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Hello Jevykur and welcome to the Bleeping Computer forum.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

• please follow all instructions in the order posted
• please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
• all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
• if you don't understand something, please don't hesitate to ask for clarification before proceeding
• the fixes are specific to your problem and should only be used for this issue on this machine.
• please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Note: Please run these in the order given in the instructions.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.

• run AdwCleaner by clicking on Scan
• when it has finished, leave everything that was found checked, (ticked), then click on Clean
• if it asks to reboot, allow the reboot
• on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

Run Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• press Scan button
• it will produce a log called Frst.txt in the same directory the tool is run from
• please copy and paste log back here.
• the first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the Frst.txt into your reply.

Logs to include with next post:

AdwCleaner log
Frst.txt
Addition.txt

Thanks

Satchfan

Thank you for the reply!

AdwCleaner log:

It’s possible that your computer has been severely compromised and I’m not going to attempt to clean everything found by FRST but I would like you to run some additional scans to confirm a few things.

You need to move Farbar Recovery Scan Tool to your desktop otherwise fixes will not work.

• go to your Downloads folder and locate FRST64
• right click and select Cut
• go to an empty spot on your desktop, right click and select Paste

Farbar Recovery Scan Tool should now be on your desktop.

================================================

Run Farbar Recovery Scan Tool

Open notepad. Please copy the contents of the code box below and paste it into Notepad.

CloseProcesses:
Unlock: C:\ProgramData\QZBXgBSDLcAil
C:\ProgramData\QZBXgBSDLcAil
Hosts:
EmptyTemp:

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

• save the files as fixlist.txt in the same folder as FRST – NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work
• run FRST64 then click Fix just once and wait
• it will create a log on your desktop, (Fixlog.txt); please post it to your reply.

================================================

Run RogueKiller

IMPORTANT: Please remove any usb or external drives from the computer and close all running programs before you run this scan!

Download RogueKiller to your desktop

• for Windows Vista/7/8/10, right click -> run as administrator, for XP simply double-click on RogueKiller.exe
• click on Scan
• if a Windows opens to explain what [PUM's] are, please read it
• when it has finished, click on Open Report
• click on Export Txt and save the file on your Desktop as RKreport.txt
• copy/paste the content in your next post
• NOTE: DO NOT attempt to remove anything that the scan detects –everything that is reported is not necessarily bad

===================================================

Run CKScanner

Download CKScanner by askey127 from here & save it to your Desktop.

• double-click CKScanner.exe then click Search For Files
• when the cursor hourglass disappears, click Save List To File
• a message box will verify the file saved
• double-click the CKFiles.txt icon on your desktop then copy/paste the contents in your next reply.

Logs to include with next post:

Fixlog.txt
RKreport.txt
CKFiles.txt

Thanks

Satchfan

Hi Jevykur

It has been several days since I sent my last reply about computer problem.

Please let me know if you are having problems and still need help.

Thanks

Satchfan

Due to inactivity this topic will be closed.
If you need help please start a new thread.

New members follow the instructions here http://forums.whatthetech.com/you_Infected_t106388.htmland start a new topic