3 replies to this topic

[jayberns1]

Could you help trouble shoot this Windows 10 machine using chrome?

It's about a year old and it's ability to load sites has steadily slowed.

Is there a way to reset it to factory conditions (without plugins) and would that be a cure?  

 

Thanks for your help.

[Satchfan]

Hello jayberns1 and welcome to WTT.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

• please follow all instructions in the order posted
• please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
• all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
• if you don't understand something, please don't hesitate to ask for clarification before proceeding
• the fixes are specific to your problem and should only be used for this issue on this machine.
• please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Note: Please follow these instructions in the order given.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.

• run AdwCleaner by clicking on Scan
• when it has finished, leave everything that was found checked, (ticked), then click on Clean
• if it asks to reboot, allow the reboot
• on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

Download and run Junkware Removal Tool

Please download Junkware Removal Tool to your desktop.

• shut down your protection software now to avoid potential conflicts.
• run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator"
• the tool will open and start scanning your system
• please be patient as this can take a while to complete depending on your system's specifications
• on completion, a log (JRT.txt) is saved to your desktop and will automatically open
• post the contents of JRT.txt into your next message.

===================================================

Download zoek.exe to your Desktop:

Important: Disable your AntiVirus and AntiSpyware programs, so they do not interfere with the running of Zoek.exe. You can find instructions how to disable your security applications here.

• on Windows Vista, 7/8/10, right-click Zoek.exe and select: Run as Administrator
• give it a few seconds to appear
• copy/paste the entire script inside the codebox below into the input field of Zoek:
  

  createsrpoint;
  autoclean;
  emptyclsid;
  emptychrcache;
  CHRdefaults;
  emptyalltemp;
  emptyfolderscheck;delete
  ipconfig /flushdns;b
  

• close any open programs.
• click the Run script button, and wait. It takes a few minutes to run.
• when the tool finishes, the zoek-results.log is opened in Notepad: the log can also be found on the systemdrive, normally C:\
• if a reboot is needed, the log will be opened after the reboot.

Logs to include with next post:

AdwCleaner log
JRT.txt
zoek-results.log

Thanks

Satchfan

 

[Satchfan]

Hi jayberns1

It has been several days since I replied to your request for help with your computer problems.

Please let me know if you need any help with the instructions and want more help.

Thanks

Satchfan

[Satchfan]

Due to inactivity this topic will be closed.
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