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[Resolved] anti virus install or delete


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16 replies to this topic

#1 softhardware

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Posted 06 May 2008 - 09:29 PM

I cannot install a virus protection. avg 8. nor can I delete it so I cannot install anything ie,The older version again. I'm so upset. Help me I have no protection. please please. upset

So far' I have uninstalled old version avg7.5 and unsuccessful to install 8. tried to piece delete8.. Draged folder to another place . that worked now I have two folders with around 8 dlls in them I cant delete them. now I cannot install avg8 at all cause I have them. it says it is running but it is not running. I found site to download 7.5. tried to install that. nope same problem. SO now. I have no virus protection. I got 30 day trial of mcafee. but. it took 12 hours to scan. then the next day when I tried to scan again it was at 13 hours so I uninstalled that. I do not want it.

Logfile of HijackThis v1.99.1
Scan saved at 2:43:26 PM, on 5/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\dllhost.exe
C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32Info.exe
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\system32\wweb32.dll/lookup.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia

Edited by softhardware, 07 May 2008 - 03:53 PM.

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#2 softhardware

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Posted 12 May 2008 - 05:00 PM

Ive been sent email saying I have replies. I come in, where are the replies? I don't see a reply to my post. Just me and testing to see if it works.

#3 ken545

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Posted 13 May 2008 - 10:29 AM

Hello softhardware

Welcome to the Whatthetech Malware Removal Forum Sorry for the delay in responding but we have logs coming out our ears. Let me tell ya straight up that removing the wrong entry or entries with HJT can bork your computer big time, plus by removing what ever you did you erased any clues that may point to an infection,

I tweaked the hijack this thing on my own too. Just removed missing files. you should never remove anything without supervision

Lets restore what you removed

To restore the backups:
  • Open HiJackThis
  • Click on "View the list of Backups"
  • Place a check mark next to anything you want to restore <-- Check it all
  • Click Restore
  • Click Yes
  • Reboot your computer

Post a new HJT log after you restore the backups, if the log is clean ( like it is now ) than this is a windows or software issue and I can direct you to some windows support sites that can help you.

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#4 softhardware

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Posted 13 May 2008 - 02:51 PM

Hello Ken.
I do not want to do this. EEEEEEEEEK..

Logfile of HijackThis v1.99.1
Scan saved at 1:57:12 PM, on 5/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\pavsrv51.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\AVENGINE.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\dllhost.exe
C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Panda Security\Panda Antivirus 2008\PsCtrls.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\PsImSvc.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\Apvxdwin.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\WebProxy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\JGsoft\EditPadLite\EditPad.exe
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - (no file)
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Security\Panda Antivirus 2008\APVXDWIN.EXE" /s
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\system32\wweb32.dll/lookup.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://l.yimg.com/jh...aploader_v6.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll (file missing)
O20 - Winlogon Notify: avldr - C:\WINDOWS\SYSTEM32\avldr.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Panda Software Controller - Panda Software International - C:\Program Files\Panda Security\Panda Antivirus 2008\PsCtrls.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Panda Security\Panda Antivirus 2008\pavsrv51.exe
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software International - C:\Program Files\Panda Security\Panda Antivirus 2008\PsImSvc.exe

Edited by softhardware, 13 May 2008 - 02:58 PM.


#5 ken545

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Posted 13 May 2008 - 04:17 PM

Hi,

Nothing to worry about, it looks like the entries you removed and then restored are related to AVG Anti Virus and it looks like it's no longer running.

Lets do this, the version of HJT you have is outdated so uninstall it by going to the Add Remove Programs in the Control Panel, then lets download and install the latest version by Trendmicro.

C:\Program Files\hijackthis <-- Delete this folder if still present after you uninstall the old version before you install the new



Download Trendmicros Hijackthis to your desktop.
Double click it to install
Follow the prompts and by default it will install in C:\Program Files\Trendmicro\Hijackthis\Highjackthis.exe
  • Then remove these with the new version of HJT

    Open HijackThis > Do a System Scan Only, close your browser and all open windows including this one, the only program or window you should have open is HijackThis, check the following entries and click on Fix Checked.

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
    O2 - BHO: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - (no file)

    O3 - Toolbar: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - (no file)

    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll (file missing)




    Nothing earth shattering on your log, lets see what Malwarebytes comes up with.

    Please download Malwarebytes' Anti-Malware from Here or Here

    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy and Paste the entire report in your next reply along with a Hijackthis log.


  • Open HJT Scan and Save a Log File, it will open in Notepad
  • Go to Format and make sure Wordwrap is Unchecked
  • Go to Edit> Select All.....Edit > Copy and Paste the new log into this thread by using the Post Reply and not start a New Thread.



Post both the Malwarebytes log and a new HJT log from Trendmicro

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#6 softhardware

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Posted 13 May 2008 - 04:18 PM

Ken. I really am too afraid to reboot. please tell me I don't have to. This is not a joke. Are you there?

#7 ken545

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Posted 13 May 2008 - 04:19 PM

Your fine, nothing you removed was malware related

Jeffce_zpsa19ee2e6.png

 

 

 

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#8 softhardware

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Posted 13 May 2008 - 04:37 PM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:32:09 PM, on 5/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\pavsrv51.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\AVENGINE.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\dllhost.exe
C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Panda Security\Panda Antivirus 2008\PsCtrls.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\PsImSvc.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\Apvxdwin.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\WebProxy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\JGsoft\EditPadLite\EditPad.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Security\Panda Antivirus 2008\APVXDWIN.EXE" /s
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\system32\wweb32.dll/lookup.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://l.yimg.com/jh...aploader_v6.cab
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Panda Software Controller - Panda Software International - C:\Program Files\Panda Security\Panda Antivirus 2008\PsCtrls.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Panda Security\Panda Antivirus 2008\pavsrv51.exe
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software International - C:\Program Files\Panda Security\Panda Antivirus 2008\PsImSvc.exe

--
End of file - 4683 bytes

#9 softhardware

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Posted 13 May 2008 - 04:40 PM

sorry did it wrong. all excited I have a TechGOD and don't want him to disappear on me. lol

#10 softhardware

softhardware

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Posted 13 May 2008 - 04:41 PM

Malwarebytes' Anti-Malware 1.12
Database version: 744

Scan type: Quick Scan
Objects scanned: 41344
Time elapsed: 7 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:06:27 PM, on 5/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\pavsrv51.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\AVENGINE.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\dllhost.exe
C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Panda Security\Panda Antivirus 2008\PsCtrls.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\PsImSvc.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\Apvxdwin.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\WebProxy.exe
C:\Program Files\JGsoft\EditPadLite\EditPad.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Security\Panda Antivirus 2008\APVXDWIN.EXE" /s
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\system32\wweb32.dll/lookup.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Panda Software Controller - Panda Software International - C:\Program Files\Panda Security\Panda Antivirus 2008\PsCtrls.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Panda Security\Panda Antivirus 2008\pavsrv51.exe
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software International - C:\Program Files\Panda Security\Panda Antivirus 2008\PsImSvc.exe

--
End of file - 4533 bytes

Edited by softhardware, 13 May 2008 - 05:07 PM.

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#11 softhardware

softhardware

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Posted 13 May 2008 - 04:53 PM

Original problem, unsolved. I cannot install avg8. The computer refuses to delete all the old versions and I cannot install my favorite avg. I want the Free one. If not that one. what other free virus protection would you recommend?

Edited by softhardware, 13 May 2008 - 05:10 PM.


#12 ken545

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Posted 13 May 2008 - 05:11 PM

Still here, we work through until your clean. I see you have Panda running , thats great.

The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Jeffce_zpsa19ee2e6.png

 

 

 

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#13 softhardware

softhardware

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Posted 13 May 2008 - 05:15 PM

Don't like panda's Too heavypandabiteus.jpg

Edited by softhardware, 13 May 2008 - 05:18 PM.


#14 ken545

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Posted 14 May 2008 - 03:07 AM

Hello,

Remove this entry with HJT.
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

Malwarebytes removed entries for popcap, games from there site are not recommended. It did not find any serious infections. The rest of your log looks fine :thumbup: If your not happy with Panda and want another program thats your prerogative.

Run this system cleaner as you may have a bunch of junk built up on your system
Please download ATF Cleaner by Atribune to your desktop.
  • This program is for XP and Windows 2000 only
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.
Your system may start up slower after running ATF Cleaner, this is expected but will be back to normal after the first or second boot up

We only do malware removal in this forum so I am linking you to a AVG forum that can help you with your installation issue with AVG
http://freeforum.avg.com/





Safe Surfn
Ken

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#15 softhardware

softhardware

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Posted 14 May 2008 - 12:20 PM

Thank you, Ken. I did all you instructed. My computer runs better now. I'm still up in the air about my anti-virus protection. I loved my avg free. Now that the free one, avg 8, does not protect as well, I do not know what I will do. * How did I get infected in the first place ? Read these links and find out how to prevent getting infected again.Tutorial for System Restore <-- Do this first to prevent yourself from being reinfected. * WhattheTech * TonyKlein CastleCops * Grinler BleepingComputer * GeeksTo Go * Dslreports I read IT ALL!! TA DA.. Now.. Now. another issue has arisen. I guess I did not notice this afore time. When I am reading pages, words are underlined and a little image comes up, an advertisement. Many times I would go to it thinking I would get more info about it. WELL..... BEEP BEEP WRONG! my Panda deleted the cookie monster, a tracking cookie monster. Now, I am trying to make this short but can't, he ha , ,,, How do I stop these little images from coming up as I scroll the page. Is this because I have Firefox or java script?

Edited by softhardware, 14 May 2008 - 03:03 PM.

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