Before I had posted this topic about my computer crashing. Here is the problem, as posted before:
it seems now my computer is crashing almost every single day, and when it does it's sometimes up to 4-5 times in a day. Every single time upon rebooting I look in the task manager and the "Windows Module Installer Worker" is doing something, so I assume that every single time Windows automatically updates (which seems to be very often), my computer crashes. Is this normal? I don't think it is, but it is in fact very frustrating, bordering on infuriating. When the Installer Worker is in operation (which can last for hours) it seems I can't run my web browser or any other programs like games without the system shutting down. Is this perhaps a malware issue? Can anyone help me?
To be clear: when I say my computer crashes, I don't mean I get a BSOD; I mean the computer just shuts down, as if it suddenly lost power, and I have to turn it on again. I have tried changing wall sockets, and it makes no difference; in fact lately it seems as if it has nothing to do with any updates or the Installer Worker as mentioned anymore, and it seems it can happen when I'm just reading e-mails or looking at social media as well.
Can anyone help? This has been frustrating me greatly for quite some time now.
Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.
The following immediately obvious and need addressing asap, will continue looking through Speccy while waiting on an update;
Can you post the brand and model name or number of your PSU for us.
To be clear: when I say my computer crashes, I don't mean I get a BSOD; I mean the computer just shuts down, as if it suddenly lost power,
As was suspected your computer is shutting down due to a thermal issue (overheating).
The thermal cut off point for your FX-4350 processor is 61.1°C but your reported temps for the CPU are 84°C and the MB 81°C which suggests that the thermal shut down settings in the BIOS have become changed somehow.
Have you or anyone else ever overclocked this computer.
Also of note in Speccy that will cause you problems;
Power Profile
Active power scheme: High performance This should be changed to Balanced as HP is a form of OCing that causes instability and generates more heat.
Voltage
+3.3V: 3.264 V
CPU CORE: 1.256 V
+12V: 9.328 V This reading should be between 11.4V minimum and 12.600V maximum, anything outside of the two will cause problems such as overheating
To my knowledge, I have never overclocked this computer nor has anyone else. I'm not techy enough for that sort of thing.
Speaking of which, I'm afraid I'm not sure how to find the brand and model of my power supply unit. How do I do that? And how do I change the power scheme to "balanced"? (Edit: nevermind, Google helped me out on this one)
No o/cing is good but makes it a mystery as to why the computer is not shutting down as soon as the CPU is hitting 61.1°C.
Bit of work for you to do I`m afraid
Please restart your computer and check the temperatures/voltages in the BIOS, no screenshot is required just make a note of the temperatures and the +3.3V, +5V and the +12V and post them with your next reply.
While you are in the BIOS you should check for the thermal shutdown settings and make sure that they have not been disabled or increased above the maximum 61.1°C thermal trip limit for the CPU, please note that you will not be able to do any gaming or anything else that will load the computer as it should shut down at 61.1°C should you be able to change the settings to the correct parameters, pain in the proverbial in the short term but long term it will protect your CPU and other hardware.
NB: BIOS voltage readings.
The readings are not conclusive in the BIOS as the computer is under the least amount of load, if they are higher or lower than what they should be though it does suggest a PSU problem.
An explanation of what each power plan does and how to change it at the article here
If not already aware of the PSU info and you do not have any previous paperwork with the info on the only way to find it is to take off the side of the case to find the info which will hopefully be on a sticker as in the example attachment below, are you ok with doing this, see link here for a guide for swapping out a PSU, at the moment this is only intended as a guide to help you find the required PSU information and it is not being suggested that you reach inside the case at all.
Edit: Attached an alternative PSU information sticker.
No need for any apology, we are all still learning and need a helping hand at times
Not all brands of MB use the same key to access the BIOS, will take a look at the MSI user manual for your MB and post back in this reply by way of an edit, wont be long.
Edit: You can download your MB user manual from here
To access the BIOS, continually tap the Del key when you restart the computer, once in the BIOS use the arrow key to highlight the H/W Monitor option, press the Enter key to select, this should give you information regarding the CPU and other settings.
Please do not be tempted to change any settings in the BIOS just press the Esc key when you have any of the requested info for us.
Can you post the requested PSU information for us.
CPU Vcore: 1.264V This looks too high for a computer that is not under any load,
Did you not see any temperature readings in the BIOS.
While you are in the BIOS you should check for the thermal shutdown settings and make sure that they have not been disabled or increased above the maximum 61.1°C thermal trip limit for the CPU, please note that you will not be able to do any gaming or anything else that will load the computer as it should shut down at 61.1°C should you be able to change the settings to the correct parameters, pain in the proverbial in the short term but long term it will protect your CPU and other hardware.
The temperature readings in the BIOS were as follows:
CPU Temperature: 37C/98F
System Temperature: 23C/73F
CPU Fan Speed: 3496 RPM
SYS FAN 1 Speed: 1132 RPM
Chassis Intrusion and CPU Smart FAN Target are both disabled, SYS FAN 1 Control is 100%. Didn't see anything about thermal shutdown settings but can have another look.
Those temp readings are ok so we need to do some additional tests to confirm as best as we can what the highest readings actually are, this not until we have the PSU information though
Fortunately I found an e-mail receipt from when I ordered the computer a couple of years ago. The power supply is listed as "400 Watts Power Supplies (Standard 400Watt Power Supply ***No OverClocking Possible***)"
Thanks for going to so much trouble to find the info for us, unfortunately you may not like what your PSU info suggest;
The power supply is listed as "400 Watts Power Supplies (Standard 400Watt Power Supply ***No OverClocking Possible***)"
The above suggests that a poor quality generic brand of PSU was used in your computer, system builders like CyberPower are renowned for this, it is how they keep their build costs down, you would never get a no OC warning for a quality brand of PSU.
Please take expanded screenshots and only use the method below to attach them.
DownloadSpeedfan from hereandinstall it.Onceit's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.
[external image: speedfan.png]
(this is a screenshot from a vista machine)
Download then run HWMonitor and post a screenshot so that we have a comparison to the Speedfan results, details from here
To capture and post a screenshot;
Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint….left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… Click on the More Reply Options tab then after typing in any response you have… click on Choose File…desktop…find the screenshot..select it and click on Attach This File…on the lower left…after it says upload successful…click on add reply like you normally would.
Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
