Hello rhipsmith, welcome to WhatTheTech's Malware Removal forum!
My username is LiquidTension, but you can call me Adam. I will be assisting you with your malware-related problems.
If you would allow me to call you by your first name I would prefer that.
Important: I have laid out some "ground rules" I would very much appreciate you follow. Please read through the points below, to ensure this process moves as quickly and efficiently as possible.
- Please read through my instructions thoroughly, and ensure you carry out each step in the order specified.
- Please do not post logs using the CODE, QUOTE or ATTACHMENT format. Logs should be posted directly in plain text. If you receive an error whilst posting, please break the log in half and use multiple posts.
- Please do not run any tools or take any steps other than those I provide for you. Independent efforts may make matters worse, and will affect my ability in ascertaining the current situation & providing the best set of instructions for you.
- Ensure you are subscribed to this topic to receive instant email notifications of my responses.
- Scroll to the top of this page and ensure you see the following:
- If you are not set to follow this topic, click the Follow this topic button and follow the prompts.
- Please attempt to backup important documents before proceeding with my instructions.
- If you come across any issues whilst following my instructions, please stop and inform me of the issue in as much detail as possible. Please do not hesitate to ask before you run anything.
- Topics are locked if no response is made after 5 days. Please inform me if you will require additional time to complete my instructions.
Please be advised that I am currently in training. My responses will need to be approved by one of our experts before I post them. This is only to ensure you are receiving accurate instructions. I will return as soon as possible.