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Computer crashing almost constantly

10 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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No worries, I always check back when a thread goes quiet  ;)

 

What we can see in the results;

 

Same low +12V rail reading + additionally the voltage to the memory slots looks off, at least one of the Vin readings in both HWMonitor and Speedfan should be showing around 1.5V, in both programs the readings are way off.

 

You have high CPU usage for a computer not under any load.

 

On the + side, your temps look ok, despite some of the fan readings which are a bit strange to say the least.

 

What we need to do, unfortunately we need to have the sticker details off the PSU, and if possible swap in a known good PSU for testing purposes or alternatively have your PSU properly tested by a local tech or tech store who has the correct equipment.

 

Check to see if anything is hogging the CPU resources, if there is not it again may suggest unstable voltage;

 

Download Process Explorer which you can obtain from here

Save it to your desktop then run it (Vista or Win7 - right click and Run as Administrator).  

View, Select Column, check Verified Signer, OK

Options, Verify Image Signatures

 

Click twice on the CPU column header to arrange things by CPU usage, this will put the services with the highest CPU usage at the top of the log. 

 

Wait a minimum of a minute then grab a screenshot and attach it to your next reply for us 

Hi Phill,

 

Sorry about the large delay. To tell the truth, I'm not very comfortable getting into my computer and looking around or swapping anything….might there be another way around that?

 

Please find the requested screenshot attached.

There is no workaround for obtaining the PSU details that we need, if you are not comfortable with opening up the case to get the info that is fine, we understand and would instead suggest that you take the computer to a local tech or tech store for repair, far safer all round.

 

Regarding your PE screenshot, noticed two things, Windows needs activating and the high CPU usage is down to the Windows Management Instrumentation service, this can sometimes be caused by a third party program loading on start up and restarting the WMI service will often fix it, if not you have to dig deeper, try the following first;

 

1: Reactivate Windows.

 

2: Click on the Start tab, in the search field type Services and press Enter, in Local Services, scroll down until you find the Windows Management Instrumentation service, right click, select Restart and you're done, see attachment/s below;

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