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Please help - comp internet connection very slow [Solved]

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Connectivity still cuts out from time to time. I have a router that is about 5 years old though

I doubt that the router’s age is at fault, (my router is older than that).

This is not a malware issue and I’m no expert on things Internet-related but we can try one thing.

Let’s reset the router, flush the DNS and have a look at the router.

Reset the Router

Let’s try to reset the router to its default configuration.

  • this can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labelled "reset" located on the back of the router.
  • press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).
  • if you don’t know the router's default password, you can look it up here
  • you also need to re-configure any security settings you had in place prior to the reset.
  • you may also need to consult with your Internet service provider to find out which DNS servers your network should be using.

Note: After resetting your router, it is important to set a non-default password, and if possible, username, on the router. This will assist in eliminating the possibility of the router being hijacked again.

============================================

Flush the DNS

Now lets flush the DNS on the computer:

  • hold down your Windows key and press R
  • a “run” window will appear
  • type in cmd and press Enter
  • a black window will open
  • please enter the following text into that window and then press Enter:


ipconfig /flushdns

============================================

Check the router

  • open Notepad and copy/paste the entire contents of the codebox below, into Notepad:
    @echo off
    >Log1.txt (
    ipconfig /all
    nslookup google.com
    nslookup yahoo.com
    ping -n 2 google.com
    ping -n 2 yahoo.com
    route print
    )
    start Log1.txt
    del %0
    
  • save this as router.bat
  • choose to Save type as - All Files and where to save – Desktop - then close the Notepad file.
  • double-click on router.bat to run it. it will open notepad when done please post back the results.

Satchfan

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : LAPTOP-9DF08DUH
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Qualcomm Atheros QCA9377 Wireless Network Adapter
   Physical Address. . . . . . . . . : 3E-A0-69-C0-FA-E6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 3E-A0-67-C0-FA-9B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : A8-1E-84-81-34-61
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::4d11:dbfb:cff:89ee%2(Preferred)
   IPv4 Address. . . . . . . . . . . : [removed](Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, 4 March 2018 11:53:53 AM
   Lease Expires . . . . . . . . . . : Sunday, 4 March 2018 12:13:53 PM
   Default Gateway . . . . . . . . . : [removed]
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 44572292
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-87-5B-14-A8-1E-84-81-34-61
   DNS Servers . . . . . . . . . . . : [removed]
                                       122.150.7.70
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 3C-A0-67-C0-FA-9C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 4:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:2019:b0:856b:a4a(Preferred)
   Link-local IPv6 Address . . . . . : fe80::2019:b0:856b:a4a%6(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 117440512
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-87-5B-14-A8-1E-84-81-34-61
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  dns2a.nc.nsw.m2core.net.au
Address:  [removed]

Name:    google.com
Addresses:  2404:6800:4006:804::200e
   [removed]

Server:  dns2a.nc.nsw.m2core.net.au
Address:  [removed]

Name:    yahoo.com
Addresses:  2001:4998:58:2201::73
   2001:4998:c:e33::53
   98.139.180.180
   206.190.39.42

Pinging google.com [216.58.200.110] with 32 bytes of data:
Reply from 216.58.200.110: bytes=32 time=18ms TTL=58
Reply from 216.58.200.110: bytes=32 time=19ms TTL=58

Ping statistics for 216.58.200.110:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 19ms, Average = 18ms

Pinging yahoo.com [98.139.180.180] with 32 bytes of data:
Reply from 98.139.180.180: bytes=32 time=248ms TTL=49
Reply from 98.139.180.180: bytes=32 time=252ms TTL=49

Ping statistics for 98.139.180.180:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 248ms, Maximum = 252ms, Average = 250ms
===========================================================================
Interface List
  4…3e a0 69 c0 fa e6 ……Qualcomm Atheros QCA9377 Wireless Network Adapter
17…3e a0 67 c0 fa 9b ……Microsoft Wi-Fi Direct Virtual Adapter
  2…a8 1e 84 81 34 61 ……Realtek PCIe GBE Family Controller
16…3c a0 67 c0 fa 9c ……Bluetooth Device (Personal Area Network)
  1………………………Software Loopback Interface 1
  6…00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  [removed]  [removed]     35
    [removed]    255.255.255.0         On-link   [removed]    291
  [removed]  255.255.255.255         On-link   [removed]    291
  [removed]  255.255.255.255         On-link   [removed]    291
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link   [removed]    291
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link   [removed]    291
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination      Gateway
  6    331 ::/0                     On-link
  1    331 ::1/128                  On-link
  6    331 2001::/32                On-link
  6    331 2001:0:9d38:6abd:2019:b0:856b:a4a/128
                                    On-link
  2    291 fe80::/64                On-link
  6    331 fe80::/64                On-link
  6    331 fe80::2019:b0:856b:a4a/128
                                    On-link
  2    291 fe80::4d11:dbfb:cff:89ee/128
                                    On-link
  1    331 ff00::/8                 On-link
  2    291 ff00::/8                 On-link
  6    331 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

Hi Satchfan,

 

Called my provider and flushed out the router because after pressing the little button, the router wouldnt connect. After the flush everything seems back to normal A-O-K. Speed is back to normal.

 

Connectivity might cut out but not sure until more time passes I suppose.

 

On the face of it looks like the problem got solved!

Glad you’ve managed to deal with it.


Now that you’re computer seems to be running well, please follow these steps to tidy up and decrease the likelihood of getting infected:

Uninstall AdwCleaner

  • double click on adwcleaner.exe to run the tool
  • click on Uninstall
  • confirm with Yes.

===================================================

Download & run Delfix

  • download Delfix from here to remove many of the tools we've used during the cleaning process.
  • ensure “Remove disinfection tools” is checked.

Also place a checkmark next to:


o    Create registry backup
o    Purge system restore

  • click the Run button.

You can delete all other logs and programs we’ve used that are on your desktop. Just click on them and press Delete.

===================================================

Recommended programs

Download and run the installer for Malwarebytes 3.0 then follow the prompts to install the program. This really is an excellent program that you should update and run on a regular basis, probably weekly.

======================

It’s important to keep programs up to date so that malware doesn't exploit any old security flaws.

FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated.

======================

Download WOT

Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:


green if it's safe
yellow for caution
red for unsafe
 

You can download the WOT add-on for Firefox, Chrome, Internet Explorer, Opera, and Safari browsers. It does not slow down your browsing experience, it is easy to use and free. Just click “Download” and you are ready to go!

======================

MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

A couple of links with information here and here which can answer any questions you might have about installing/using it.

======================

Unchecky

Be careful when downloading free software. Many free programs come bundled with adware, many of which cause redirects/popups and verge on being malware. There is a program that automatically “unckecks” the boxes you may not notice when downloading programs.

Download and install Unchecky .

===================================================

I also recommend that you read the following:

Best Practices for Safe Computing - Prevention of Malware Infection by miekiemoes

Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams

Answers to Common Security Questions - Best Practices by quietman7

How Malware Spreads - How Did I Get Infected by quietman7

I will keep this open for 24 hours in case you have any problems, after which I’ll close the topic.

Safe computing

Satchfan

 

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