I recently got a new laptop with McAfee preinstalled on the device. I let it run for the 60 day trial but now it is up I am trying to install Avast! and every time the download fails. I have tried to install AVG and Panda Security and both of these fail at some point during the installation as well.
I have scanned my computer using OTL as suggested in other posts and have attached the output
I have used the MCPR to remove all McAfee programs and it appeared to be successful.
Hello rhipsmith, welcome to WhatTheTech's Malware Removal forum!
My username is LiquidTension, but you can call me Adam. I will be assisting you with your malware-related problems.
If you would allow me to call you by your first name I would prefer that.
Important: I have laid out some "ground rules" I would very much appreciate you follow. Please read through the points below, to ensure this process moves as quickly and efficiently as possible.
Please read through my instructions thoroughly, and ensure you carry out each step in the order specified.
Please do not post logs using the CODE, QUOTE or ATTACHMENT format. Logs should be posted directly in plain text. If you receive an error whilst posting, please break the log in half and use multiple posts.
Please do not run any tools or take any steps other than those I provide for you. Independent efforts may make matters worse, and will affect my ability in ascertaining the current situation & providing the best set of instructions for you.
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Please attempt to backup important documents before proceeding with my instructions.
If you come across any issues whilst following my instructions, please stop and inform me of the issue in as much detail as possible. Please do not hesitate to ask before you run anything.
Topics are locked if no response is made after 5 days. Please inform me if you will require additional time to complete my instructions.
Please be advised that I am currently in training. My responses will need to be approved by one of our experts before I post them. This is only to ensure you are receiving accurate instructions. I will return as soon as possible.
Please download Farbar Recovery Scan Tool (x32) / Farbar Recovery Scan Tool (x64) andsave the file to your desktop.
Note: Run the version compatible with your system. Run both if you do not know your system's bit-type. One will run.
Windows XP: Double-click FRST.exe / FRST64.exe to run the programme. Windows 8/7/Vista: Right-Click FRST.exe / FRST64.exe and select [external image: AVOiBNU.jpg]Run as administrator to run the programme.
Click Yes to the disclaimer.
Ensure the Addition.txt box is checked.
Click the Scan button and let the programme run.
Upon completion, click OK, then OK on the Addition.txt pop up screen.
Two logs (FRST.txt & Addition.txt) will now be open on your desktop. Copy the contents of both logs and paste in your next reply.
STEP 2 [external image: pfNZP4A.png]Logs In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.
