Help Can't run any of these virus tools

hello,

The issue started when I tried to unsubscribe to an email.  Edge started acting up, and now it won't stay open.  I tried running some of these suggested tools and each time it crashes.  what should I do?  

Sorry for the wait.

Let's see if we can enable system restore.
Enable System Restore in Windows Backup & Restore
https://www.tenforums.com/tutorials/99782-enable-disable-system-restore-windows.html

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Please try to uninstall
TotalAV (HKLM-x32\…\TotalAV) (Version: 4.9.36 - TotalAV)


Start Farbar Recovery Scan Tool with Administrator privileges
(Right click on the FRST icon and select Run as administrator)

highlight on the text below and select Copy.
beginning with Start:: and finishing with End::
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Highlight the entire content of the quote box below and select Copy.

 

Start::
CloseProcesses:
CreateRestorePoint:
SearchScopes: HKU\S-1-5-21-93585695-1239137162-3987457199-1001 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxps://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02&pc=UE15
SearchScopes: HKU\S-1-5-21-93585695-1239137162-3987457199-1001 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxps://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02&pc=UE15
SearchScopes: HKU\S-1-5-21-93585695-1239137162-3987457199-1001 -> {0CE02FFA-A6B0-46F6-BA2F-BD32C3630126} URL =
C:\Program Files (x86)\TotalAV\SecurityService.exe
C:\Program Files (x86)\TotalAV
C:\Windows\Temp\*.*
Emptytemp:
End::

Start FRST (FRST64) with Administrator privileges
Press the Fix button. FRST will process the lines copied above from the clipboard.
When finished, a log file Fixlog.txt will pop up and saved in the same location the tool was ran from.

Please copy and paste its contents in your next reply.
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Follow the instructions in the thread below to run a scan with MBAR. Don't forget to update the database before launching the scan, and once launched, leave MBAR running and do not touch your computer until it is done scanning.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

Once MBAR is done scanning, removing threats and rebooting your computer, go in its MBAR folder, and copy/paste the content of the mbar-log-TODAYS-DATE.txt log in your next reply.

No threats found when I ran the MBAR

 

You have files and folders that show Avira on the computer?, or are those left over from an uninstall too?

R2 avgntflt; C:\WINDOWS\System32\DRIVERS\avgntflt.sys [178840 2018-02-13] (Avira Operations GmbH & Co. KG -> Avira Operations GmbH & Co. KG)
R1 avipbb; C:\WINDOWS\system32\DRIVERS\avipbb.sys [169864 2018-02-13] (Avira Operations GmbH & Co. KG -> Avira Operations GmbH & Co. KG)
R1 avkmgr; C:\WINDOWS\system32\DRIVERS\avkmgr.sys [44488 2018-02-13] (Avira Operations GmbH & Co. KG -> Avira Operations GmbH & Co. KG)

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Let's see if we can run a few more tools.

[external image: zcMPezJ.png]AdwCleaner - Fix Mode

• Download AdwCleaner and move it to your Desktop
• Right-click on AdwCleaner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the EULA (I accept), then click on Scan
• Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean & Repair button. This will kill all the active processes
• Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
• After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply
  
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  [external image: RQKuhw1.png]RogueKiller
• Download the right version of RogueKiller for your Windows version (32 or 64-bit)
• Once done, move the executable file to your Desktop, right-click on it and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
• Wait for the scan to complete
• On completion, the results will be displayed
• Check every single entry (threat found), and click on the Remove Selected button
• On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
• This will open the report in Notepad. Copy/paste its content in your next reply
  
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  Please download the Malwarebytes Anti-Malware setup file to your Desktop.
  
  OR from this location Here
  
  
• Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme.
• Windows Vista, Windows 7 , 8, 8.1 and 10 : Right click and select "Run as Administrator"
  [external image: MBAM3_zpsw0f8rn9n.jpg]
• After the installation IS complete let it update if it asks.
• Then go to the Dashboard and click on SCAN NOW
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  Upon completion of the scan (or after the reboot), click the Reports tab.
  Double-click the Scan Log.
  At the bottom click Export and choose Text file.
  
  Save the file to your desktop and include its content in your next reply.
  
  You can access the logs by going in the "Reports" tab, clicking on the latest "Scan" entry (the one with detections), then clicking on the "Export" button in the bottom-left corner and select "Copy to clipboard". After that, all you have to do is paste it here
• Then click on POST
• Exit Malwarebytes

Please post these 3 logs when finished.

I uninstalled my virus protection - not sure why traces are still showing?  Here is the adware log

 

roguekiller found no problems

 

and finally the last

 

 

Why is Google Chrome and my antivirus protection coming up in these logs?  Does this mean I can't reinstall my virus protection?  so much for protection anyway.  lol

Why is Google Chrome and my antivirus protection coming up in these logs?  Does this mean I can't reinstall my virus protection?  so much for protection anyway.  lol

Somewhere you visited placed bad chrome extensions on your machine or, it came bundled with the antivirus you downloaded….which you didn't know was a bad choice.

I can give you a list of good options

How's your computer now?

you should always keep vulnerable programs like Adobe Flash Player, Adobe Shockwave Player, Java, Silverlight, Google Chrome, Mozilla Firefox, VLC Media Player, etc. updated to their most recent version (even better, you don't have to install them if you don't use them). Programs like 🖼Click to load external image (eF2jhaz.png)UCheck, ]SUMo and 🖼Click to load external image (y5YE7At.png)Heimdal Free will scan your system for outdated programs, and help you identify them, as well as update them.

• UCheck Documentation

Note: The programs listed below are all free to use or they have some sort of trial. Some of them have a paid version that provides more features, while a lot of other good programs only have a paid version but aren't listed there (such as Kaspersky and ESET Antivirus products).

Anti-Virus

• 🖼Click to load external image (sZQBUGE.png)Sophos Home
• 🖼Click to load external image (GCZb0TR.png)Bitdefender Free Antivirus
• 🖼Click to load external image (1lXc99W.png)Emsisoft Anti-Malware - Free 30 day trial. Once it expires, EAM enters into a freeware mode where it is still considered an Antivirus program, but without real-time protection
• 🖼Click to load external image (szLrBjg.png)Avira Free Antivirus
• 🖼Click to load external image (90ChiEw.png)avast! Free Antivirus

Anti-Malware

• 🖼Click to load external image (j1Bynr2.png)Malwarebytes - Has both a free and paid version. The Premium version of Malwarebytes also offers Exploit and Ransomware protection, for a complete package of: Malware, Web, Exploit and Ransomware protection
• 🖼Click to load external image (S2NFpNw.png)HitmanPro 3 - Free 30 day trial
• 🖼Click to load external image (ncqvIpu.png)Zemana AntiMalware - Free 30 day trial

Web Browsers and Web Browsing

Web Browsers could be considered as the closest door between a malware and your system. This is where most malware goes through to infect a system, and therefore it should be the program(s) you want to secure the most. There are two ways of going about it: hardening your web browser via extensions, and having good browsing habits.

Hardening your web browser means to install extensions that will help it protect itself (and your system on the same occasion) against Exploit Kits, MiTM attacks, etc. but also you at the same time. Here are a few extensions that I recommend you to install.

• uBlock Origin: Efficient multi-purpose blocker that is lightweight on RAM and CPU usage (Google Chrome, Mozilla Firefox, Microsoft Edge, Opera and most Chromium and Firefox-based browsers)
• HTTPS Everywhere: Extension that converts your HTTP (unencrypted) requests to HTTPS (encrypted) ones (Google Chrome, Mozilla Firefox and Opera)
• Web of Trust: Website reputation, rating and review extension that will help you quickly identify bad and suspicious sites from good ones (every web browsers)
• NoScript: NoScript is a script blocker (Java, Flash, JavaScript, etc.) for Mozilla Firefox and Firefox-based browsers (Mozilla Firefox and Firefox-based web browsers)
• uMatrix: For advanced users, a point and click matrix-like extensions that allow you to control requests done on a webpage (based on source, destination and type) (Google Chrome, Mozilla Firefox and Opera)
• LastPass: Secure password manager allowing you to create, manage, and use passwords you save in your LastPass account (every web browser)

created by Aura

The pc seems better.  my anti virus program is supposed to be reputable, no?  I have a paid subscription and now i have no protection.  Do you really think if I downloaded back it would give me an issue?

Quote
my anti virus program is supposed to be reputable, no?  I have a paid subscription and now i have no protection.

creators of malware removal tools find it and quarantine it because of suspicious behavior or by what it downloads and bundles on your computer, thats my guess
Malwarebytes AdwCleaner == TotalAV
https://www.pcmag.com/review/364523/totalav-essential-antivirus

Even if you do not download and install another antivirus program your machine still has an on board antivirus called Windows Defender.
Some people use that only or you can chose another one from a list of antivirus I posted in an earlier post.

I think we're ready to remove the tools we used to remove the infection?

It's been 10 days since you have replied, do you still need help?