9 replies to this topic

[vijay.gupta]

Hi,

 

Lately, there are multiple issues happening with my laptop.

 

1) Device Manager is showing blank. Nothing is showing when I open Device Manager

2) Everytime I reboot my system, some drivers started installing which doesn't complete. Please find attached image.

3) None of the USB device is showing in my laptop. I connected my Xioami RedMI 1S with the laptop but I am unable to view any of my files that are in the phone in the laptop.

4) When I connected to Internet using dongle, I am not getting any adaptor corresponding to the dongle in the Network and Sharing Center (because I want to share Internet Connection from laptop but that will only be possible when I get the Adaptor icon for that dongle in Network and sharing Center)

 

Please help me to resolve these issues one by one. I listed them once as I thought that they may be related.

 

 

Attached Thumbnails

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[paws]

Hi vijay.gupta,

Sorry to hear of the troubles you have been experiencing.

 

Have you tried using a System Restore Point created a week or two prior to all these problems starting?

Regards

paws

[vijay.gupta]

Thanks paws for trying to solve the issue that I am facing. Actually, there is no System restore point created so I couldn't try that option.

 

I searched online and tried a solution (enabling Plug n Play service which was already enabled) but in vain.

 

Please let me know if any other information is required. Also, this issue is happening from more than 1 month now.

[paws]

Hi vijay.gupta,

 

That's interesting that you have no System Restore Points on your computer..... unless for some reason a user of your machine has System Restore turned off (and has deliberately purged all the System Restore Points that are, by default, created regularly,) then its pointing towards more deeper seated problems on your computer.

 

I also noticed that there are some reg files appearing on the screen shot of your computer's desktop.

 

Has someone with access to your computer made changes to the Registry?

 

If that is the case then I'd be inclined to reverse any changes made by using a back up of your Registry created before the reg files were used and before the problems started.

 

Restoring your Registry in any event using a good back up might be a good first step.

Post back and let us know how you get on.

regards

paws

[vijay.gupta]

Paws,

 

There are no reg files on desktop although, there is only one reg.vbs file, that is not meant to run on my laptop. Basically, that is meant to run through script (that is basically my work file). Please let me know if anything else can be done.

 

Actually, there are System Restore points but those are from current month and this issue is happening from more than one - two months and I am the only user of my laptop.

Edited by vijay.gupta, 30 March 2015 - 02:26 AM.

[paws]

Hi vijay.gupta,

 

Thanks, all understood.

 

Please check that you have no earlier Restore Points (you may need to use the box that says "show more restore points"

 

The default settings provide for regular System Restore Points to be created and these should go back quite a few months, not just one month. Have these earlier System Restore Points been deliberately purged? (because of an infection perhaps)

 

Have you backed up your Registry? (using a tool such as Erunt or Tweaking.com ?)

 

Regards paws

[vijay.gupta]

Sorry for not mentioning earlier but I have already checked and there are no more Restore Points. Also, I have not backed up registry using any of the backup tools. Please let me know if anything can be done apart from formatting windows?

[paws]

Hi vijay.gupta,

 

This can be a very difficult problem to solve and that is why the standard operating procedure in our workshop when faced with this issue is to first try to use a previous System Restore Point. (SRP)

 

The fact that you have only SRP going back for one month is worrying....

 

This lack of SRP may be indicating deep seated problems with your operating system. Generally there are only 3 reasons for lack of restore points:

 

1 Someone or something has turned off System Restore on your C drive and this has purged the existing System Restore Points

 

2 System restore needs a minimum amount of free disc space to create restore points and if free disc space is inadequate earlier SRP will be deleted.(so do check for free disc space...for overall health of your machine look to have no less than 25% free disc space on your C drive.(assuming C: is your system drive and your computer is fairly typical)

 

3 The system restore services maybe has been is turned off, you can check by running services.msc and making sure the system restore is set to auto and is started.

 

Whilst looking in services.msc make sure that plug and play is set to auto and is started as this can also cause similar sort of problems.

 

If you have not already run chkdsk with the r switch (the command is chkdsk /r) then do so, you will need to run it from a command prompt with elevated privileges, you open the command prompt by

Start>and then typing in the search box

cmd

do not press enter key

you will see cmd.exe in a box above the search box so RIGHT click on it and select Run as Administrator

once you have typed in the command and pressed enter you will get a warning about locked drive press Y press enter, type exit press enter, the black dos type box will disappear and you can reboot your computer when chkdsk will start

chkdsk will take several hours to run and complete all 5 passes do not interrupt and note you will be unable to use your computer during this procedure.

 

Your computer will be restarted automatically when chkdsk has completed. (repairs will be performed automatically)

 

Next run sfc with the scannow.(from the elevated command prompt)

the command is

sfc /scannow

press enter

 

Reboot your computer and see if there is any improvement,

IF not then go here:

http://answers.micro...7a643e4b?page=3

 

and look particularly at the post around Dec 30 2010 and the post from xiong029

as this may help.

Don't forget that BEFORE going into the Registry you should make a System Restore Point and also a complete back up of your registry...a disc image is a good idea as well!

 

For an automated tool that often helps in this situation go here:

http://www.tweaking.com/

and download and install the All in One repair Tool.

 

follow all the steps and directions as this is often a quicker and simpler method of repair than a reinstall of Windows should all the previous mentioned steps fail.

Regards

paws

[vijay.gupta]

Thanks Paws,

 

All the issues are fixed after running Tweakings software but did not come to know, why the issue was happening?

Edited by vijay.gupta, 02 April 2015 - 11:47 AM.

[paws]

Hi Vijay.gupta,

 

Glad to hear that the "All in One repair tool by tweaking .com did its magic for you!

 

It's possible to commission a forensic examination of your machine that would be able (mostly) to pinpoint the cause, time and mechanism that was responsible for recent problems... however this is a costly and time consuming effort and most folks are just glad that its all been fixed.

 

There are forensic laboratories in most countries who have the hardware/software and "know how" to carry out this sort of work,,, however as mostly it is used for evidential purposes in courts of law, the standard of work and the record keeping is performed with meticulous adherence to the best working practices. The work must be performed correctly and appropriately and in the knowledge that it will be examined and subject to piece by piece detailed scrutiny, with robust examination by the barristers/counsel of the operative(s) concerned.

 

The cost  therefore is often eye "wateringly" high!

 

Regards

paws