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No USSD menu on modem

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On the Huawei E398 modem, I note there is no USSD menu.  How then can one run USSD commands to check data balance, purchase more data etc.  Does anyone know.  I have logged a query on Huawei Support but did not receive any response.  Perhaps the firmware needs to be updated but how do I go about doing so?

I'm not sure we can help you with this one. You'll probably have to contact your ISP (internet service provider). 

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