Jump to content

Build Theme!
  •  
  • Unreplied Topics
  • Downloads
  • Infected?

WE'RE SURE THAT YOU'LL LOVE US!

Hey there! :wub: Looks like you're enjoying the discussion, but you're not signed up for an account. When you create an account, we remember exactly what you've read, so you always come right back where you left off. You also get notifications, here and via email, whenever new posts are made. You can like posts to share the love. :D Join 93083 other members! Anybody can ask, anybody can answer. Consistently helpful members may be invited to become staff. Here's how it works. Virus cleanup? Start here -> Malware Removal Forum.

Try What the Tech -- It's free!


Photo

Please help! [Closed]

Started by Berrymarley , Jun 19 2014 07:46 PM

  • This topic is locked This topic is locked
6 replies to this topic

#1 Berrymarley

Berrymarley

    New Member

  • New Member
  • Pip
  • 2 posts

Posted 19 June 2014 - 07:46 PM

I posted the same thing on the Norton community and they sent me here. Please help me.. I suspecting my laptop is infected but I do not know with what. It is glitchy and won't open norton at all so I can scan it. My internet isn't working so I am not on the laptop. The internet has full bars but says it cannot connect. On the details if claims my firewall isn't recognizing it and I need to let it through but I haven't because that seems suspicious. I do not know what to do so please help me :(

    Advertisements

Register to Remove

#2 ken545

ken545

    Forum God

  • Retired Classroom Teacher
  • 23,225 posts
  • Interests:Fighting Malware and cooking some great Italian and TexMex food
  • MVP

Posted 21 June 2014 - 05:44 AM

:welcome:

 

Not sure whats going on without seeing any logs and not having any info on your operating system.  Your windows Operating System will let us decide what tools we will need to run, so let me know what it is please.  



 
 
The forum is staffed by volunteers who donate their time and expertise.
If you feel you have been helped, please consider a donation.
donate.gif
 
Find us on Facebook
Please LIKE and SHARE
 
 
Just a reminder that threads will be closed if no reply in 3 days.

#3 ken545

ken545

    Forum God

  • Retired Classroom Teacher
  • 23,225 posts
  • Interests:Fighting Malware and cooking some great Italian and TexMex food
  • MVP

Posted 25 June 2014 - 04:35 AM

Still with me ?



 
 
The forum is staffed by volunteers who donate their time and expertise.
If you feel you have been helped, please consider a donation.
donate.gif
 
Find us on Facebook
Please LIKE and SHARE
 
 
Just a reminder that threads will be closed if no reply in 3 days.

#4 Berrymarley

Berrymarley

    New Member

  • New Member
  • Pip
  • 2 posts

Posted 25 June 2014 - 07:08 PM

Yes I am here. I have an asus windows 8.1

#5 ken545

ken545

    Forum God

  • Retired Classroom Teacher
  • 23,225 posts
  • Interests:Fighting Malware and cooking some great Italian and TexMex food
  • MVP

Posted 25 June 2014 - 07:11 PM

OK, lets run this scanner and see whats going on

 

 
Please download Farbar Recovery Scan Tool and save it to your desktop.
Please download Farbar Recovery Scan Tool and save it to your Desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.


     
     
    The forum is staffed by volunteers who donate their time and expertise.
    If you feel you have been helped, please consider a donation.
    donate.gif
     
    Find us on Facebook
    Please LIKE and SHARE
     
     
    Just a reminder that threads will be closed if no reply in 3 days.

    #6 ken545

    ken545

      Forum God

    • Retired Classroom Teacher
    • 23,225 posts
    • Interests:Fighting Malware and cooking some great Italian and TexMex food
    • MVP

    Posted 29 June 2014 - 04:36 AM

    Still with me ??



     
     
    The forum is staffed by volunteers who donate their time and expertise.
    If you feel you have been helped, please consider a donation.
    donate.gif
     
    Find us on Facebook
    Please LIKE and SHARE
     
     
    Just a reminder that threads will be closed if no reply in 3 days.

    #7 ken545

    ken545

      Forum God

    • Retired Classroom Teacher
    • 23,225 posts
    • Interests:Fighting Malware and cooking some great Italian and TexMex food
    • MVP

    Posted 30 June 2014 - 06:00 AM

    Due to inactivity this topic will be closed.
    If you need help please start a new thread.

    New members follow the instructions here http://forums.whatth...ed_t106388.html and start a new topic

     
     
    The forum is staffed by volunteers who donate their time and expertise.
    If you feel you have been helped, please consider a donation.
    donate.gif
     
    Find us on Facebook
    Please LIKE and SHARE
     
     
    Just a reminder that threads will be closed if no reply in 3 days.

    Related Topics

    Back to Virus, Spyware & Malware Removal · Next Unread Topic →

    0 user(s) are reading this topic

    0 members, 0 guests, 0 anonymous users

    1. What the Tech
    2. → Spyware / Malware / Virus Removal
    3. → Virus, Spyware & Malware Removal
    4. Privacy Policy
    5. Terms of Use ·