Hi MsMagoo,
I have spent some time reviewing your other topic and it seems that we are dealing here with one badly damaged system.
I assume you have run basic checks already such as:
1 running chkdsk with the r switch.
2 Running sfc /scannow
( both the above need to be run from a command prompt with elevated privileges)
3 Setting up a new admin level user account and seeing if functionality improves when booting into this new account
4 Running memtest (an overnight test is favourite) don't forget to reseat the RAM modules before starting)
5 Downloading the hard drive manufacturer's disc checking/repair utility and performing both a short scan and if it passes the full long scan
6 Checking the outputs from the Power Supply Unit ( PSU) are correct
7 Booting into safe mode with networking and seeing if there is any improvement (be careful as your protections will not be working correctly in safe mode)
8 Booting from a live distro of Linux (Puppy is good) running it in RAM to basically check out the majority of your machine's other hardware.
9 Assuming all is well on the above then check and double check ( and then check again!) that everything that is important to the owner and you on the computer is fully and accurately backed up and with multiple copies…. at least one of which should be validated and kept safe on removable media, offsite.
10 Run the audit tool Belarc adviser (free edition) and save the output to removable media as this will give you details of the product keys serial numbers etc…… when you are satisfied then perform the tweaking .com all in one repair tool once again, making sure that you follow every step and in particular start at the shutdown unplug and drain down procedure, be sure to run all the repairs that are ticked and do it in safe mode with networking……After a reboot check for improvement, and if still no joy then "restore to factory" and then reinstall all the required applications, activate your firewall, install all required drivers, anti virus etc and of course the hundreds of Windows updates that will be necessary!
It would be wise to inform the owner of these procedural steps as they should know that in the final analysis all their files will be removed and the machine will be just as it was, in operating system terms, as when it first left the factory.
They should also know that these measures will take several days of continuous work and would be quite an expensive procedure to undertake if they were paying a repair shop's regular rate.
We do not advise drastic steps such as step 10 lightly or without considerable thought, however in view of the multitude of issues with this computer trying to repair what is essentially broken, by a piecemeal approach is not a recipe for success.
The owner must of course decide for themselves how they wish to proceed, however if this machine was brought into my workshop then the above steps would be the only ones that would be offered.
Please let us know how things go as it would be good to keep Curie in the picture following her hard work with you on the preliminary disinfection.
Incidentally if you need information on how to perform any of the steps outlined post back with the exact make and model number of the computer and we will advise.
Regards
paws
MsMagoo 