Before we finish up, it's important your outdated software is updated to help mitigate the risk of malware.
STEP 1 [external image: CXrghb6.png] Update Outdated Software
Outdated software contain security risks that must be patched. Please download and install the latest version of the programmes below.
[external image: j8JVMVP.jpg]Java (watch out for "Optional Offers" or bundled software)
[external image: Qlf57ne.png] Mozilla Firefox (instructions)
[external image: u9DsAVv.png] Follow these instructions to check for and download the latest Windows Updates.
Press the Windows Key [external image: pdKOQKY.png] + r on your keyboard at the same time. Type appwiz.cpl and click OK.
Search for the following programmes, right-click and click Uninstall one at a time.
Note: The programmes below may not be present. If this is the case, please skip to the next step.
Java 8 Update 45
Follow the prompts, and reboot if necessary.
STEP 3 [external image: zANS9oB.png]Disable Java in Your Browser
Due to frequent exploits we recommend you disable Java in your browser.
For information on Java vulnerabilities, please read the following article (point #7).
Click the [external image: 29Fou9c.jpg] Windows Start Button and type Java Control Panel (or javacpl) in the search bar.
Click on the Java Control Panel. Once opened, click the Security tab.
Deselect the check box for Enable Java content in the browser. This will disable the Java plug-in in the browser.
Click Apply. When the [external image: AVOiBNU.jpg] Windows User Account Control (UAC) appears, allow permissions to make the changes.
Click OK in the Java Plug-in confirmation window.
Restart your browser(s) for changes to take effect.
STEP 4 [external image: pfNZP4A.png]Logs In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.
Please confirm if you have any outstanding issues.
Sorry it took so long to reply, been a bit busy at work. No outstanding issues and all is working great. Had "the talk" (computer related, that is) with my boys and that type of activity should hopefully be curtailed. I am so thankful to you and hope that you have a wonderful rest of your week.
All Clean! Congratulations, your computer appears clean!
I see no signs of malware on your computer, and feel satisfied our work here is done. The steps below will remove the tools we have used, and reset any settings changed. I have also provided a list of resources and tools that you may find useful.
My help will always befree. But if you are happy with the help provided, and would like to support my fight against malware, please consider a donation. [external image: YSCcjW7.png]
[external image: AFZxnZc.jpg] DelFix
Please download DelFix and save the file to your Desktop.
Double-click DelFix.exe to run the programme.
Place a checkmark next to the following items:
Remove disinfection tools
Create registry backup
Purge system restore (creates a Restore Point/removes all but the most recent)
Reset system settings
Click the Run button.
– DelFix will remove the specialised tools we used to clean your computer. Any leftover logs, files, folders or tools remaining on your computer which were not removed can be deleted manually (right-click the file + delete).
— Malwarebytes Anti-Malware will still be present on your computer. I recommend keeping this programme, updating and scanning with it once a week to maintain security on your computer. If you do not wish to keep this programme installed, you can uninstall it by pressing the Windows Key [external image: pdKOQKY.png] + r on your keyboard at the same time, typing appwiz.cpl, clicking OK and searching for Malwarebytes.
I have compiled below a list of resources you may find useful. The articles document information on computer security, common attack vectors and how you can stay safe on the Internet.
Answers to common security questions - Best Practices by quietman7, MVP
How Malware Spreads - How did I get infected?by quietman7, MVP
Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP
How to Prevent Malware by miekiemoes, MVP
How to backup and restore your data using Cobian Backup by YourHighness
Slow Computer/browser? It May Not Be Malwareby quietman7, MVP
The following programmes come highly recommended in the security community.
[external image: KsUqI5A.png] AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
[external image: E8I37RF.png]CryptoPrevent places policy restrictions on loading points for ransomware (eg. CryptoWall), helping prevent the execution of malware.
[external image: EG85Vjt.png] Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
[external image: 6YRrgUC.png] Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution.
[external image: jv4nhMJ.png] NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology.
[external image: 3O8r9Uq.png] Sandboxie isolates programmes of your choice, preventing files from being written to your HDD unless approved by you.
[external image: DgW1XL2.png] Secunia PSI will scan your computer for vulnerable softwarethat is outdated, and automatically find the latest update for you.
[external image: j1OLIec.png]SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
[external image: sHjS79L.png]Unchecky automatically removes checkmarks for bunlded software in programme installers; helping you avoid adware and PUPs.
[external image: JEP5iWI.png]Web of Trust (WOT) is a browser add-on designed to alert you before interacting with a potentially malicious website.
Need a second opinion on a file or website? Scan the file/URL before clicking by using one of the following free online scanner services.
Please confirm you have no outstanding issues, and feel happy with the state of your computer. Once I have confirmation, we can wrap things up and I will close this topic.
