Talktalk (UK based ISP and telecom provider) reports that it was attacked this Wednesday 21st Oct 2015 by a DDoS and SQL injection hack that has potentially compromised the email addresses, dates of birth, bank account details credit card details etc of approx 4 million customers.
Any customer receiving a telephone call that appears to be from Talktalk should tread cautiously as scammers will probably be quick to jump on the bandwagon and pretend that they are working for Talktalk and are to help you..... they may well be "sailing under false colours" so please be on your guard. to make sure that you do not become a victim.
It's also possible that emails will be sent out by scammers, perhaps with attachments or hyperlinks in them offering assistance, again it is not recommended to click on any links in emails, or to open attachments without the closest possible scrutiny. Customers are being advised to be on their guard against potential identity theft and to monitor carefully their credit history ratings, and bank account and credit card statement for any unusual activity. The banks and credit card companies are aware of the situation.
For those who use their talktalk log in passwords for other websites..... then don't delay, rectify the position immediately and change your password details for these other sites from a known clean computer. The golden rule is one password for each site and use separate passwords for each site..... there is plenty of information available on how to create and use (and remember!) different passwords....tip Don't use a word that is in any dictionary in any language.... and make full use of characters like> or $,*£+!+ etc., Upper and lower case characters also help..
It is not currently possible to change passwords on your talktalk account (the facility has been disabled) and the police are conducting a criminal; investigation, it is anticipated that changing the passwords will soon be enabled and talktalk will offer information as soon as possible.and advice on how this can be done.
It is believed that it's possible that some data that has been potentially compromised may not be encrypted.
talktalk is working with security advisers, the police and other national agencies in order to limit the scope for potential damage and safeguard their customers as far as possible.
The Chief Executive Officer of talktalk is said to have received a ransom demand from those who claim to be acting on behalf of the hackers.... but no further information is currently available on this.
This note is offered for general information and is not issued by, or on behalf of either talktalk or whatthetech