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Please help! [Closed]


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6 replies to this topic

#1 Berrymarley

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Posted 19 June 2014 - 07:46 PM

I posted the same thing on the Norton community and they sent me here. Please help me.. I suspecting my laptop is infected but I do not know with what. It is glitchy and won't open norton at all so I can scan it. My internet isn't working so I am not on the laptop. The internet has full bars but says it cannot connect. On the details if claims my firewall isn't recognizing it and I need to let it through but I haven't because that seems suspicious. I do not know what to do so please help me :(

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#2 ken545

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Posted 21 June 2014 - 05:44 AM

:welcome:

 

Not sure whats going on without seeing any logs and not having any info on your operating system.  Your windows Operating System will let us decide what tools we will need to run, so let me know what it is please.  


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#3 ken545

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Posted 25 June 2014 - 04:35 AM

Still with me ?


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#4 Berrymarley

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Posted 25 June 2014 - 07:08 PM

Yes I am here. I have an asus windows 8.1

#5 ken545

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Posted 25 June 2014 - 07:11 PM

OK, lets run this scanner and see whats going on

 

 
Please download Farbar Recovery Scan Tool and save it to your desktop.
Please download Farbar Recovery Scan Tool and save it to your Desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

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    #6 ken545

    ken545

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    Posted 29 June 2014 - 04:36 AM

    Still with me ??


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    Want to help others, Join our Malware Removal Classroom  HERE

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    Just a reminder that threads will be closed if no reply in 3 days.


    #7 ken545

    ken545

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    Posted 30 June 2014 - 06:00 AM

    Due to inactivity this topic will be closed.
    If you need help please start a new thread.

    New members follow the instructions here http://forums.whatth...ed_t106388.html and start a new topic

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    Want to help others, Join our Malware Removal Classroom  HERE

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