HD4600 Display Driver Crashes

Hello-

 Having continuous issue with Event 4101 Display Adapter 'igfx' crashes- Intel HD 4600 Integrated Graphics. It's very unpredictable and impossible to replicate.

Drivers are up to date, Memory tests fine, Done 3 Recoveries to factory spec.,etc. Just don't know which way to go on this.

See System Info in Attachment.

📎SI.jpg

Any help would be appreciated. If need more info, please ask.

Thank you.

Hi timw128 and welcome to the WTT forums

Sorry to hear of the issues with your graphics.

Its interesting that you have "restored to factory" and this has not helped…. this may be diagnostically significant and suggests that hardware may be at the root of the issue. However we cannot be sure at this stage so it would be wise to try some simple tests.

1 How does the machine operate when booting into safe mode?

2 How does it behave if you are able to boot into safe mode with VGA?

3 Have you tried reducing  "graphics hardware acceleration" to somewhere short of 50%…?

4 You could also do a simple test by booting into a live distro  of Linux (Puppy or Ubuntu are both good, with Puppy being a smaller download) Burn the .iso as an image and set your computer to boot from your optical drive with the Live Linux disc in the tray.

Give the machine a good work out using Puppy… if it works Ok then you have more or less eliminated hardware as a likely suspect, so its proabably back to software… (Don't install either Puppy or Ubuntu just run it live ( in Ram) as you don't want to write anything to your hard drive. When running the live disc in RAM when you shut down and reboot, then Windows will be back and Puppy will be gone!

5 You could, if you wish, install a separate video card and see if this does the trick for you…. you may have a compatible one laying around, or maybe could borrow one from a chum, or even buy a cheap one if you can source one easily

Post back and let us know how you get on

Regards

paws

Thanks for the welcome and the reply. I was in the process of answering your questions and I got a BSOD crash. Here's the criteria:

Event 41 'Kernel-Power'. Here's the info from Blue Screen Viewer-

Hey, I just want to say thanks a bunch for your involvement in the matter. I certainly would like to get it resolved. As an engineer, I can't stand, nor tolerate, this nature of inefficiency!… 

Hi Tim, Its interesting that everything works Ok in safe mode (with a limited set of drivers and services) but when you boot into ordinary mode the problem starts….

It could well be some thing therefore that loads in normal mode but not in safe mode that is the culprit….

I think trying a new working, compatible Vid card may be a good move…..at least it will help the diagnostic process.

Failing that then disabling the Nvid card and making sure that its disabled in BIOS (so you are only using on board Windows graphics might be the next move…

You could always use msconfig startup and also services to disable everything non essential, reboot and then enable them  a few at a time until the problem crops up…. the culprit will likely be in one of the items you last enabled….this iterative process is time comsuming ( becaause of the constant rebooting) but may  just save the day!

Let us know how you get on

Regards

paws

Hi 'paws'- There is NO video card. This is Intel integrated graphics HD 4600 (Haswell i7-4770), and I have the PCIe x 16 (3.0) slot turned right off.

The error in Event Viewer is Event 4101, the pop up states, as follows:

'The Display Driver For Windows8(R) Stopped Responding And Has Recovered'

Also, the info on the General tab for Event 4101 indicates 'The following boot-start or system-start driver(s) has failed to load: AFS/epp64.

The 'epp64' is related to EMSIsoft Anti Malware, which I ran a one time scan with and removed. There are NO Registry traces, nor anything related in 'C:\Docs & Sttgs.' I have no idea what the 'AFS' refers to.

I have done a Clean Boot config, and then reverted back to where I normally run- msconfig>start up with just the avast! Internet Security starting, besides whatever Windows essentials. In 'services.msc', I am running a mildly tweaked set up there, nothing of consequence- just some unneeded services disabled that have zero bearing on the issue. Is it possible 'AFS' refers to Avast Firewall Service?…don't know. We read somewhere it may be connected to something in the Audio system.

Thanks for the response. Have a good day!

tim

SorryTim,

I was confusing your situation with another topic I was working where there was a Nvidia card fitted……

I reckon that maybe a way forward is to fit a separate vid card as discussed and see if this does the trick….. whilst you are at it a more powerful PSU might help…

A PSU working at "full tilt" can do stange things especially when its under stress.

If you can do this let us know how you get on…. unfortunately the AFS does not mean a lot to me and doesn't shed any light on things…

Regards

paws