Slow computer and unknown TMP file [Solved]

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

• First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.


• Perform everything in the correct order. Sometimes one step requires the previous one.


• If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.


• Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.


• Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.


• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.


• Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.


• My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

• Important: To help me reviewing your logs, please post them in code boxes. You can create them by clicking on the <>-symbol on top of the reply window.

 
 
 
 
HijackThis is not the preferred initial scanning tool in this forum. With today's malware, a more comprehensive set of logs is required to determine the presence of malware.
 
 
  
Scan with FRST in normal mode

Please download Farbar's Recovery Scan Tool to your desktop: FRST 32bit or FRST 64bit (If not sure: Start –> Computer (right click) –> properties)
 

• Run FRST.


• Don´t change one of the checkboxes and hit Scan.


• Logfiles are created on your desktop.


• Poste the FRST.txt and (after the first scan only!) the Addition.txt.

 
 
Scan with Gmer rootkit scanner

Please download Gmer from here by clicking on the "Download EXE" Button.

• Double click on the randomly named GMER.exe. If asked to allow gmer.sys driver to load, please consent.
  
• If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.
  
• In the right panel, you will see several boxes that have been checked. Uncheck the following …
  
• Sections
  
• IAT/EAT
  
• Show All ( should be unchecked by default )
  
• Leave everything else as it is.
  
• Close all other running programs as well as your Browser.
  
• Click the Scan button & wait for it to finish.
  
• Once done click on the Save.. button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
  
• Save it where you can easily find it, such as your desktop.
  
• Please post the content of the ark.txt here.
  

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries

Scan with TDSS-Killer

Please read and follow these instructions carefully. We do not want it to fix anything yet (if found), we need to see a report first.

Download TDSSKiller.zip and extract to your desktop

• Execute TDSSKiller.exe by doubleclicking on it.
  
  
• Press Start Scan
  
  
• If Malicious objects are found, do NOT select Copy to quarantine. Change the action to Skip, and save the log.
  
  
• Once complete, a log will be produced at the root drive which is typically C:\ ,for example, C:\TDSSKiller.<version_date_time>log.txt
  

Please attach this file to your next reply.