9 replies to this topic

[BROONS09]

Firstly, Im not great with computers so most of the terms used makes no sense to me.   My computer is very slow and constant pop ups from a company called Vosteran  from looking at formus it appears I may have a malware.  Are you able to help remove it please

 

 

 

[ken545]

 

Yes we can get rid of it but I will need to see some scans so we can see whats going on, you gave us no information so I dont even know what Operating System you are running and whether its 32 or 64 bit, I need that info, it will decide what tools we use that will or will not run on your system

 

See if can run these two

 

 

Please download aswMBR to your desktop.

 

• Double click the aswMBR icon to run it.

Click the Scan button to start scan.

If you are asked to update the Avast Virus database please allow it to do so.

When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.

 

I just want to see the report....Please Do Not Fix Anything

 

============================================================================

 

 

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 

How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

A simple way to check your system: Start --> Computer (right click) --> Properties

 

 

 

Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.

Please make sure All Users is checked

Just keep the defaults as in the picture checkmarked

Press Scan button.

It will produce a log called FRST.txt in the same directory the tool is run from.

Please copy and paste log back here.

The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

[ken545]

Still with me, still need help ??

[BROONS09]

Apologies, I have been having issues downloading the Farbar Recovery Scan Tool - it seems to part download only.  I am pretty much at the point of thinking enough is enough and buying a new PC - so unless there is any other suggestions, I thank you for your efforts

 

Cheers

[ken545]

How old is your computer, what is the make and model ?

[BROONS09]

its a Dell Inspiron 530 and it must be about 5 years old.  Windows Vista and a Intel Core 2 Duo processor.  I find it slow and tried to download a cleaner to speed it up when the malware arrived !

[ken545]

Do you have access to another computer, maybe a friends that you can download FRST to and transfer it to a usb thumb drive, come back to this computer and run it ?

[BROONS09]

thought I had it covered but all possible computers i have  access to are Apple and just realised it won't work on that  

 

i really appreciate your assistance, however i am going to admit defeat and think I will start again with a new PC.  I have been aware for some time that it has been slow, so a newer faster model I think.  Thanks again

[ken545]

Your very welcome,

 

Happy shopping, hope you find what you want.

[ken545]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.