 - 05:59 AM

Hi NicoleD

It has been 3 days since I last heard from you.

Please let me know if you are having problems and still need help.

If I do not hear from you within 24 hours I'll close this topic.

Satchfan


NINA - Proud graduate of the WTT Classroom

Member of UNITE

The help you receive here is free but if you feel I have helped, you may consider making a Donation.

#6 Satchfan

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Posted 02 October 2019 - 07:58 AM

Due to inactivity this topic will be closed.
If you need help please start a new thread.

New members follow the instructions here http://forums.whatth...ed_t106388.htmland start a new topic


NINA - Proud graduate of the WTT Classroom

Member of UNITE

The help you receive here is free but if you feel I have helped, you may consider making a Donation.

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