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Wireless Routers


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9 replies to this topic

#1 beiland

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Posted 28 December 2017 - 04:52 PM

Wireless Router Problem(s)

I currently have a Netgear N600, WNDR3800 router that has worked pretty good for the past several years. BUT in the past 2 weeks it has dropped my internet (Comcast) signal on a number of occasions, and often gives me “unidentified network. No internet signal”.
 

Most recently it has just dropped my signal while still indicating it is connected to my wireless ID
 

  1. Do these wireless routers just get old and stop operating properly? I had heard that there might be software updates for them, but I really am not a computer wiz (75 years old), and its my understanding that Netgear has TERRIBLE customer service.

  2. So my thought is to buy a new router. BUT when I went on line to look at the bewildering variety and models, and makers, I got even more confused. And when I read a number of the reviews on Amazon it seems that MANY of these router have problems with disconnecting themselves often (daily, weekly, hourly)...even the new and expensive ones??

Is there a good wireless router you might recommend for home application, that is reasonably priced?


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#2 tallin

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Posted 28 December 2017 - 11:57 PM

Hello Beiland,

 

I have not replied to a post in years, but always read them from time to time.

 

I have only this week aquired a new modem as my current one was doing just what yours appears to be doing after about 5 years of good service.  My provider here in Australia TPG who assist in these matters on their Technical help free line advised a new modem as the current one did not owe me anything having worked well for upwards of 5 years.

 

So, I would suggest a new one to make life easy for you.  TPG sent me a HUAWEI ADSL Modem withn 24 hours.  They set it up over their technical help line for free, the modem was free too, so I have no complaints as they have been my internet provider for upwards of 10 years so gave me very good service.

 

Do Comcast offer this technical help for their customers?

 

Happy New Year to you and hope this suggestion helps.

 

kind regards,



#3 beiland

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Posted 29 December 2017 - 08:24 AM

That is great service you got there, BUT I'm sure you have not 'experienced' our (USA) Comcast company,....a monopolistic company that purposely tries to be as evasive as they can to keep raping the American public.
 

And I think the only way you can get a piece of equip from them is by renting it on a monthly basis.
 

Thanks for your reply however.



#4 PhillPower2

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Posted 29 December 2017 - 09:45 AM

Hello Beiland,

 

Would suggest you take a look at the info here

 

We have a similar scenario here in the UK, ISPs don`t want anyone using equipment not provided by them.

 

Edit to add: If you do need to buy replacement equipment, modem/router here


Edited by PhillPower2, 30 December 2017 - 02:06 PM.


#5 Digerati

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Posted 29 December 2017 - 10:35 AM

Whoa! We are talking apples and oranges here.
 
The Netgear N600, WNDR3800 is a router, not a modem!
 
At this point, we don't know if the problem is with the router, the modem (which MUST be a separate device in this case since that Netgear device does not have an integrated modem), or just with the computer.
 
@beiland - you need to do some more troubleshooting before purchasing anything or risk spending good money for something you don't need.
 

The first thing is to check the obvious. Is the data cable from the wall to your modem securely fastened to the modem? Is the Ethernet cable from the modem to the router securely connected?

The second thing you probably need to do is totally reset your network. If you call your ISP tech support, they will have you do this anyway. So unplug power from your modem, router and all connected computers. Wait about 1 minute then plug in the power to your modem. Wait for the lights to settle down then plug in the Netgear router. When those lights settle down, power up your computer.
 
Then see what happens. If still problems, you need to determine the following:
 

1. Does it affect all connected devices in the house? Note most Smart phones can connect to wireless networks too.

2. Can you still get Internet access with Ethernet (wired) connected devices? This is important to determine. If you still have Internet access via an Ethernet connected computer, your modem is good! The problem is then likely somewhere on the wireless side of your network - either the computer's wireless adapter or the WAP (wireless access point integrated in the Netgear wireless router).

3. Can your ISP still "see" your modem when your connection is lost? (This is where you will need to tell your ISP you already power cycled your network devices).


To answer your other question, all electronics age and eventually die, if not retired early. I can't say 5 years is good, but it is not bad either.

 

My similar Netgear WNR3500L let me easily check for updates from within the router's admin menu. You will need to log into the router directly. This is done by entering 192.168.1.1 into your browser's address bar. Then enter the admin ID (admin) and admin password. From there, you should see an option to check for updates.

 

But note this problem is not caused by your router updates being behind (if they are). But updating may correct some setting that somehow became corrupt. And regardless, if the problem turns out to be the modem and not the router, your router will be updated with the latest security updates - a good thing.


kIbxonF.gif Bill (AFE7Ret)
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#6 PhillPower2

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Posted 29 December 2017 - 10:50 AM

Apologies if I was a bit vague there  :wacko:

 

Should have added that beiland should check with Comcast should their hardware need replacing.



#7 beiland

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Posted 01 January 2018 - 08:45 AM

My modem and my router are both separate units that I purchased out right as I di not want to be on a 'rental basis' with Comcast (my internet provider.). I also thought I might have equip that might be a little superior to that provided by the internet company.

 

About 6 months ago I was experiencing slow internet speeds, so I called the tech support at Comcast,...and the fellow did a binging test on my system and told me I should get a better modem. I purchased a Motorola Arris  SB6183 SURFboard modem. It definitely improved my internet reception and speed. All of its lights stayed lite at present, even when I experience this 'automatic change' over to this "unidentified network, no internet service" notice.

I have gone thru the 'unplug the modem and router, the plug them back in' routine numerous times,...and that restores my connection. More recently I seem to detect that my modem is NOT the problem, as it stays fully lit. And I have found that I do NOT need to unplug and cycle it, BUT rather only need to turn the router off and recycle that, and my internet is restored.

 

So this fact, and what I read on 'reviews' of various routers. has me convinced that I have a 'failing router'.

I had read that there existed 'firmware' that could be updated in these routers, and investigated that (although I have no idea how to do it). Again I read some forum comments on trying to get Netgear to 'update or check online' my router. It appears as though MANY folks were fed up with trying to get ANY help from Netgear itself, and those that could get thru were asked to start out paying a '$130 help bill' with no guarantee it could be solved.

I figured I would rather put that $130 towards a new and better router,....but which one??? That's what I trying to figure out.



#8 beiland

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Posted 01 January 2018 - 08:53 AM

QUOTE Bill,

The first thing is to check the obvious. Is the data cable from the wall to your modem securely fastened to the modem? Is the Ethernet cable from the modem to the router securely connected?

The second thing you probably need to do is totally reset your network. If you call your ISP tech support, they will have you do this anyway. So unplug power from your modem, router and all connected computers. Wait about 1 minute then plug in the power to your modem. Wait for the lights to settle down then plug in the Netgear router. When those lights settle down, power up your computer.

As I have outlined above, I believe I have tried these covered these items you mention in that quote.

I am a single person living in a relatively small home, without a lot of DEVICES hooked up to my router. I do try to stream some video on my TV, and this doesn't appear to occur concurrently with my internet connectivity.

i do have a cell phone that has a connection indicator on it, and even while I am only 10-20 feet away from my router, my signal ONLY indicats 2 bars,....i think that should be higher??
 



#9 Digerati

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Posted 01 January 2018 - 09:35 AM

My modem and my router are both separate units that I purchased out right as I di not want to be on a 'rental basis' with Comcast (my internet provider.).

 

Smart move, IMO. I bought my own and recommend others do the same.

 

I also thought I might have equip that might be a little superior to that provided by the internet company.

 

Years ago that was true. But today the ISPs have learned it makes sense to invest in better quality products that more of their users will be willing to rent as it pays off (big time!) in the long run.

 

Also, many providers use that rental equipment for sharing wifi for their traveling customers. Even though it is additional bandwidth we do not pay for, and while there is no evidence these "guests" can gain access to our own networks, I don't like the idea of strangers using my networking gear (or electricity). So that's another reason to buy your own. But that's for another discussion.

 

As far as your network gear, before spending any money, the first thing you should do is replace the Ethernet cable between your router and modem. These very simple, low tech "network devices" are critical for optimal network performance. But they are not robust at all. The factory made Ethernet cables are often cheap in every sense of the word. Because they are so inexpensive to make, little to no quality control is implemented so it is not uncommon for them to be faulty right out of the factory.

 

Still, even best can easily be damaged as they can only survive being yanked on or tripped over so many times (often not even once).

 

I always make my own cables but that does take an "investment" in a quality crimping tool. I probably wasted $50 on cheap crimpers before paying $40+ for a quality tool that has served me exceptionally well for over 20 years. Making quality cables also takes good RJ-45 connectors, good eyes, good lighting, steady hands and practice as you sacrifice several connectors and feet of cable building cables. Still, if you make lots of cables (I wired my home), buying a quality crimping tool and cable tester, and buying cable and connectors in bulk to make your own is cheaper in the end compared to buying factory made cables.

 

While not essential, a decent Ethernet cable tester is extremely time saving and helpful as it clearly reduces blood pressure and hair loss! ;)

 

The bonus with making your own cables is you can make them the length you need. For example, 12-18 inches likely all you need between your modem and router. You don't need a 6ft cable. And if it is 13 feet from your router to your computer, you don't need to buy a 25ft cable.

 

If making your own does not seem worthwhile, make sure you have spare cables of different lengths handy just for events like this. A damaged $2 cable may be causing all your headaches. Check this out. At that price, I would buy several - in case one is bad from the factory. That source also has cables in 2 and 3 foot lengths (if 1ft is too short) and various colors. Using different color cables between devices is nice for good cable management and when troubleshooting.

 

I had read that there existed 'firmware' that could be updated in these routers, and investigated that (although I have no idea how to do it).

 

I explained how to do it in my last post.

 


kIbxonF.gif Bill (AFE7Ret)
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#10 Digerati

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Posted 01 January 2018 - 09:42 AM

I didn't see your last post until after I submitted the one above.

 

I am a single person living in a relatively small home, without a lot of DEVICES hooked up to my router. I do try to stream some video on my TV, and this doesn't appear to occur concurrently with my internet connectivity.

i do have a cell phone that has a connection indicator on it, and even while I am only 10-20 feet away from my router, my signal ONLY indicats 2 bars,....i think that should be higher??

 

Does streaming have connectivity issues too?

 

With your cell phone, make sure it is the "wifi" connection bars you are looking at. Note wifi connections via cell phone is separate from cell coverage and has to be enabled separately in the cell phone settings menu.

 

If you are certain you are looking at your wifi signal strength, and there are no barriers (walls, floors, ceilings) between the cell phone and WAP (wireless access point - typically integrated with the router), then I agree 2 bars seems low. Do you live in a large apartment complex? The wifi band may be crowded if there are many wireless networks nearby and you may need to change wifi channels. This is also done in your router's admin menu.


kIbxonF.gif Bill (AFE7Ret)
Freedom is NOT Free!
fl3leAE.gif Windows and Devices for IT, 2007 - 2018

Heat is the bane of all electronics!

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