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HP Envy 360 Win10 Keyboard Not Working

Started by rockaway1 , Mar 14 2018 06:31 PM

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#1 rockaway1

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Posted 14 March 2018 - 06:31 PM

This laptop was dropped and now the keyboard doesn't work. I ran the keyboard diagnostic and all keys worked. The keyboard was deleted and reinstalled in device manager. The keyboard driver was updated. I feel that there may be a malfunctioning sensor and the laptop thinks it's in tablet mode.

Thanks,
Joel

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#2 Tomk

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Posted 28 March 2018 - 07:09 AM

Rockaway1,

 

Were you able to resolve this?


Tomk
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Microsoft MVP 2010-2014
 

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